"Not great. Long wait times. Way too long to get through (especially the emergency line), first few replies weren't answered/returned, had to call phone rep several times and to ask for salesman's phone number (said they contacted me... they did not), different information from different reps."

"I spoke with, I think, 5 different indIviduals and each one was as pleasant as could be."

"The wrong person was sent out and could not do the job requested"

"The representative who came to home did a excellent job. She fixed our leaky toilet."

"I have confidence that BGE Home will meet my needs."

"Service was done the same day of contact. thank you."

"Technician was professional, personable, and knowledgeable. He did an excellent job and appreciate the quick diagnosis and resolution of our problem."

"very polite lady helped me, I got a appointment for the next day. very pleased."

"Exceptional customer service on the phone as well as in person. The technician was very qualified and thorough and knew how to do the job correctly. Thank you!"

"My experience with BGE Home is always good. From the call for service, to getting the service completed it has always been good. The works have always been very nice."

"We absolutely love BGE Home and will continue our relationship. You are all wonderful! Thank you for giving me this opportunity to tell you so!"

"Unfortunately I did not write down the name of my customer service representative but she was awesome! She exuded friendliness and a willing to help me resolve my issue. I cannot recall when I have come across someone so genuine and warm in trying to help me. I wish I would have noted her name because she was the epitome of what I would expect of a customer service representative. Hopefully you can connect this survey to her."

"customer service was the best"

"I WAS VERY VERY UPSET CALLED BACK THE NEXT DAY AND THE RESPONSE WAS OUTSTANDING !!!!!!!!!!!!!!!!"

"very reliable service with competent technicians"