"Very great customer service and customer friendly excellents."
"The website is hugely lacking. I plugged in my VIN but there additional options that were not right for my vehicle. When requesting a return they initially charged me double for the return shipping until I pushed back. Won’t be returning for parts orders. "
"Good part good price good grief that's nice!"
“Hi petercardin! Thank you for the fantastic feedback! We’re so glad to hear you enjoyed the quality and price—your words made us smile. Here’s to more great finds and good vibes ahead!”
"Ordered 2 front struts, and only received one so far."
"Parts were a perfect fit...fast shipping! I would recommend your company to anyone!"
“Hi Davmas,
Thank you so much for your kind words! We’re thrilled to hear that the parts were a perfect fit and that the shipping was fast. Your recommendation means a lot to us, and we’re so glad you had a great experience! If you need anything else in the future, don’t hesitate to reach out. ?
Best,
Josely M.
Customer Advocate Team
”
"Found what I needed, I did give my Vin number, got what I ordered, pretty quick! Perfect fit!"
“Hi NiceSnake-46805,
Thanks for sharing your experience! We're glad you found what you needed quickly and that everything worked out with your order. We look forward to doing business with you again.
Best regards,
Josely M.
Customer Advocate Team”
"Excited to receive my order sooner than scheduled. Thank you carparts for making it easy to order and for your communication ."
“Thank you so much for your kind words! We’re thrilled to hear that the part arrived on time perfectly and meets your expectations. We take pride in providing quality parts, and it’s great to know that you noticed the difference compared to other options. If you need anything else or have questions in the future, don’t hesitate to reach out. We appreciate your support and look forward to serving you again!”
"Ordered a replacement drivers side headlight for a 2007 Dodge Grand Caravan. Arrived exactly when they said it would - fit like a charm - worked great right out of the box - and I'm no longer getting hassled by the local Sheriff's Deputy to get my deer damage repaired!"
“Hi Buddy_Hart,
Thank you so much for your fantastic review! We're thrilled to hear that your replacement headlight arrived on time, fit perfectly, and worked great. It’s always rewarding to know we could help you avoid any more hassle with the local authorities. If you need anything else in the future, don’t hesitate to reach out. Safe travels!
Regards,
Josely M.
Customer Advocate Team”
"everythingworkedout. I had a great experience."
“Hi baron4158442855,
Thank you for your feedback! I'm thrilled to hear everything worked out and that you had a great experience. If there's anything else we can help you with in the future, please don't hesitate to reach out!
Thank you.
Shebet C.
Customer Advocate Team”
"I have a 2005 Ford Sport Trac that my Granddaughter damaged in an accident.
I needed a Fender, Front Bumper, Header Panel and Hood. CarParts.com was able to fulfill everything but the Car Hood (waiting for product).
The deliver was great. No complaints.
"
“Hi sms3114947776,
Thank you for your feedback! We’re delighted to hear that you’re satisfied with our service and that we were able to fulfill the fender, front bumper, and header panel for your 2005 Ford Sport Trac.
If you have any questions or need assistance with anything else, please let us know.
Thank you,
CarParts Team
”
"Everything was great. I ordered the whole set, one price, but they each came separately. Kind of strange, but I have them all now. Thank you"
“Hi christyr3946492958,
Thank you for your feedback! We're glad to hear that you enjoyed your order overall. We apologize for any confusion with the separate deliveries of the items in your set. Your experience is important to us, and we'll take your comments into consideration as we work to improve our service. If you have any further questions or need assistance, feel free to reach out. Thank you for choosing us!
All the best
Anthony C.
Customer Advocate”
"very helpful.great service"
“Hi anton1731671784,
Wow, thank you so much for your fantastic review! We're thrilled to hear that you found our service helpful and great. Your support means the world to us, and we can't wait to serve you again!
Regards,
CarParts Team”
"Parts fit as said. Direct bolt on replacement!
Shipping was very fast."
“Hi pedro4233999645,
Thank you for your feedback! We're thrilled to hear that the parts fit perfectly and that you had a smooth installation experience. Fast shipping is something we always strive for, so it’s great to know we met your expectations. We appreciate your support and look forward to serving you again!
Best regards,
Josely M.
Customer Advocate Team”
"Part came on time and good price."
“Hi anthonyzatarain,
Great to hear that the part arrived on time and at a good price! We look forward to doing business with you again!
Regards,
Bry M.
Customer Advocate Team
CarParts.com”
"I would recommend you to anyone looking for car parts. I’m happy with the parts"
“Thank you so much for your fantastic review! We're thrilled to hear that you're happy with your parts and appreciate your recommendation. Your support means the world to us, and we look forward to serving you again!”
"They took my full payment then informed me later that half of it was out of stock, with no info on when it would be in stock. Seems like I should have been told that before they charged my card. I can't cancel so have to wait till half comes in, then do a return ,(who need Headlight when I need both) before I can get my money back. Company doesn't inspire confidence."
“Thank you for your feedback! This is Wendy. I understand your frustration and have sent you an email so we can discuss this privately and address your concerns directly.”
A rep from Carparts.com, CustomerAdvocateTeam, has responded:
“Hi carylfrye,
Thank you for sharing your feedback. We're very sorry to hear about the issues you experienced with our website and return process. We strive to make finding the right parts as easy as possible, and we understand how frustrating it must have been to encounter inaccurate options, even with your VIN entry. We also apologize for the initial return shipping charge.
There are parts that might be listed to your VIN, however, there are some specifications or fitment details that needed to consider before ordering. Nonetheless, your experience shows us there’s room for improvement, and we’re actively working to streamline our website and make the return process more transparent and fair.
Please know that your feedback is taken seriously, and we’ll use it to improve our service. Thank you again for your honesty, and I apologize for not meeting your expectations.
Best regards,
CarParts Team”