"the wait-time was quite long (but i am patient and it wasn't an emergency so although it wasn't perfect i wasn't impacted by delay with that instance)"

"excellent always is. The service fee expensive but appliance fixed no worries later or being scammed. Honest service people."

"It was very good and professional with no issues."

"Very professional service techs and knowledgeable about issues and products. Able to evaluate the situation, pinpoint the problem and make the repair In a reasonable time. Parts were on the service truck."

"Service techs are excellent."

"I was so happy to hear that the parts were covered for my fridge. The representative I spoke to as so warm a cheerful. I was grateful to have help during this difficult time from the virus."

"The service has always been superior."

"The service professional arrived today and explained all that he was going to do and followed up before he left with all the service he performed. Very courteous and professional employee."

"The Customer Care Telephone Representative provided very friendly and courteous assistance. BGE Home should be proud to have her on the team."

"The representative was very professional and kind. Thank you."

"The service appointment date to check my air conditioner could have been sooner than two days."

"Rep was great, and tech who came to my home was excellent!"

"Other than the wait time in the phone, I would’ve given an outstanding rating."

"Very good, I felt that the the phone representative understood my desperation to have my problem fixed quickly as I was worried about impact to my neighbor’s yard and she went the extra mile to get us the help we needed."

"I’ve been a long time Bge home customer and haves always praised you. However, lately your appointment times are so far out it’s ridiculous. I called yesterday to get service on my toilet and could not get an appointment for almost 3 weeks. That’s crazy. Please hire more technicians and continue to keep your customers happy. Thank you."