"The first time I called waited on line for 20 minutes, and was then told it would be a four month wait. Could not use the online scheduling site since it did not offer any dates of service that I could select from. Then I was able to make it go through but you had no record of it in your software. Second time more smoothly, only on hold for a few minutes and they scheduled my service call when a week."

"I asked why so late which is out of the hot season. She said that you only do a few, Question: is that fair to a customer who has a paid service contract."

"Contract price is reasonable and request for service was quick."

"Service call center answered on the weekend! The gentleman I spoke to was very nice, explained everything in detail. Service man who came out was also great!"

"Once I got a representative, everything was great."

"more representatives. I think it is ridiculous to wait for 4 days for service. I have had BGE Home for 10+ years and accounts for 7 houses. This problem has continued since inception. We will likely be closing all accounts due to this. It is not acceptable to have a 4 days service schedule."

"Customer service was fine. The fact that my water heater issue was worse AFTER being serviced is my biggest issue. I had call customer service again to get another appointment and the supervisor had to get involved because the customer service person thought I was going to wait days to get service on a gas water heater!! Very disappointing"

"Rep. went over and above expectations to get us same day service!!"

"The Rep was very nice and she took care of my needs."

"BGE Home call center representative was friendly and knowledgeable."

"I've been a BGEHome SmartService for many years. Usually when I need service, I can get through quickly to schedule an appointment that takes place within a day or two. For this recent incident, I was on hold on the phone for 45 minutes and then was told my appointment couldn't be scheduled for a week. When I asked to speak with a supervisor, I was placed on hold for 5 more minutes and then told that someone by the name of Mr. Palmer would call me before 7:00 p.m. that night. Mr. Palmer never called which prompted me to make a second call the next day. I again waited on hold for about 15 minutes. I was able to schedule an appointment but it still required a 5 day lag. Unacceptable level of service while price continues to go up every year. Will be looking at other service providers as an alternative to BGEHome."

"Disappointed. Could not get a service appointment until Sept. 2. Wanted a preseason checkup for my HVAC"

"I spoke with Pam early in the am on June 1, who originally provided me with a June 11 appt for dryer repair. When I asked if there was anything sooner, she said she would look into it. Later that afternoon, she called back and was able to move it up to June 7, which was greatly appreciated. That's excellent customer service!!"

"Service was professional and very timely"

"I love BGE Home! It feels good to know that I have this coverage."