"We've been dealing with BGE Home for over 10 years - never been disappointed. Always friendly and helpful with great products and service."

"The Representative was very helpful and Courtesy .Thank you,Ms Cook"

"I called to have a service performed which was recommended and paid for as part of a service contract. Since it was my air conditioning tune-up, it makes no sense that I have to wait until August 30th to have the service provided."

"Waiting time to talk to a customer representative is outrageous, but once you get someone they are A+ in my book for service."

"Excellent representative. Empathetic and helpful."

"I called several times and waited on the phone for over one half hour each time. Just to get to talk with someone is a challenge."

"Once I got to speak to a representative, the service was excellent!"

"I am a Home Smart customer, could not get appt for efficiency tune-up online, none available, so had to call. Waited over 15 mins several different times calling. Feels like I'm not getting the service that I pay for monthly."

"I was number 24 in line for an operator the day after the storm. I don’t know how people who work can leave Muzak on speaker for thT long in their office. Plz make this on line"

"The service center was great. but the response to customer needs in the field need improvement. i had an emergency and you couldn't handle it on a timely basics. its like you have more customers than you can handle."

"a 3 month wait for a ac inspection is terrible!!! you advertise on the radio to get your ac checked before the hot weather starts. I hope your not giving priority to noncontract holders because you already have the smart sevice contract holders money. last summer had to wait 3 weeks to have washing machine scheduled for repair. will be seeking other options when contract expires."

"Customer service representatives were courteous and knowledgeable.Technicians window for arrival needs to be narrowed."

"Lovely people- but this is a second call."

"It should not take a week for me to have some come fix my air conditon when I have a contract."

"I’ve always received excellent service from the service technicians."