"Very great customer service and customer friendly excellents."
"Customer care was very pleasant."
"Very fast shipping and everything was in great quality! I will be buying all my parts from carparts.com"
“Hi jdum,
Thank you for taking your time to provide us an inspiring rating. We are thrilled to hear that you were satisfied with the quality of the part and you were able to received it on time. We are looking forward to do more business with you in the future.
Thanks,
Emmy C.
Customer Advocate Team”
"I ordered parts from you and you got them to me quickly . And if I had to return the wrong part you helped me get the labels I needed"
“Hi Edward,
Thank you for the awesome review! Hearing that we were able to provide you w...”
"My local Macco recommended I order the parts myself. I identified the make, model and year of my vehicle then began ordering. I needed a bumper cover, right bumper end cover and right tail light assembly.
Ordered all three for under $500 including shipping.
I love the fact they added an unfolding your bumper cover video link in the order.
No surprises!
"
“Hi albertpollard-89078,
We are happy to hear that you got exactly what you wanted out of your car part-buying experience with us. It's a great achievement knowing that we helped another customer put their vehicle back on the road. Thank you for this feedback!
Thank you,
Philip
Customer Advocate Team
”
"It was so pleasant to get a couple of Carparts representatives that were so helpful and knowledgeable with all of the questions I had. Their prices are great and shipping was fast. Would definitely use them again and highly recommend them to everyone I know. Thanks Carparts Employees!"
“Hi dawncl56,
We are happy to hear that you got exactly what you wanted out of your car part-buying experience with us at CarParts.com. We wish you safe travels and look forward to doing business with you again soon!
Regards,
Shen S.
Customer Advocate Team
CarParts.com”
"The whole experience was exactly as described. I bought a nice set of car mats with red edging. They fit perfectly into my Merc A class."
“Hi Reggie-37161,
We are happy to hear that you are satisfied with the part you ordered from us. We at CarParts.com feel great achievement whenever we hear that we helped another customer put their vehicle back on the road. Thank you for this feedback!
Thank you.
Rome G.
Customer Advocate Team.”
"It was easy to find parts that fits my car and it was shipped as expected. Reliable costumer service, I had a good experience dealing with them too. I recommend this website. "
“Hi FoolishFalcon-.. ,
We are happy to hear that you got exactly what you wanted out of your car part-buying experience with us at CarParts.com. We wish you safe travels and look forward to doing business with you again soon!
Regards,
Shen S.
Customer Advocate Team
CarParts.com”
"My order was shipped in multiple parts. One part got lost in shipping, but I called customer service and a new part was promptly sent out and arrived as promised. Very good customer service. I will order again!"
“Good day!
Thank you for your time on sending us a review, We appreciate the chance to work with you in resolving the situation. Providing a great customer experience is very important to us, and we apologize that your initial experience did not meet that standard. Thank you for your recommendation and we hope to do more business with you in the future.
Regards,
Patrice
Customer advocate team”
"Excellent In handling my return and Exhange of my Defective part."
“Hi donbryant-3933,
Thank you for working with us to resolve the difficult situation you experienced. Providing a great customer experience is very important to us, and we apologize that your initial experience did not meet that standard. We appreciate the chance to work with you in resolving the situation. We look forward to doing more business with you in the future.
Thank you.
Rome G.
Customer Advocate Team.”
"helpful phone advice, no problem with return, received credit minus cost of return shipping which I think is fair. Seems like the OEM part without the price."
“Hi,
Thank you for taking your time to provide us an inspiring rating. We are gratified to hear that you were satisfied with our service. That we were able to provide you with an excellent experience, we strive to provide all our customers. We're looking forward to doing more business with you in the future.
Thank you.
Anthony C.
Customer Advocate Team
Carparts.com”
"All listed parts not included in the kit. Missing pistons and pins. Customer order id #56985218...po#117336079...part #DNJEK925M"
“Hi Edgar,
Thank you for reaching out to us regarding the missing parts on the Engine Rebuild Kit,DNJEK925M kit you ordered.
Based on our record, the item shipped into 2 shipments via FedEx and UPS. The first shipment under FedEx tracking has been delivered on April 2 and UPS tracking is on its way,estimated to deliver on April 5.
Feel free to email or contact us if you have further concerns.
Regards,
Rosalie R.
Customer Advocate Team”
"I ordered a replacement fan clutch for my 2017 Ram 2500 Diesel and not only was the pricing was extremely competitive, but the delivery was very fast, and the replacement fan clutch was an exact remove/replacement OEM fit without any discrepancies. I will definitely utilize Carparts.com as a resource for all of my future part replacement needs!"
“Hi adammallas ,
We are happy to hear that you got exactly what you wanted out of your car part-buying experience with us at CarParts.com. We wish you safe travels and look forward to doing business with you again soon!
Regards,
Shen S.
Customer Advocate Team
CarParts.com”
"Delivery of order was prompt. Customer service was excellent. I called with an issue with a part and I received a replacement in two days. "
“Hi andynielson,
Thank you for taking your time to provide us an inspiring rating. We are glad to hear that you were satisfied with the quality of service we are providing to our customers.Providing a great customer service experience is our priority. We thank you for allowing us to resolve the issues you encountered. We're looking forward to doing more business with you in the future.
Thanks,
Emmy C.
Customer Advocate Team”
"Part fitted beautifully and delivery was fast will definitely buy again"
“Hi msgtret ,
We are happy to hear that you got exactly what you wanted out of your car part-buying experience with us at CarParts.com. We wish you safe travels and look forward to doing business with you again soon!
Regards,
Shen S.
Customer Advocate Team
CarParts.com”
"It was very prompt and precise delivery with the product that I ordered I recommend this service.
"
“Hi Etrenejohnson,
Thank you for the awesome review! Hearing that we were able to provide you with the excellent experience we strive to provide all our customers is the best thing we could hope for! Your recommendation means a lot to us. Thank you for choosing CarParts.com.
We look forward to doing more business with you in the future!
Thank you,
Renabesh M.
Customer Advocate Team
CarParts.com”
A rep from Carparts.com, CustomerAdvocateTeam, has responded:
“Hi Lateciamann,
Thank you for taking your time to provide us an inspiring rating. We are gratified to hear that you were satisfied with our service. That we were able to provide you with an excellent experience, we strive to provide all our customers. We're looking forward to doing more business with you in the future.
Thank you.
Anthony C.
Customer Advocate Team
Carparts.com”