"WHEN REQUESTED, AN EXPERIENCED TECH IS VERY IMPORTANT TO SOME OLDER SYSTEMS."

"I called to have BGE Home check my antifreeze in my AC compressor since I haven't been able to schedule my yearly checkup (per my contract) because of the Pandemic. When it was determined by the service rep that I needed antifreeze, I was told it would cost me $90! I have never paid to have antifreeze added to my compressor, it was always part of what the contract provided (so I thought) but was told I should have been being charged all along and without the contract it would have cost me $125! I called BG Home and also called BGE to complain and while the rep was very nice, I was told that I had been given the correct information. I had already paid the $90 so was basically just registering a complaint and was able to do so with both phone calls without much difficulty but without experiencing much satisfaction!"

"My opinion of BGE HOME customer service is that sets the bar for other call in customer service centers."

"The customer Rep was very professional and asked questions to get to the problem. The Service Rep was good"

"Our experience with BGE Home is always great! thank you!"

"Terrible! Called about a no show for a confirmed appointment. After being on hold for a long time the call was cut off and NO ONE called back. Irresponsible!"

"I was pleased when someone called me back to settle the issue I had called about."

"With svc contract still have to wait several days to get service on our much needed dryer...When tech arrives after a week or two wait...after diagnostics you may have to wait another week or two before park arrives and then several days before install of part....early diagnosis maybe the key after initial call to BGE home."

"The young lady made an extra effort to schedule an appointment concerning our washing machine in a timely manner so we would not be without."

"My experience with BGE Home was great from reporting my issue to resolving the problem the next day. No hot water to installation of new tank in less than 24 hrs. Doesn't get any better than that, thank you."

"Customer service rep was very professional and helpful with my request"

"From the service call rep to the repair rep, BG&E Home is the best."

"My general experience has been good of late. This last time however wasn’t as good in that I didn’t receive the email confirmations, after I was told I would."

"Great service! Got service within 2hrs of calling for service on my a/c."

"Immediate response; professional, courteous service;"