"The representative was very efficient scheduling the needed service call."

"The customer service representative was very courteous and knowledgeable."

"Excellent service, responsiveness, and ability to get to my home quickly and work efficiently."

"I have Smart Service for many years and BGE Home always available to take my call, work with me about my concerns and solve all problems @my home."

"Courteous, pleasant, helpful, knowledgeable and understanding are how I can describe my experience."

"I am very satisfied with both customer and quality of services rendered."

"Great telephonic service by your representative, and the Technician, Tim, is among the very best in skill and professionalism."

"The service team diagnosed the cause of no running water and efficiently repaired it (damage to the pump's electrical wire). I also purchased a new well pump after they determined that my existing pump was 17 yrs old. The two service men (Dirk and Mike) were extremely helpful, polite, and informative."

"appt for service not set as soon as I would have liked"

"BG&E Home your are during a great job. Keep up the good works."

"My General experience, when I first purchase BGE whole Home Care I thought I was pretty satisfied that I was going to get service for unforeseen circumstances of any type of emergency in my home. The 1ST time I called was very disheartening! The 1ST thing you hear when the call is connected is this is NOT a good time to call BGEHOME, THEY ARE overwhelmed because please call back at another time.This recording really made me wonder if I did the thing purchasing BGE HOME WHOLE HOUSE. On top of it I was quite shocked that I was told I would have to wait 8 days for anyone to even come see what was wrong. Do the employees that work at BGE Home if they had something broken at their house would they be satisfied with waiting 8 days before seeing anyone. The customer service and reliability of getting help when something is broken in your home doe NOT Reflect your Advertising TV commercial.The wait time of 8 days is RIDICULOUS. IM VERY DISAPPOINTED! I HOPE BGE SHOWS UP ON 6/20/19. UNBELIEVABLE"

"Used bg&e many times, always satisfied."

"Really appreciated that the rep took the extra step to try to get me an appointment sooner. Didn't work out, but really appreciated her effort."

"It's not the first time I call to request a service. Last time, I remember, it was in January this year and it was cold, our HVAC failed. They understood the kind of emergency and sent a technician to fix the problem. Very satisfied for the service received."

"The person was very very nice and helpful"