"It was really good. The technician who came out to service my fridge didn't have the parts but said he put in a rush for them because who wants to be without a fridge. I called today to check on the status and it looks like I might get a call later today for the repair work. When you're stressed about your home it helps to have people who care."

"Employee listen to the air conditioner - did not look inside or test equipment. My initial call was about insulation tubing and the noise that the air conditioners was making. Serviceman Stated that for its age it was operating appropriately. September is the earliest I could get a date for yearly service of the air conditioner. Entire process took about 5 minutes - very quick service."

"my experience with BGEHome was outstanding"

"You need more service people on the road. My appointment isn't till next week"

"The service man called to say when he would arrive. He arrived promptly. He was very friendly, asked me what my problem was.Found the problem quickly, fixed it.very pleased."

"We returned from vacation to find our AC went out on days with 80 degree weather. We notified that we needed immediate support due to having a young infant in the home. We were told we had to wait as we didn't have priority since we didn't have a BGE Home Service plan. An infant under 1 cannot be in extreme heat for long periods of time. Unacceptable for the responses we received from the care team. And doesn't make me want to use BGE Home again."

"Other than this last time the service has always been good."

"My representative was great! She understood immediately that I had a serious problem, in that I couldn't use my kitchen sink due to a leak. Naturally a problem like that means no cooking. The rep was able to get a tech out within hours, which was such a HUGE relief! I really, really appreciate her helpfulness and for taking the issue seriously! Thank you!"

"You phone wait times are too long. Your service response time is too slow. I had to wait 4 days fro a response when my AC was not working> Too long! This survey is too long and very confusing."

"Service man was extremely professional and courteous!!! Kudos to him!!!1"

"The call center was not customer friendly."

"Unfortunatelly we did not received service because could not get a rep to come fo fix our AC until the fall ."

"Ifind it unreasonable that for a plumbing concern I was unable to get an appointment within a week. CS Representative was friendly and professional, availability of service is not"

"I called to request an inspection on my A/C service contract and could not get a date until 9/11/19 and this is June. I don't understand why I have to wait so long for the technician tocome. Summer will be over by the time he gets here."

"I like calling the call center."