"I have received professional and timely service every time."

"I always call BGE HOME. I can call or use the computer but prefer speaking to a live person. Technicians are always friendly and reliable. I appreciate the call when they are in route. Thanks for your reliable service."

"I have had mostly positive experiences with your service guys, in fact, I hope I get the last guy that came to service my equipment in October for tomorrow's equipment. He went above and beyond for me. As to a minor complaint (and the reason for the only 6 I gave above): A window of 12NOON to 10:30PM is a tad ridiculous! Here's hoping the guy shows up at more like 1:30PM tomorrow. That would better suit the Usefulness to [my] needs. ;o)"

"I like BGE Home--first time I experienced this with a rep ."

"I feel good about dealing with a company that I can consider my hometown service company. The customer service Representative was excellent and every time I have intereacted with a human it has been very satisfying. Keep doing what you are doing!"

"Once connected with a representative, my experience was excellent."

"Have had whole house coverage for many years. 5 days to get service was totally unacceptable. Contacted alternate contractor who had a tech out within 2 hours. Solved the problem in 20 minutes. Charged for service call only. Will be considering dropping coverage if priority service means 5 day response. Terrible service!!"

"Customer Service Representatives seem genuinely interested in providing support"

"My dissatisfaction with BGE Home grows more with each service call I place, both in terms of the excessive delays in resolving mechanical breakdowns, and in the lack of knowledgeable staff who cannot fix issues in a single visit.There is no reason that given a 7 day advance notice, that every single required part to repair an already-serviced and documented appliance should not be on the truck, accompanied by a qualified and certified technician.I have doubts about BGE Home and their abilities to install new appliances, and without a significant change in the ability to service existing customers, I cannot in good faith consider or recommend doing new business with BGE Home."

"Service availability is too limited"

"Experience was great and the service person Earl, was very knowledgeable."

"The representative was an absolute pleasure to deal with in regards to friendliness and knowledge."

"After years of being a customer, I was disappointed. The customer service rep was kind of rude and patronizing. i have many contracts with BGE Home and after my last call, im seriously considering canceling."

"Very nice, they are friendly which is good and they know what they are doing."

"Very well satisfied with the expertise of the technicians.I have had to call for three problems in the last two weeks all were taken care of to my satisfaction"