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5/5

2003-04-09

"They made an error in my email address over the phone so I wasn't able to get the status emails they send out. They did get it changed in response to my email request, but the order arrived so quickly it didn't matter. Good service at a good price."

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Overall quality of the company
Pricing of products and services
Value the company offers
Is trustworthy
Is committed to quality products and services
Is easy to do business with
Is consumer focused
Likelihood of customers making future purchases
Likelihood of customer recommendations
Overall product shipping and delivery process
Being updated on the exact date the delivery was sent
Ease of checking delivery status
Delivering products damage free
Delivering products on-time
Variety of brands and products offered
Overall quality of ordering process
Ease of checking order status
Ease of ordering online
Ability to determine if a product was in-stock real time
Overall customer service
Customer service resolving problems
Customer service making decisions on their own
N/A
Customer service being trustworthy
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Customer service being knowledgeable
Customer service being easy to reach
Overall web site
Web site being easy to use
Speed of web site
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5/5

2003-04-09

"Excellent. They had what I needed in stock and I received it in less than a week. I would definitely order from here again."

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is consumer focused
Is trustworthy
Is easy to do business with
Is committed to quality products and services
Likelihood of customers making future purchases
Likelihood of customer recommendations
Overall product shipping and delivery process
Being updated on the exact date the delivery was sent
Delivering products damage free
Delivering products on-time
Ease of checking delivery status
Variety of brands and products offered
N/A
Overall quality of ordering process
Ease of ordering online
Ability to determine if a product was in-stock real time
Ease of checking order status
Overall customer service
Customer service being trustworthy
Customer service being easy to reach
Customer service making decisions on their own
N/A
Customer service resolving problems
N/A
Customer service being knowledgeable
N/A
Overall web site
Speed of web site
Web site reliability
Web site being easy to use

5/5

2003-04-09

"My experience with Ibuydigital was great - very professional, very responsive and I would order from them again."

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Overall quality of the company
Pricing of products and services
Value the company offers
Is consumer focused
Is easy to do business with
Is trustworthy
Is committed to quality products and services
Likelihood of customers making future purchases
Likelihood of customer recommendations
Overall product shipping and delivery process

5/5

2003-04-08

"Impressed! that was fast! they had best price for Sony TRV33.Ordered on April 1st tuesday had an issue with my credit card so had to work with accouting to resolve it. shipped on same day i could resolve that and received on friday.. Factory sealed with full warranty! The diff in price with sonystyle was $150+.. The only complaint ihave is that even when the shipping had done on wednesday, the Customer Service people told me THEY CANT SHIP IT UNTIL FRIDAY, when i called abt upgrading shipping."

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is consumer focused
Is committed to quality products and services
Is trustworthy
Is easy to do business with
Likelihood of customers making future purchases
Likelihood of customer recommendations
Overall product shipping and delivery process
Ease of checking delivery status
Being updated on the exact date the delivery was sent
Delivering products damage free
Delivering products on-time
Variety of brands and products offered
Overall quality of ordering process
Ease of ordering online
Ability to determine if a product was in-stock real time
Ease of checking order status
Overall customer service
Customer service being knowledgeable
N/A
Customer service making decisions on their own
N/A
Customer service resolving problems
N/A
Customer service being easy to reach
N/A
Customer service being trustworthy
N/A
Overall web site
Speed of web site
Web site reliability
Web site being easy to use

5/5

2003-04-08

"Very impressed with the price of my purchase! Hope the delivery and receipt are in order and has been as pleasant as discovering the discounted merchandise - God Bless Consumerism and marketing!"

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Overall quality of the company
Pricing of products and services
Value the company offers
N/A
Is committed to quality products and services
Is consumer focused
Is trustworthy
Is easy to do business with
Likelihood of customers making future purchases
Likelihood of customer recommendations
Overall product shipping and delivery process
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Delivering products damage free
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Being updated on the exact date the delivery was sent
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4/5

2003-04-08

"I am very happy with the order and shipment of my new camera. The representative was very helpful. I ordered the camera on a Tuesday and had it in time to use for the weekend. I will buy here again."

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Overall quality of the company
Pricing of products and services
Value the company offers
Is committed to quality products and services
Is easy to do business with
Is trustworthy
N/A
Is consumer focused
Likelihood of customers making future purchases
Likelihood of customer recommendations
Overall product shipping and delivery process

5/5

2003-04-08

"Fast shipping and excellent return policy. They took care of a manufacturer defective product immediately."

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is consumer focused
Is trustworthy
Is committed to quality products and services
Is easy to do business with
Likelihood of customers making future purchases
Likelihood of customer recommendations
Overall product shipping and delivery process
Being updated on the exact date the delivery was sent
Delivering products on-time
Delivering products damage free
Ease of checking delivery status
Variety of brands and products offered
Overall quality of ordering process
Ease of ordering online
Ability to determine if a product was in-stock real time
Ease of checking order status
Overall customer service
Customer service being trustworthy
Customer service being knowledgeable
Customer service making decisions on their own
Customer service being easy to reach
Customer service resolving problems
Product Returns/Refunds/Exchanges
Overall web site
Web site being easy to use
Speed of web site
Web site reliability

5/5

2003-04-08

"I was pleased with the prompt email confirming my purchase. I also liked the fact that I could call to confirm my order, in which they offered me technical help."

