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1/5

2005-01-25

"Tried to purchase a camcorder but after 40 minutes of order taking was told that camcorder was not available for ground shipping and would have to be “drop shipped” from Japan. Website shows “Availability: AVAILABILITY YES”. This is incredibly dishonest advertising and pricing. If you cannot trust a company to sale their own product at their advertised price, how can you possibly trust that company with anything else? "

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Variety of brands and products offered
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Overall quality of ordering process
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Ease of ordering online
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Ability to determine if a product was in-stock real time
Overall product shipping and delivery process
Delivering products on-time
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Being updated on the exact date the delivery was sent
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Ease of checking delivery status
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Delivering products damage free
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Overall technical support
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Being trustworthy
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Resolving problems
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Making decisions on their own
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Being easy to reach
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Being knowledgeable
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Overall customer service
Customer service being easy to reach
Customer service making decisions on their own
Customer service being trustworthy
Customer service being knowledgeable
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Overall web site
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Verified
5/5

2005-01-23

"Second purchase with ibuydigital.com. Was just as good as the first. Very good service!"

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Verified
4/5

2005-01-23

"Just ordered a Canon 20D digital SLR

Overall I was pleased with my purchase. I was a little worried about making a large purchase with a company that had mixed reviews; again, I'm satisfied.

I did NOT care for their customer service. I had to call three times before making my purchase after being misinformed about their shipping policies. I needed it shipped to my school, and they kept telling me they would only ship to my house even though my school is listed on my credit card. After contacting home and telling them I needed it shipped to me after it arrived back home I called to make the purchase. This time I spoke with a woman who was very polite and said that shiipping to my school was not a problem. Unlike the two guys I spoke with the other times I called she was very helpful and didn't make remarks like "oh you want the CHEAP lense" like the guys made when I called to check their stock.

Again, I satisfied with my purchase, very satisfied with their prices, but NOT satisfied with their customer service.
"

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Overall quality of the company
Pricing of products and services
Value the company offers
Is trustworthy
Is easy to do business with
Is consumer focused
Is committed to quality products and services
Likelihood of customers making future purchases
N/A
Likelihood of customer recommendations
Variety of brands and products offered
N/A
Overall quality of ordering process
Ease of ordering online
N/A
Ease of checking order status
Ability to determine if a product was in-stock real time
Overall product shipping and delivery process
Delivering products damage free
Ease of checking delivery status
Being updated on the exact date the delivery was sent
Delivering products on-time
Overall technical support
N/A
Making decisions on their own
N/A
Resolving problems
N/A
Being trustworthy
N/A
Being easy to reach
N/A
Being knowledgeable
N/A
Overall customer service
Customer service making decisions on their own
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Customer service being knowledgeable
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Customer service being trustworthy
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Customer service being easy to reach
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Customer service resolving problems
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Product Returns/Refunds/Exchanges
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Overall web site
Speed of web site
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Web site being easy to use
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Web site reliability
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Verified
5/5

2005-01-19

"From my experience, this is an online store you can trust, it offers great price for digital products and fast shipping. I am glad I did a little research on resellerratings.com before placing my order. Also want to thank all other reviewers who recommended this store."

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is easy to do business with
Is trustworthy
Is consumer focused
Is committed to quality products and services
Likelihood of customers making future purchases
Likelihood of customer recommendations
Variety of brands and products offered
N/A
Overall quality of ordering process
Ease of ordering online
Ability to determine if a product was in-stock real time
Ease of checking order status
Overall product shipping and delivery process
Ease of checking delivery status
Being updated on the exact date the delivery was sent
Delivering products damage free
Delivering products on-time
Overall technical support
Being easy to reach
N/A
Being trustworthy
N/A
Making decisions on their own
N/A
Being knowledgeable
N/A
Resolving problems
N/A
Overall customer service
Customer service being trustworthy
Customer service being knowledgeable
Customer service being easy to reach
Customer service making decisions on their own
Customer service resolving problems
Product Returns/Refunds/Exchanges
N/A
Overall web site
Web site reliability
Web site being easy to use
Speed of web site

Verified
5/5

2005-01-19

"Deffinately a merchant to buy from. They may not have the absolutely lowest pric to be found through the search engines, but THEY ARE AN HONEST BROKER. After placing an order for a 50" Panasonic Plasma TV, I got a call back within hours. They did try to upsell me a warranty, but they also accepted "o" for an answer, and proceeded to process my order in a very timely fashion. One week later, I had my Plasma... and I saved almost $2000 of the price which Sears has for the very same display... and with Sears, I would have also had to pay a 5% Mass Sales Tax!

