"Very great customer service and customer friendly excellents."
"I ordered a A/C Condenser for my 2016 hyundai sonata. I was super worried that it wouldn't come on time due to the 4th of July but it came the day after the holiday and carparts.com made sure they communicated with me about the ETA. My A/C works wonderful and my kids are very happy we have cold air again. lol"
"Finding the part was quick. Ordering was a breeze. I got notified of sale. Then within 24 hours received email with the tracking number. I received the package 3days early. The packaging was excellent and no damage. It fit. I will buy parts from them.
Excellent and very impressed. "
“Hi,
Thank you for your glowing review! We're thrilled to hear that your experience from finding the part to receiving it early was seamless and exceeded your expectations. We look forward to serving you again in the future!
Kind regards,
Josely M.
Customer Advocate Team”
"I ordered parts off of this website and it was great, I thought. I woke up at 3 am the following morning with multiple pending charges on my credit card that I had used earlier that day on the site. Had to get a new credit card and change my info. "
“Hi Reviewer663253847,
Thank you for reaching out. We've sent you an email explaining the charges associated with your order. We hope this clears up any concerns about unauthorized charges. Please check your inbox for further details.
All the best,
Anthony C.
Customer Advocate”
"Order was fairly priced shipped reliably and an exact fit. I would use them again!"
“Thank you for your feedback! We're delighted to hear that you found our pricing fair, our shipping reliable, and our product a perfect fit. We look forward to serving you again in the future!”
"When I placed the order, shipping for my part was "estimated" at two days. Now it looks like it will be closer to ten days. Not great when you need the part to get back on the road. Deceptive advertising."
"Was supposed to be delivered on the 1st, it's going on the 3rd and still hasn't been shipped! I want to cancel order."
“Hi Reviewer1726644004,
Thank you for your feedback. We apologize for the inconvenience this has caused you, as it was never our intention to cause any delay in your repair. Rest assured, we will forward your feedback to our shipping team to prevent this from happening again. Thank you for bringing this to our attention.
Upon checking with our shipping team, they confirmed that the package had already left our warehouse however the tracking shows no update at all. We sent you an email today and we are hoping for your response.
Sincerely,
CarParts Team”
"My part arrived as advertised on time. Seamless experience and priced correctly. "
“Hi benzonske,
Thank you so much for your feedback! We're thrilled to hear that your part arrived on time and as expected. Providing a seamless experience and fair pricing is always our goal. If you have any further questions or need assistance in the future, feel free to reach out.
Thank you.
Shebet C.
Customer Advocate Team
”
"Very helpful and cordial, nice guy."
“We are thrilled to hear about your positive experience with our team member! Thank you for taking the time to share your feedback.”
"The whole transaction was a great experience and quick."
“We're thrilled to hear you had a great experience shopping with us! Thank you for choosing Carparts.com.”
"The part I order was quoted to be delivered last week and still has not arrived. No notice or reason given"
"Paying 23$ for the shipping and after 10 days still not have the part I ordered . Driving a rental car since ... "
"I ordered parts based on being in stock and supposed to be here in 4 days, part's didn't ship for three days and now says won't be here until the following week. "
"Very competitive good price and fast service on delivery with the right parts! Will purchase again next time I need car parts."
“Hi MichaelHousden,
Thank you for your kind words! We're delighted to hear that you found our prices competitive and our delivery fast with the right parts. We look forward to serving you again when you need car parts in the future. If you need any assistance, feel free to reach out.
Thank you,
Norylin T.
Customer Advocate Team
”
"Good price fast shipping , hope part works well "
“Hi Reviewer1860299129,
Thank you for your feedback! We're glad you found the price good and the shipping fast. We hope the part works perfectly for you. If you have any issues or need further assistance, feel free to reach out. We appreciate your business!
Thank you,
Norylin T.
Customer Advocate Team”
"I ordered a part on June 13, it was supposed to be here by June 15,
It’s now June 24 and still no part.
Can’t find a phone number to call either. Last time I order thru you guys"
A rep from Carparts.com, CustomerAdvocateTeam, has responded:
“Hi zondradunn,
Thank you for sharing your positive experience! We're thrilled to hear that our customer service and timely delivery met your expectations, especially around the holiday. It's great to know that your A/C condenser arrived quickly and is working well for your Hyundai Sonata. We're glad your kids are enjoying the cold air again! If you need anything else or have any questions, please feel free to reach out. We appreciate your business!
Thank you,
Norylin T.
Customer Advocate Team”