"The representative was very pleasant and courteous and patient with me.She quickly recognize my problem and was helpful in answering my questions."

"Awful, someone had to come out 3 times for a $4500 brand new a.c."

"Very good. Reliable and dependable."

"General experience is excellent once connected to a representative. Reps are knowledgeable, courteous and professional."

"BGE Home has always had excellent customer service. Several years ago the time between my phone call needing service (leaking water heater) and arrival of technician was 24 minutes. Incredible."

"very good, great dealing with bge home."

"You need to have better reps to answer the phone and collect all the information needed."

"Would appreciate a shorter window for service - 4 hours maybe, not all afternoon until last call"

"3 months wait for an appointment is unacceptable!!"

"It is hard to have wait several days for service on a non-functioning washing machine, and to reserve so many hours 12:00pm to 10:30pm for the service appointment."

"great, very helpful, friendly professional"

"Professional, Knowledgeable and Done In A Timely Manner!!!"

"Quick, responsive, polite, helpful"

"Terrible. Just wanted to make a service appointment. Took 45 minutes for service representative to come on the line. Meanwhile, your wait message did a lot of promoting but provided no information as to expected wait time and no call back mechanism."

"The young man who came out to address the problem was outstanding. First rate in every way. Wish I had written down his name so I could ask for him next time I need BGE Home"