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5/5

2003-09-09

"I ordered Canon S400 on Wednesday 9/3 and I actually received it on Thursday 9/4. One day earlier than the day they promised, which is always a good surprise. I got an email from them minutes after I placed my order, asked me to confirm my order. Then I told him that I really needed it by Friday and the person took my call promised fast process- And he did. Their price is about $10 higher than the lowest price on the web - of course I could not get it if I did not order something else. But they only charge $40 for over night which is very reasonable. I am very happy with them."

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5/5

2003-09-08

"Ordered dvd recorder on Labor Day weekend, really didnt expect the order to get redgistered until following week. Instead we were pleasant ly surprized to have it arive that Thurs.-incredible. integrated the unit into our home system, works perfectly! "No brainer" internet shopping-would use them again, easily. "

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Delivering products damage free
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Delivering products on-time
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5/5

2003-09-08

"Everything went right and as advertised. I am very happy with the price and the product. I would use Ibuydigital again and recommend you try them."

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5/5

2003-09-06

"Very fast and web site was easy to navigate. Delivered as promised and well packed."

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Overall quality of the company
Pricing of products and services
Value the company offers
Is committed to quality products and services
Is easy to do business with
Is trustworthy
Is consumer focused
Likelihood of customers making future purchases
Likelihood of customer recommendations
Overall product shipping and delivery process
Delivering products damage free
Being updated on the exact date the delivery was sent
Ease of checking delivery status
Delivering products on-time
Variety of brands and products offered
Overall quality of ordering process
Ease of ordering online
Ability to determine if a product was in-stock real time
Ease of checking order status
Overall web site
Speed of web site
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Web site reliability

5/5

2003-09-06

"Wonderful customer service - made sure sale was legitimate, suggested additional item I forgot I needed (tapes!), upgraded shipping for free."

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Overall product shipping and delivery process

4/5

2003-09-05

"I purchased a Canon S50 from "I Buy Digital." A salesman contacted me and requested that I add my workplace address as my alternate shipping address or my purchase would not be processed. I think this policy that "I Buy Digital" uses is good to protect you as a consumer and them as a reseller, in case of fraud. After I went ahead and did it, I received my item promptly within a week. The price was great. The only complaint I have was not being able to access their online tracking system, but their customer service e-mailed me my Fedex tracking # so I was able to monitor impatiently until when my new camera would arrive. I would definitely buy again from "I Buy Digital.""

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Is committed to quality products and services
Is easy to do business with
Is trustworthy
Is consumer focused
Likelihood of customers making future purchases
Likelihood of customer recommendations
Overall product shipping and delivery process
Delivering products on-time
Being updated on the exact date the delivery was sent
Delivering products damage free
Ease of checking delivery status
Variety of brands and products offered
Overall quality of ordering process
Ability to determine if a product was in-stock real time
N/A
Ease of ordering online
Ease of checking order status
Overall customer service
Customer service being knowledgeable
Customer service making decisions on their own
Customer service being easy to reach
Customer service resolving problems
Customer service being trustworthy
Overall web site
Speed of web site
Web site being easy to use
Web site reliability

5/5

2003-09-05

"Very professional.
Called to see if I needed anything else.
Upgraded my shipping to Air from ground.
Camera arrived brand new unopened.
Excellent seller, I would highly recommend.
I will buy from them again.
"

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Overall product shipping and delivery process

5/5

2003-09-03

"They got my order processed and shipped out promptly. After I received my new Mini DV camcorder, I noticed that it was defective. I called and was not given any trouble about returning it. In fact, they received the camcorder back on a Wednesday, and returned a replacement to me by that Friday. I was impressed! I recommend doing business with I Buy Digital."

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Overall product shipping and delivery process

5/5

2003-09-03

"Easy to order and shipment was early. The prices good also."

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
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Is consumer focused
Is easy to do business with
Is committed to quality products and services
Is trustworthy
Likelihood of customers making future purchases
Likelihood of customer recommendations
Overall product shipping and delivery process
Delivering products on-time
Delivering products damage free
Ease of checking delivery status
Being updated on the exact date the delivery was sent
Variety of brands and products offered
N/A
Overall quality of ordering process

5/5

2003-08-30

"Undaunted by a horrific experience with Buy Digital Direct and still in need of an Olympus C-750 Ultra Zoom my search led me to I Buy Digital.
Dealing with them restored my faith in internet shopping
The order was placed on Wednesday; received e-mail tracking number on Friday morning and Fed Ex delivered to my home in California in the early PM.
No “confirmation” calls or upselling, just straightforward business. Camera was factory fresh, no grey market.
I am ecstatic.

