"Too expensive ($756/yr) for what we need the service. + $50 plumbing and/or electrical. Seeking other venus"
"Rep I talked was very helpful and took extra efforts to get/resolve my questions/problems."
"I think my level of custormer service and actual service has been excellent over the years. You guys could really teach Comcast a thing or two about customer service and promptness of quality service! I've NEVER had a bad experience with BGE Home and your service guys are very knowledgeable and friendly! Antoinette was my phone service representative AND SHE WAS OUTSTANDING!!!!"
"I am not happy my appointment was not keep."
"The technician assigned to my appointment/house call phoned in advance and gave me options on resolving my issue. He was fair and explained everything in detail. I appreciated his sharing his expertise and helping me make a decision about my issue."
"We are always satisfied with the service provided. Thank you very much."
"Got quick service in response to my call. Happy with the reps we have dealt with."
"Very good. They were very responsive and helpful. Issue resolved expediently!"
"I called BGE HOME and let the rep know my issue. She scheduled my appointment and the tech arrived within the timeframe given, fixed the issue, provided me with other service info and I signed up. I would recommend to others."
"I love it an the that came here wad great"
"I needed freon and she said he could not come out unless it was not working. Well if I don't have freon my air is not working. I actually had to convince her my air was not working and tell her I tested my air before she would give me an appointment."
"Very bad. I explained above that you did not follow through on your contract information.This was an Emergency situation that needed immediate attention. Your Rep set me up for an Appt. For one month from the date of request. BGE did not follow through. If you were not providing Emergency Services at this time, you should have stopped taking monthly payments. My water bill had Skyrocketed three times as high due to a severe water leak. You put this Energency in the category of something minor. This was not minor. Very disappointed."
"I love your service. I was a little disappointed with the person on the other end. I felt she wasn't connected That day . I had to repeat my self numerous time , and explain what I needed in different words so she could understand what I’m asking. Usually your employees are very awake and friendly , I happened to run across the opposite."
"The tech arrived at my rental and called me to say I would need a new coil for $1815 for labor, material,etc. I explained to him that was not what I was told in the morning. I received a call shortly from Simone a supervisor, went through the story again. She was very polite, but could not believe that the previous rep would tell me that I wouldn’t have to pay labor. She told me that she would pull the call and get back that day or tomorrow. I should note that everyone told me that I would have to pay $1815 even if I had my policy. Finally I received a call from Jerry, a service supervisor who received my info from Simone. After explaining everything yet again, he noticed I had double coverage on my home! In other words 2 policies. He was the only one to notice and said there would be $0 charge! Also did a good job explaining why my coil needed to be replaced. He should be commended, why did nobody else notice this and why did my home have two accounts. Plus this aggravation?"
"My service representative (Dawn) was very helpful in scheduling my service. I could not get an appointment for 6 weeks on my plumbing problem & she helped me move up the date of my service."