I would deffinately reccomend Central Digital, and I WILL shop there again. :)
"

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Verified
5/5

2005-01-18

"These guys are great. I bought 3 day shipping and she shipped it out the same day. I got it in day and a half. The original sales person was kind of short. The second person(from billing) was terrific. The package came in good condition. The camera works great. No surprises on any of the typical issues with resellers from the east coast. They were responsive, direct and no B.S. The package came(not nescessarily sealed with any stickers that you typically see) but it was unopened and all original items were inside. I HIGHLY recommend these guys and I'm glad I didn't fall for some of the other bait and switch companies that seem to be listed FIRST on yahoo or google. Thank god for Resellerratings.com"

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Verified
5/5

2005-01-17

"Originally attempted to purchase Panasonic GS400 from other vendor - after a week of excuses finally cancelled order. Spoke w/ Frank ext. 556 at ibuydigital.com, he placed order on Wednesday night. Promised overnight delivery on Thursday for arrival on Friday. Called back several times to confirm product availability, price, overnight delivery status w/ tracking#. Received camera on Friday!!!

Have been jaded by some internet stores w/ their "bait and switch tactics". Frank did not upsell or pressure accessory packages. Did provide excellent customer service and most importantly delivered the product. GREAT JOB.

Buy w/ confidence from this guy, I will.
"

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Verified
5/5

2005-01-17

"Quality of photos using camcorder in Switzerland and America was excellent. I'm really pleased with it and we received it on time."

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Verified
5/5

2005-01-16

"I love my Canon A85 Powershot digital camera from “I buy Digital”. I not only paid the lowest price but the order and delivery process was completed within a few days. Great job!"

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Verified
5/5

2005-01-13

"My dealings with this company was very good and I would buy from them again."

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Verified
5/5

2005-01-13

"I just want to Thank you for the Great Service I received from your company. I ordered my camera and within 4 days I had it."

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Verified
5/5

2005-01-12

"Please disregard this review. I might order from I buy digital again at a later date."

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Overall quality of the company
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Pricing of products and services
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Is consumer focused
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Is committed to quality products and services
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Is easy to do business with
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Is trustworthy
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Likelihood of customers making future purchases
N/A
Likelihood of customer recommendations
N/A
Variety of brands and products offered
N/A
Overall quality of ordering process
N/A
Ability to determine if a product was in-stock real time
N/A
Ease of checking order status
N/A
Ease of ordering online
N/A
Overall product shipping and delivery process
N/A
Delivering products damage free
N/A
Delivering products on-time
N/A
Ease of checking delivery status
N/A
Being updated on the exact date the delivery was sent
N/A
Overall technical support
N/A
Making decisions on their own
N/A
Being knowledgeable
N/A
Resolving problems
N/A
Being easy to reach
N/A
Being trustworthy
N/A
Overall customer service
N/A
Customer service being easy to reach
N/A
Customer service making decisions on their own
N/A
Customer service being knowledgeable
N/A
Customer service being trustworthy
N/A
Customer service resolving problems
N/A
Product Returns/Refunds/Exchanges
Overall web site
N/A
Web site reliability
N/A
Web site being easy to use
Speed of web site

Verified
5/5

2005-01-05

"Proffessional sales person, no bullying into buying other products. I tried five other companies and this was the only company I found a polite sales person a polite sales person, respectful to my wishes and therefore I was very happy to buy from them!"

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Verified
5/5

2005-01-03

"My experience with this purchase was great. Emails were prompt and courteous, shipping was fast, and the camera was just what I wanted at a good price. I will buy from them again."

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Verified
5/5

2004-12-26

"Was completely satisfied with Real Deal, they sent item quick and provided great follow-up after I received the item. I would definitely order from them again"

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