"Rep was knowledgeable and friendly"

"My service rep couldn't have been any better. She was cordial, knowledgeable and eager to help me set up a convenient service call. Great experience."

"Felt like BGE is trying not to fulfill their obligations to meet the contract terms."

"The technician always show in time and do great jop and handle the service professionaly.Was not happy withe waite time to talk to operator and i did not get any greating once i spoke to operator.Over all happy with the people who comes to get me services don for maintenance.Keep up good work."

"So here comes the $4,000 call. It's Thursday @ 7pm and I realize frozen buildup and water leakage internally - tell-tale sugns of freon-loss (even though our seasonal check-up not 60 days ago didn't reveal this - but then again we didn't run the AC during the inspection - why I don't know). At first the rep says service will be Sat 7:30 am until 10PM. That isnt good because honestly no one would be here Saturday. But more importantly it's the Priority Service call. Last time I called for emergency AC service was like 15 years ago and you were right on it. So now the rep comes back ans says no again. So I insist on a supervisor who repeats the No. I mean you have 365 trucks on the road making 1100 service calls every day..you cant reschedul for my Priority Service call? Cant your database see that I've paid $4,000 in service fees without a service call? So I pleaded and insisted more until I was granted the visit. tech showed up friday am for $90!!! What's up with that?"

"I am very satisfied! The assistance given gave me instant relief since as a senior + citizen, I had no idea as to how to stop a leaking water heater nor did I know anything about making a purchase. The representative was a tremendous help. I am very satisfied with my new heater. The installer was fantastic. I am so satisfied with BGE Home. I have made recommendations to friends and they,too, are happy with BGE Home."

"It was fast and very professional working with the Customer service person over the phone. I just need to know what the contract entails."

"Sarah and Taylor were exceptional and assisted me when others had dropped the ball. The initial service person that came to my home was extremely rude and disrespectful, also never looked at any of the reasons for my call. The call center reps made the situation better and assisted me with keeping my business with BGE home."

"Overall it was a great experience and they fixed my problem within a half hour"

"tHE TECHNICIAN ASSIGNED TO MY SERVICE CAME RIGHT ON TIME AS PROMISED, WAS COURTEOUS AND WELL PREPARED TO DIAGNOSE AND REPAIR THE PROBLEM. REALLY EXCELLENT !"

"very professional, courteous, and friendly..easy to understand and successful results"

"Reps are always friendly and helpful when they come out and are able to answer any questions you have about appliance."

"I was very happy to get such a quick response to my problem with my AC, especially with the weather conditions."

"My experience was excellent. The representatve was very professional. He explained what was wrong, what he did to fix it and was very knowledgeable."

"The people were excellent, once I got through to them"