"Why should it take 3 to 4 months to get an ac tuneup, especially when you bought it from them $9K+!!!"

"excellent service both on the phone and by the field technician"

"It would help to have a quicker response time for service calls when a customer has an urgent need."

"I have used BGE Home over many years and I have only a few times had problems. When I have reached one of the higher managers, they always fixed the problem."

"the service was good from the representative but I anticipated with a contract that it would be more expediant than just cold callling someone for service."

"The general experience was and always has been positive - excellent customer service from the Call Center, to the Parts Department, to the BGE Home Technician. Also, if there is something that requires discussion or feedback, BGE Home leadership makes themselves available and are responsive."

"Worked Very well, very efficient and convenient"

"Poor response center service, on hold too long."

"Love BGE Home. They are always responsive and have been very happy with their service and products."

"Service is good. When I have had problems they were resolved easily. I have service contracts with BGE home for more than 40 years and they have served me well."

"The representative was polite and very helpful. Wait time to speak to a representative wasn't long.That means a lot to me. Great customer service."

"The service was quick. It took only a few minutes to set up an appointment. The representative was very polite and professional."

"The care representative was very customer friendly and respectful. One of the best I had been in contact with since I have had a need to call for service at BGE home."

"The online site always states that service isn't available for 3-4 weeks- I then call the customer service rep who helps get a more reasonable wait time"

"Not at all happy with your response time on showing up at our house to repair appliances. You need to hire more people to reduce the wait time on the phone, and especially on sending a technician after a service call is placed. Why should we be forced to live without a working dish washer for 10 days? Very disappointed."