"Service Representative was prompt, knowledgeable and courteous."

"I got off the phone as said out loud, “I am blown away by how pleasant setting up the appointment and speaking to the representative was! I wish all service calls were like that!”"

"Excellent and very professional"

"Very, very good. Service was fast. Notification before was given and accurate, and the service person was very polite and accommodating and respectful. Also, in time of COVID-19, care was taken to respect masking and self- distancing."

"poor I took time off from work for the scheduled appointment to only find that the day was changed. I doubled check the date and time when I made the appointment and confirmed the time and date before ending the phone call."

"Having BGE Home whole home contract is the ultimate peace of mind. The service is always outstanding and the entire BGE Home staff is very professional, courteous and professional. I always recommend BGE Home to everyone I communicate with. I’m extremely pleased and thankful for BGE Home."

"Excellent service as always."

"Your system does not provide me a billing notice monthly and then withdraw the bill amount by auto withdrawal."

"I am Convince BGE Home Is The Best... The Young Lady W/ Customer Service, Instead of Saturday Appt. She was able to get one the next day!"

"Always helpful, always dependable-- I wouldn't use any other company to service my HVAC and appliances."

"Courteous professional knowledgeable"

"BGE Home Tech arrived 2/3 hours earlier than scheduled to repair AC unit. He was thorough in evaluating the problem and also he provided some self-help ideas that I could do with self-help and possibly avoid another problem of this nature. Tech checked both AC units inside and outside and adjusted when needed to improve performance. Very pleased with tech that responded to our outage."

"Phone representative knowledgeable & understood urgency of situation. Asked appropriate questions & arranged service for next day. Service technicians professional & courteous. Arranged service due to urgency of issue. Installed turn off valves easier for me to use. Provided useful information"

"Everything was done quick and efficient. Very with the service"

"I called for routine HVAC maintenance, and was told no appointments were being scheduled due to COVID-19. When I asked for a discount to my monthly billing, since I could not get the service, I was denied, but suddenly an appointment opened 4 weeks out. When I then threatened to discontinue service, suddenly an appointment was available 2 weeks out. I thought this was deceitful, and it certainly gave a negative tone to otherwise good experiences to BGE Home. Most companies are giving discounts, since service cannot be provided, and you should be using fewer technicians."