"Tried to call for information due to I was replacing outdated parts and am not versed with hinges. Impossible to talk to anyone at this place so ended up ordering wrong parts which their web page suggested.. Requested call back to get correct parts. Instead got an email back telling me i would have to drill new holes for a front mount. Original was a side mount. Emailed back to see if I there was another part that would work better. No response. Had to call blum to get the correct part. {Their service is great by the way. } I will have to eat shipping cost to send wrong parts back. They are giving me money back on wrong parts but what a pain in the ****. Could all be solved with a simple phone call - like blum "
"didnt know what hardware to buy for a unique medicine cabinet situation and was given the exact guidance by a real human to make it work. thanks!"
"I had to go half way across the country to find Knapp and Vogt shelving standards and brackets in inventory,.. and thankfully it was you ! Thanks and,
Cheers!"
"We are still waiting for the order to arrive
We have not received communication from either cabinetparts or fedex
Very disappointed that email is the only way to contact the company"
"Easy ordering process, good price, worked great."
"These reviews are a pain."
"The slides are just what I wanted AND the installation directions were spot on "
"Parts did not fit. Was told it would cost more to send them back than I pain"
"Overall, a good experience. My only ‘complaint’ is that there was no communication about the delivery. I was tracking my order and it never updated… then my shipment arrived.. surprise!
Happy and satisfied though!"
"I recently bought Blum European type hinges and was sent the main part but not the part that goes with it to attach the door to the carcass. How are hinges sold as incomplete assemblies?! Yes, there was a "people who bought this also bought" notice, but usually when one buys hinges, they expect the whole assembly. I would think you could sell the whole assembly with the option to only buy the hinge rather than the other way around. Buying laminate from you is easier than buying hinges, but I've never had to deal with customer service before which is abysmal. When you call on the weekends, no one answers the phones, you keep getting sent back to the main menu!! NOT GOOD!! "
"Parts fit. Packaging wasn't very good."
"I had a great experience with cabinetparts. my original equipment lazy susan was weak and not functional. they helped me get a super duty replacement that I am super happy with. I am sure they can help you too!"
"The parts are good quality and installation was easy. The hinges operate smoothly."
"Easy to place the order and got tracking number to get updates on the delivery. Very satisfied customer. Thanks "
"I ordered the HL Aventos lift mechanism without realizing I needed 4 additional parts in order to make it actually work. I looked in the description and it listed 2 additional parts, then I noticed a part on top of that that I would need. When we got all of those pieces together, we realized we were still missing another piece as well as not having the spacing hardware that they use in the installation videos. It’s all just too many pieces for one door hinge. It’s honestly ridiculous they don’t sell it as a kit. "
"I have ordered from them before to get parts for my kitchen cabinet drawers. They knew exactly what I needed and got it to me in record time. Thank you very much!!!"