"Overall problem was solved."
"Good. The technician knew what he was doing."
"The representative handled the call as best as she could. But we've been paying BGE Home for years on the premise that if something went wrong, we'd get prompt help. So when our washing machine goes up and we are told that we will see a service technician in 3 weeks, we question what in the world we were paying for. So we went to Lowe's and bought a new machine. I haven't convinced my wife yet, but I have every intention of dropping the worthless service contracts."
"Trust me, I am not merely checking the boxes. The ratings reflect my true opinion. The representative (Ebony?) was very helpful, professional and extremely courteous. She should be cloned!"
"The person who took my call sets the standard for customer service in every aspect."
"Not pleased. Over two weeks for service. It is always this slow or prior service request. Very very inconvenient"
"Able to set up same day AC service when I called on a Saturday. The tech called as promised to let us know when he'd be arriving, and he was professional, efficient and diligent in following appropriate Cover-19 precautions. Overall top flight service. I'm very impressed with BGE Home, which now covers all my home: hvac, water heaters, and large appliances."
"the sales rep Jeffrey was very polite however did not follow through with the estimate as promised and after 24 hours post times estimate was due I emailed him hoping for his response."
"Customer service is very important so I was very satisfied with the ease they had in resolving my problem."
"I had been without water in the kitchinYour serviceman came using all safety procautions & knowledgeGreat work - Also repaired a shower"
"I had BGE Home service over 30 years and they haven't let me down yet !!! with prices or customer service."
"The technician was very thorough. He fixed the coolant leak by tightening a bolt. He added new coolant to replace all that had leaked out. Our air conditioning now cools to the temperature it is set at."
"Excellent could not ask for anything better."
"Positive experience. Based on the representative working remotely. I thought my representative provided outstanding support."
"At the time of the call, I found the representative to have all the the customer service of excellence. I hope when or if I need to call again I fell the same way."