"The woman I spoke to on the phone was extremely kind and helpful. Best experience on the phone for service ever !"

"Incorrect information provided. Required three calls to have someone out to the house. Many miscommunications within BGE Home."

"Experience was excellent from phone service to actual in home service."

"Overall the experience was good. all three technicians were very polite, and informative what would likely need to be done to fix the problem."

"I like using BGE home for my home service needs."

"They always are very responsive. Bill the Plumber who arrived at our home took care of things efficiently. Knowledgeable, courtesy, and aware of the current covid requirements."

"Thank you very much. God bless you and your family"

"It was ok. It was my 1st time calling. I was told I would get a call back and waited because my phone number and email didn't match. I gave the representative the ID number. I had to call back after hours of waiting because I didn't have hot water and needed someone out asap. The next representative was abe to schedule me without any issues. My account needed to be updated with my new phone number and email because I have NEVER used it since I signed up."

"Excellent. My service was scheduled immediately. Thank you for your service."

"service was fast,courteous and completed satisfactory"

"Respectful, knowledgeable and right to the point."

"I am totally satisfied. Thank you."

"The representative was fine. Very polite and professional. I hate how long it takes to get service. Usually 5 - 14 days."

"Great! My questions & concerns were addressed effectively & quickly."

"The Customer Care Representative was good however the time frame to get service was definitely longer than expected. Not sure if this is due to COVID-19 or what. Never had to wait this longer for service before. Still waiting for the appt. so that I can use my stove."