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is easy to do business with
Is committed to quality products and services
Is trustworthy
Is consumer focused
Likelihood of customers making future purchases
Likelihood of customer recommendations
Overall product shipping and delivery process

5/5

2003-04-07

"Lowest price. C|NET recommended, which is important to me as a buyer."

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is consumer focused
Is trustworthy
Is easy to do business with
Is committed to quality products and services
Likelihood of customers making future purchases
Likelihood of customer recommendations
Overall product shipping and delivery process
Delivering products damage free
Being updated on the exact date the delivery was sent
Delivering products on-time
Ease of checking delivery status
Variety of brands and products offered
Overall quality of ordering process
Ease of ordering online
Ease of checking order status
Ability to determine if a product was in-stock real time
N/A
Overall technical support
N/A
Overall customer service
Customer service being knowledgeable
Customer service making decisions on their own
Customer service resolving problems
Customer service being easy to reach
Customer service being trustworthy
Overall web site
Web site reliability
Web site being easy to use
Speed of web site

5/5

2003-04-06

"Had what I wanted at a price better than anyone else, without voiding the warranty."

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is committed to quality products and services
Is easy to do business with
Is trustworthy
Is consumer focused
Likelihood of customers making future purchases
Likelihood of customer recommendations
Overall product shipping and delivery process
Delivering products on-time
Delivering products damage free
Being updated on the exact date the delivery was sent
Ease of checking delivery status

5/5

2003-04-06

"Great service so far. Follow up and customer service was excellent"

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is easy to do business with
Is consumer focused
Is committed to quality products and services
Is trustworthy
Likelihood of customers making future purchases
Likelihood of customer recommendations
Overall product shipping and delivery process
Delivering products damage free
Delivering products on-time
Ease of checking delivery status
Being updated on the exact date the delivery was sent
Variety of brands and products offered
Overall quality of ordering process
Ability to determine if a product was in-stock real time
Ease of checking order status
Ease of ordering online
Overall customer service
Customer service resolving problems
Customer service making decisions on their own
Customer service being knowledgeable
Customer service being trustworthy
Customer service being easy to reach
Overall web site
Web site reliability
Web site being easy to use
Speed of web site

5/5

2003-04-02

"Great prices and great service. They had the lowest price on the net, and then when I needed the product expedited, they helped me out and upgraded the shipping. I couldn't be more pleased.
"

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is easy to do business with
Is committed to quality products and services
Is consumer focused
Is trustworthy
Likelihood of customers making future purchases
Likelihood of customer recommendations
Overall product shipping and delivery process
Delivering products on-time
Ease of checking delivery status
N/A
Delivering products damage free
Being updated on the exact date the delivery was sent
Variety of brands and products offered
Overall quality of ordering process
Ease of ordering online
Ease of checking order status
N/A
Ability to determine if a product was in-stock real time
Overall customer service
Customer service making decisions on their own
Customer service being trustworthy
Customer service being knowledgeable
Customer service resolving problems
Customer service being easy to reach
Overall web site
Web site being easy to use
Speed of web site
Web site reliability

5/5

2003-04-02

"Great service and very quick delivery. They had a good listing of products and very competative pricing."

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is trustworthy
Is easy to do business with
Is consumer focused
Is committed to quality products and services
Likelihood of customers making future purchases
Likelihood of customer recommendations
Overall product shipping and delivery process

5/5

2003-04-01

"Everything came on time and as promissed (brand new in-box digital camera). I received a call that evening confirming the order, and was given a very soft sales pitch for additional memory, batteries, etc. I explained I was getting them elsewhere (at a very good price), and was not pressured at all. One minor complaint is that it takes them 24-48 hours to ship a product after the confirmation call which seems a bit excessive."

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is committed to quality products and services
Is consumer focused
Is trustworthy
Is easy to do business with
Likelihood of customers making future purchases
Likelihood of customer recommendations
Overall product shipping and delivery process
Ease of checking delivery status
Delivering products on-time
Being updated on the exact date the delivery was sent
Delivering products damage free
Variety of brands and products offered
Overall quality of ordering process
Ability to determine if a product was in-stock real time
Ease of checking order status
Ease of ordering online
Overall web site
Speed of web site
Web site being easy to use
Web site reliability

5/5

2003-04-01

"Exceptional Service! Ordered a Dimage 7i digital camera on Sunday evening, received confirmation call from Doug on Monday and had Camera in hand by 8AM Friday morning. All in all, an extremely pleasant experience. This is how Internet shopping was meant to be. I wouldn't hesitate to purchase from I buy digital again in the future."

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is committed to quality products and services
Is trustworthy
Is easy to do business with
Is consumer focused
Likelihood of customers making future purchases
Likelihood of customer recommendations
Overall product shipping and delivery process