"Very easy to deal with. Representative was friendly"
"Service representative failed to have correct part with him although they were told exactly what part had failed, my thermostat. This means two service calls. This is absurd."
"I always get a positive and helpful experiencefrom BGE home. The Representative is alwayscourteous and is caring and willing to help you."
"Technician was amazing. He was fantastic. Got to my house at 10 pm. I lost a whole day at work. Jeff the tech deserves a medal. he deserves major accolades"
"Experience this time was better than before."
"I'm still dealing with the issue. My latest call was today. Highly UN-SATISFIED with my interactions to date on this issue. I have been a BGE Home customer for 12+ years. This is my first time being dis-satisfied!!!"
"My experience was good quick and easy"
"very pleasant, professional and will recommend others."
"Extremely difficult to reach to your customer service representatives. It took me more than 30 minutes to wait for a response when I had to hang the phone. Earlier, I received a call in response to my online request for getting quote on water heater cleaning and service after a week which I could not attend at that time. When I returned call, I could not talk anyone. It was not helpful and I do not think this phone service is helpful."
"Workers who installed water heater were extremely professional. Did a great job in a short time."
"Originally good, but now doubts."
"I have no issues with the representative.My problem is with the fact that I was calling to schedule the annual service check on our central air and could not get an appointment until September."
"Excellent service but your phone menus were lengthy."
"It was very professional and clear."
"Horrible. One service call the tech could not complete the inspection because of rain and did nothing. The next he called after our service window that he was on his way and we had left for an appointment. He then gave me false information. When I went to make another appointment I was told I would get a call back and 24+ hours later no one has."