"The representative was very friendly and willing to help. I have dealt with BGE home many times and this was the best experence that I have had."
"the call center was great and also the tech that came out was great too"
"Each time I have had a repair done through my smart service it was done to my satisfaction the first time and done well."
"I have contacted BGE Home several times and have always gotten a friendly and qualified person to help me schedule an appt. for their service."
"The company has a great selection of personal and they are great with kindness and attention to detail.thank you"
"The women I have interacted with are super, Dawn, Diamond, and Sabrina. They get ratings of 10. If I were to consider the other representatives, I would rate 5s and less. They are not as skilled."
"Very friendly, concerned and helpful"
"I liked that I could call on a Friday evening and reach a representative. Very cordial and efficient."
"Cierra was amazing, friendly, courteous, and knowledgeable. I work in a customer service environment and I can honestly say Cierra exceeded expectations"
"In reference to the immediate attention in scheduling an appointment(same day) was above and beyond my expectations. The tech who serviced my AC did things to my furnace as well as the outside unit that I have never seen done by any other tech that has been here. Kudos to the tech(unknown name). Great service. AC running perfect."
"It was nice to deal with a menu that wasn’t complicated and your customer service representatives are always helpful and polite."
"The company needs better response time. I did get a service appointment on line but was not sent a confirmation that’s why I had to call"
"It is understood that the first impression of a corporation is at the reception point. In this the rep was knowledgeable, friendly and put me at ease. This is how a system should work and BGe has it right."
"Besides the wide window of arrival time, the service itself was great!"
"Customer rep is easier to deal with than web site."