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EJH
5/5

2003-08-23

"They seem to have the best "real" low price available, the shipping is prompt and the merchendise is quality. The sales call after I had ordered on the website wasn't needed but their great prices make me overlook such things.
Overall: Good buying experience.
"

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5/5

2003-08-21

"Ordered my digital camera on Sunday. It arrived the following Wednesday. Great price and prompt delivery. I'm very pleased with their service."

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5/5

2003-08-21

"Good price, plenty of email follow-ups to my order. Item arrived as promised and works great."

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Overall quality of the company
Pricing of products and services
Value the company offers
Is trustworthy
Is committed to quality products and services
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Is consumer focused
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Overall product shipping and delivery process

5/5

2003-08-20

"It has been my first time with I buy Digital and the experience was extremely pleasant. Low prices and excellent service. I bought the DCR TRV-39 camcorder from them and it came on time in a sealed box, However, the 8MB memory stick was not in there and when called them and told about it they immediately dispatched one to me without any extra cost. Overall, it was fabulous and most satisfying deal."

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Overall quality of the company
Pricing of products and services
Value the company offers
Is consumer focused
Is committed to quality products and services
Is easy to do business with
Is trustworthy
Likelihood of customers making future purchases
Likelihood of customer recommendations
Overall product shipping and delivery process
Delivering products damage free
Being updated on the exact date the delivery was sent
Delivering products on-time
Ease of checking delivery status
Variety of brands and products offered
Overall quality of ordering process
Ease of checking order status
Ability to determine if a product was in-stock real time
Ease of ordering online
Overall customer service
Customer service making decisions on their own
Customer service being easy to reach
Customer service being knowledgeable
Customer service being trustworthy
Customer service resolving problems
Overall web site
Web site being easy to use
Web site reliability
Speed of web site

1/5

2003-08-15

"good secure online ordering system.
got email verification.
product delivery on time.
good overall process.
"

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is easy to do business with
Is trustworthy
Is committed to quality products and services
Is consumer focused
Likelihood of customers making future purchases
Likelihood of customer recommendations
Overall product shipping and delivery process
Delivering products damage free
Being updated on the exact date the delivery was sent
Delivering products on-time
Ease of checking delivery status
Variety of brands and products offered
Overall quality of ordering process
Ability to determine if a product was in-stock real time
Ease of checking order status
Ease of ordering online
Overall web site
Speed of web site
Web site reliability
Web site being easy to use

4/5

2003-08-14

"Overall I was satisfied with iBuyDigital. Purchased a camcorder and while customer service was very good and the unit did come with a warranty card, it is not clear whether the unit was truly new from the factory. The box had some wear and things were not packaged as they normally are from the factory (all cables shoved into one plastic bag instead of individual tapes bags, etc.)

Unit was in new condition and worked fine so I cannot make any assumptions regarding new/refurbished status only to say that the package did not look unopened-from-factory.
"

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is consumer focused
Is easy to do business with
Is trustworthy
Is committed to quality products and services
Likelihood of customers making future purchases
Likelihood of customer recommendations
Overall product shipping and delivery process
Ease of checking delivery status
Delivering products damage free
Being updated on the exact date the delivery was sent
Delivering products on-time
Variety of brands and products offered
N/A
Overall quality of ordering process
Ability to determine if a product was in-stock real time
Ease of checking order status
Ease of ordering online
Overall customer service
Customer service being easy to reach
Customer service making decisions on their own
Customer service being trustworthy
Customer service being knowledgeable
Customer service resolving problems
Overall web site
Web site being easy to use
Web site reliability
Speed of web site

3/5

2003-08-12

"Their web site wouldn't let me ship the Canon G5 to my office insted of my home. I placed the order by phone and everything went fine after that. Prompt delivery of the item which worked well right out of the box. They need to make their web site more friendly, however."

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Overall quality of the company
Pricing of products and services
Value the company offers
Is committed to quality products and services
Is consumer focused
Is easy to do business with
Is trustworthy
Likelihood of customers making future purchases
N/A
Likelihood of customer recommendations
N/A
Overall product shipping and delivery process

5/5

2003-08-11

"Great selection and prices. Easy to navigate site. Upgraded my shipping for no charge. Product reached me in 3 days. Great shopping experience."

