"This was to schedule annual service to furnace and AC"

"My overall general experience with BGE HOME has been great!"

"I really appreciate the care and concerns for both my purchase and repairs."

"friendly service long wait for appointment"

"It was easy and satisfying to set up an appointment with BG&E Home. The Care Service Representative was friendly and informed of our questions and needs."

"Had to call two times. 1st call after answering the 3 prompts someone picked up and immediately hung up on me. 2nd call was flawless."

"Rep easily switched from my initial service call to scheduling a tune up also with my a/c and furnace."

"On 3/1/20 the team that came out did not provide any service and indicated we would be on the list to have service in the AM the very next day. As it turns out the team could have done the work but did not. The Supervisor did send another team the next day and apolgized the work had not been done the day prior"

"The person that fixed my sump pump, was awesome."

"Very easy to attain help or service."

"Great service, friendly, did a great job"

"Excellent response time. Thanks"

"Very disappointed with the call center experience with respect for service to fix our water heater. Once the proper technician was sent out to take care of the issue, the technician did a wonderful job. I do not blame the technician, I blame the dispatcher and the call center for their lack of follow through.Instead of putting us at the top of the roster for service, after their mistake, we were re-assigned for a later time frame. It took 2 1/2 days to get the right person, via, BGE call center to fix our water heater. I have several service contracts with BGE Home and an seriously considering looking elsewhere for my service needs. Very unhappy with my latest BGE Home experience. After speaking to some of my neighbors, it seems that the call center has a track record of providing poor and unprofessional customer service."

"Nice person and very willing to help."

"Good experiance, answered in a timely manner, good interaction with rep.."