"Very great customer service and customer friendly excellents."
"Received quick and just what I needed"
"Time was very efficient and the part was exactly what I ordered "
“Hi SpotlessGecko-61860,
We are happy to hear that you got exactly what you wanted out of your car part-buying experience with us at CarParts.com. We wish you safe travels and look forward to doing business with you again soon!
Regards,
Shen S.
Customer Advocate Team
CarParts.com”
"Order the parts I needed and definitely went on as it was described and parts were also at a good price and are built right."
“Hi CloudyCoral-43159,
We are happy to hear that you are satisfied with the part you ordered from us. We at CarParts.com feel great achievement whenever we hear that we helped another customer put their vehicle back on the road. Thank you for this feedback!
Regards,
Shen S.
Customer Advocate Team
CarParts.com”
"They always are reliable and good quality "
“Hi AdorableDragon-39650,
We are happy to hear that you got exactly what you wanted out of your car part-buying experience with us at CarParts.com. We wish you safe travels and look forward to doing business with you again soon!
Regards,
Shen S.
Customer Advocate Team
CarParts.com”
"I bought a item that had scratches and it wasn't new it looked old and used and I wasn't happy with it "
“Hi bigbeast-68098,
Thank you for reaching out to us. We appreciate you picking up the call and allowing us to resolved your concern. We look forward doing more business with you soon.
Thanks,
Rose R.
Customer Advocate Team”
"Customer service rep. Great in helping me out."
“Hi rob-83250,
Thank you for taking the time to write about your experience. It is wonderful to hear that we were able to provide you with the excellent experience we strive to provide all our customers. We look forward to working with you again in the future.
Regards,
Shen S.
Customer Advocate Team
CarParts.com”
"After searches and solid finds with competitors: at various price points, S&H ETAs pre-purchase guesstimates, levels of product descriptions, great multiangle pics., some with free additional install instructions, etc. I stumble upon CP. I found my single part, based on the UPC/Pt # for the one right-side part I needed. While on the same parts landing page, I drop-down option to the options to purchase the exact same part, but for the left-side. So, I jump all in with my right and left sides matching parts, see a 72hrs S&H ETAs pre-purchase, and confirmed post-purchase CP invoice. 6-days later, I receive the wrong parts from CP. Attempting to submit a CP RMA/RM online-only resulted in a ‘this service does not work’ error code multiple times, and both logged-in and in ‘guest mode’. So, I attempted to give CP’s chatbot a try. 9 back and forths later, the chatbot finally transferred me to a live CP representative to re-re-re-re-explain how I got to them. About 20 additional minutes later, the CP rep. claimed it was my fault for picking the wrong item from the correct landing page, correct usage of their dropdown box from that same landing page, and that they have an invoice ready for me to purchase the correct items, should I want them, for an S&H ETA of Monday, May 23, 2022. Otherwise, my account has been credited. I reviewed the invoice, for the umpteenth time did my due diligence and verified the UPC, and reviewed the actual pics. to affirm that these two, right and left side, parts are correct. Believing in second chances, I pressed buy right from the invoice, plopped in my credit card, and am waiting for my new order placed in faith, of the same UPCs, for two parts, and to arrive on by… S&H ETA, sent by CP states “Estimated delivery date Pending”, and as of May 23, 2022, around 6 pm! Fool me once, CP, shame on me…"
“Hi Travis,
Thank you for letting us know about the things that we need to check or improve on our website. Rest assured that we will review everything that you mentioned and address this with our applications team. We will make sure to have a fix on it as soon as the error is known.
We appreciate the chance to work with you in resolving the situation. Feel free to send us an email if you have other concerns with this order.
Regards,
Patrice
Customer advocate team
”
"I had one defective brake caliper replaced and the defective one returned with no hassle."
“Hi D.j.Smiley,
Thank you for taking the time to write about your experience. It is wonderful to hear that we were able to provide you with the excellent experience we strive to provide all our customers. We look forward to working with you again in the future.
Regards,
Bryle M.
Customer Advocate Team
CarParts.com”
"Can't reach anyone to get return authorization. They keep you on the phone forever and tell you the wait time is 2 minutes and you wait a half hour and hear the same lie--two minutes."
“Hello George,
We appreciate the feedback you posted on our website. This will serve as an eye opener to us on how we can improve the quality of our service.
I already raised this issue to our respective department to revisit our return policy to be more hassle free. Also, for the wait time when you called us, this has been forwarded to the right department for us to provide an accurate waiting time on our automated system.
Thank you for allowing us to resolve this issue as soon as possible.
We are looking forward to do more business with you in the future.
Regards,
Emmy C.
Customer Advocate Team”
"The part arrived in good time and was correct. I installed the starter and with the first turn of the key fired up the engine! Thankyou."
“Hi DavidBen-Avraham,
We are happy to hear that you got exactly what you wanted out of your car part-buying experience with us at CarParts.com. We wish you safe travels and look forward to doing business with you again soon!
Regards,
Shen S.
Customer Advocate Team
CarParts.com”
"I always order from y’all but I’ve yet to receive a discount.."
“Hi Michael,
Thank you for always doing business with us.
I already forwarded your concern to your marketing team to check why you are not receiving any promo code. In the meantime, we had provide your with discount code that you can use on your next order.
We wish you safe travels and look forward to doing business with you again soon!
Thank you,
Philip
Customer Advocate Team
”
"Received part and fitted perfectly.
Prices are great. Will buy from you all all my auto parts needs. Thank you."
“Hi Skywalkerfrank,
Thank you for the awesome review! We are happy to hear that you are satisfied with the part you ordered from us, and that you got exactly what you wanted out of your car part-buying experience with us at CarParts.com.
We wish you safe travels and look forward to doing business with you again soon!
Thank you,
Renabesh M.
Customer Advocate Team
CarParts.com”
"WILL NOT USE AGAIN. VERIFIED YEAR MAKE AND MODEL MORE THAN ONE TIME. STILL WRONG."
“Good day!
Thank you for sending us a review, we sent you an email to further assist you with this concern, kindly check it and reply so we could assist you as soon as possible.
Regards,
Patrice
Customer advocate team”
"Great customer service per usual just disappointed that I was being charged for a call tag? Never had that happen before not sure why it happened this time "
“Hi Andrew,
Thank you for your review. Based on our policy, we are able to process a return for part you don't need but you will be the one shouldering the shipping cost for returning it back. This information was included on your RMA email.
I can we that we have issued a return for multiple parts but the shipping label we provided only cost $7. Were you not informed about the charge for the discounted labels?
We will be waiting for your response.
Anthony C.
Customer Advocate”
"Just what I needed thank you"
“Hi CheerfulShark-37431,
We are happy to hear that you got exactly what you wanted out of your car part-buying experience with us at CarParts.com. We wish you safe travels and look forward to doing business with you again soon!
Regards,
Shen S.
Customer Advocate Team
CarParts.com”
A rep from Carparts.com, CustomerAdvocateTeam, has responded:
“Hi LightSalamander-4152,
We are happy to hear that you got exactly what you wanted out of your car part-buying experience with us at CarParts.com. We wish you safe travels and look forward to doing business with you again soon!
Regards,
Shen S.
Customer Advocate Team
CarParts.com”