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is consumer focused
Is trustworthy
Is committed to quality products and services
Is easy to do business with
Likelihood of customers making future purchases
Likelihood of customer recommendations
Overall product shipping and delivery process
Delivering products damage free
Ease of checking delivery status
Being updated on the exact date the delivery was sent
Delivering products on-time
Variety of brands and products offered
Overall quality of ordering process
Ability to determine if a product was in-stock real time
Ease of ordering online
Ease of checking order status
Overall customer service
Customer service being trustworthy
Customer service making decisions on their own
N/A
Customer service being knowledgeable
N/A
Customer service being easy to reach
Customer service resolving problems
N/A
Overall web site
Web site being easy to use
Speed of web site
Web site reliability

5/5

2003-08-11

"great customer service. Was a little surprise with the phone call but I guess it was ok. Recieved the item very fast monday ordered to getting it thursday. Thanks a bunch."

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is consumer focused
Is trustworthy
Is easy to do business with
Is committed to quality products and services
Likelihood of customers making future purchases
Likelihood of customer recommendations
Overall product shipping and delivery process
Delivering products damage free
Delivering products on-time
Ease of checking delivery status
Being updated on the exact date the delivery was sent
Variety of brands and products offered
N/A
Overall quality of ordering process
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Overall technical support
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Overall web site
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5/5

2003-08-11

"Ordered sony DCR-TRV38 at Tuesday and dilieved at Thuesday. I have to say it is lightening fast. However, the sales person is somehow pushy to ask me leave positive feedback here, which makes me a little bit uncomfortable. But overall, transaction is very smooth. I will buy from they again and will recommend to my friends. "

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is committed to quality products and services
Is consumer focused
Is easy to do business with
Is trustworthy
Likelihood of customers making future purchases
Likelihood of customer recommendations
Overall product shipping and delivery process

5/5

2003-08-08

"Ordered Sony TRV38 camcorder on Monday, received it the following Friday. Packed well. US model, new, everything was as advertised. No problem whatsoever. Do not expect immediate shipping even if their website say product is available. They say it usually takes 2-3 business days to ship the order. And to check the order status I had to call them, web site didn't have current status. Overall: very satisfied customer here."

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is trustworthy
Is committed to quality products and services
Is easy to do business with
Is consumer focused
Likelihood of customers making future purchases
Likelihood of customer recommendations
Overall product shipping and delivery process
Ease of checking delivery status
Delivering products on-time
Being updated on the exact date the delivery was sent
Delivering products damage free

5/5

2003-08-07

"Great service, nice product and good price. Unit arrived when promised, seller upgraded shipping at no additional cost. Would buy again. "

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is trustworthy
Is committed to quality products and services
Is easy to do business with
Is consumer focused
Likelihood of customers making future purchases
Likelihood of customer recommendations
Overall product shipping and delivery process

4/5

2003-08-06

"So far, so good. Good customer service, even though I have yet to receive the product."

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is committed to quality products and services
N/A
Is easy to do business with
Is trustworthy
N/A
Is consumer focused
Likelihood of customers making future purchases
Likelihood of customer recommendations
N/A
Overall product shipping and delivery process
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4/5

2003-08-06

"Haven't gotten my camera yet, but so far everything has been easy and the company has been courteous. "

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is committed to quality products and services
Is easy to do business with
Is trustworthy
N/A
Is consumer focused
Likelihood of customers making future purchases
N/A
Likelihood of customer recommendations
Overall product shipping and delivery process
N/A
Being updated on the exact date the delivery was sent
N/A
Ease of checking delivery status
N/A
Delivering products damage free
N/A
Delivering products on-time
N/A

3/5

2003-08-05

"Easy to purchase online, recieved confirmation phone call to verify credit card information minutes after purchase. Received product extreemly quickly. However, I recieved e-mails and was asked during a phonecall to give them a positive review and/or change my current review if I wanted to recieve "upgraded shipping," which seemed odd since when I talked to the guy about it, he said I wasn't supposed to rate them until after I had received the product... so how would rating them after I had recieved the product resulted in upgraded shipping? Honestly it was one of the best, fastest and easiest purchases I've ever made online. I think they should treat positive reviews as something they earn (and otherwise would unquestionably) and not something they should request."

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is easy to do business with
Is trustworthy
Is consumer focused
Is committed to quality products and services
Likelihood of customers making future purchases
Likelihood of customer recommendations
Overall product shipping and delivery process