"The staff at CarParts were very friendly and their return policy was quite accommodating and easy to process. Unfortunately, I had to make great use of it. I ordered slotted/drill brake rotors and, to no fault of CarParts, FedEx lost one in transit; fell off the truck. I had to ask twice to have CarParts file a claim and send out a replacement. This is where it got ugly. I had the Driver side rotor and needed a Passenger side. I emphasized this greatly with the chat help. Sure enough, they sent the driver side. When I went back to online chat, their representative did not...COULD not understand that slotted/drilled rotors are directional. Despite what the product description says, the curves of the slots/dill holes have to curve to the rear of the car as they progress from center to the outer edge, a concept completely lost on the technician. And because their process could only go by part number, there was no way they could guarantee the correct rotor COULD be shipped. So I had no choice but do a full return. I don't think it's too much to ask of a car parts store to know that slotted/drilled rotors ARE directional and are not interchangeable left to right. So now I have to order from some place else. Shameful."

"The service is good with great prices and fast shipping."

"Parts arrived within schedule and were in perfect order, packaged well and the correct parts."

"Never had an issue. The parts fit my car."

"New Ignition Switch when replaced will only start my vehicle 2-10x The old Ignition Switch work's 7-10x. I have taken pictures to show there is a slight difference between the new and old Ignition Switch. So I just put back the old Ignition Switch since it's very very difficult to start with the new one. Please help please allow me to show the pictures I have so maybe this can be fixed. Thank you!"

"I had a problem with my shipping, out of CarParts.com’s complete control obviously but Paul D. worked with me and put a tracer out with USPS for my package that hasn’t moved anywhere for 4 days. I think between him and me calling the USPS Postmaster it got my package moving, expecting delivery tomorrow. On top of this I received a refund for my cost for shipping, and a replacement for what I ordered via overnight delivery through FedEx. Great job Paul D."

"I was so frustrated with my experience with Carparts and all the misinformation I was given. My computer was to be delivered on March 22, which was perfect, then they changed it to the 28, which was too late to solve a particular problem before seeing a mechanic. It should have shipped on Friday, but it didn't ship until Monday, I was even more frustrated. I was told it was to be shipped Fed Ex but they shipped it USPS ground! No wonder it was arriving so late!
Pol HEARD me and helped me get a part in time before I see the mechanic. She was a great help to me and an asset to you! "

"It's was in good shape thought it did say it was going to get here in two days and got here in four but that's alright."

"Communicated with them through Text today. They were very good. Told me to give it a few more days and gave me a credit on the shipping cost. I have done a lot of business with them and this is the first time that this has happened. I feel it is on the FedEx shipping side. Not. Car Parts .com fault…."

"They answer inmedeately when you needed"

"I’m really impressed with CarParts.com and will definitely be using them again for any future auto parts needs. Whether you're a DIYer or a professional, this site is a great resource for quality parts at great prices. Highly recommend!"

"I spoke with customer service on 2/19 concerning the wheel bearing I received being defective. The lady told me a replacement would be sent and I would get an email in 24-48 hours. I have yet to receive that email and I'd like to know the status of my replacement part."

"great price, fast shipping, part fit perfectly, very happy."

"Good shipping time and very good quality!! Packaging good "

"I ordered a rear bumper for my 2016 Kia soul, three different pieces, all pieced together perfectly and fit perfectly on the car…..ordered arrived quickly as well…"