Gone2Deep
"

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5/5

2003-08-29

"This was a very good experience. I was expecting the same song and dance with ordering and waiting. The day after I ordered, a rep called to verify the order and credit card number. He upgraded my shipping to 3 day, made a suggestion for a charger for the extra battery I ordered, answered my questions and hung up. 3 days later, my order arrived just as promised. Great experience."

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Is trustworthy
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Likelihood of customer recommendations
Overall product shipping and delivery process

5/5

2003-08-28

"Price was excellent. Web site was very user friendly. Product not yet received but they upgraded my shipping level without me saying anything. I am anxious to receive my digital camera."

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N/A

5/5

2003-08-28

"This was the best, most professional, fastest online purchase of a big ticket item for me. The staff was extremely competent and helpful. My camera arrived promptly and safely. A friend recommended I Buy Digital.com and I have already recommended ibuydigital.com to several friends because of my satisfaction."

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is committed to quality products and services
Is consumer focused
Is trustworthy
Is easy to do business with
Likelihood of customers making future purchases
Likelihood of customer recommendations
Overall product shipping and delivery process
Ease of checking delivery status
Delivering products damage free
Delivering products on-time
Being updated on the exact date the delivery was sent
Variety of brands and products offered
Overall quality of ordering process
Ease of checking order status
Ease of ordering online
Ability to determine if a product was in-stock real time
Overall technical support
Making decisions on their own
Resolving problems
Being trustworthy
Being easy to reach
Being knowledgeable
Overall customer service
Customer service resolving problems
Customer service being trustworthy
Customer service being easy to reach
Customer service making decisions on their own
Customer service being knowledgeable
Overall web site
Web site being easy to use
Speed of web site
Web site reliability

5/5

2003-08-26

"A am very happy with Ibuydigital.com. I ordered a MiniDV camcorder and had plenty of reservations about doing it. I called because I could not find an accessory I wanted on the internet. I was told that this was part of a package (oh no, the sales pitch, I thought) but after guessing what the package was going to cost, it was way less than I thought. I told Douglas what I was after and he set me up. True, I ordered more than I called for, but I got all I the extras I wanted but was hesitant to get. Plus, on Wednesday I asked if it could get here (Colo) on Friday. He got it in on time and I paid nothing extra on shipping. I also ordered a lense and it was bigger than the camera ordered. I called back dreading the response I expected. Instead, I was sent an adapter for the camera and an adapter for a camera I did not order from them. Now I can use the lense on both my digital camera and the camcorder and was charged nothing for it. Absolutley, I would buy from them again."

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is easy to do business with
Is committed to quality products and services
Is consumer focused
Is trustworthy
Likelihood of customers making future purchases
Likelihood of customer recommendations
Overall product shipping and delivery process
Being updated on the exact date the delivery was sent
Ease of checking delivery status
Delivering products on-time
Delivering products damage free
Variety of brands and products offered
Overall quality of ordering process
Ability to determine if a product was in-stock real time
Ease of checking order status
Ease of ordering online
N/A
Overall customer service
Customer service being trustworthy
Customer service being knowledgeable
Customer service resolving problems
Customer service making decisions on their own
Customer service being easy to reach
Product Returns/Refunds/Exchanges
Overall web site
Speed of web site
Web site being easy to use
Web site reliability

5/5

2003-08-25

"I had absolutely no problems with my order. I recieved my Casio EX-Z3 digital camera shortly after I placed my order.They even sent it fedx 3 day at no extra charge.I would recommend using this site. They had the lowest price for my product."

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is consumer focused
Is easy to do business with
Is trustworthy
Is committed to quality products and services
Likelihood of customers making future purchases
Likelihood of customer recommendations
Overall product shipping and delivery process
Delivering products on-time
Ease of checking delivery status
Delivering products damage free
Being updated on the exact date the delivery was sent
Variety of brands and products offered