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Verified Constellation Shopper
Verified
5/5

2020-03-14

"Constellation is great, never have I had a problem with them. They have nice perks as well."


Verified Constellation Shopper
Verified
5/5

2020-03-14

"Your agent was professional and understanding. Thank you. Please recognize him!"


Verified Constellation Shopper
Verified
5/5

2020-03-14

"Good experience with little wait time."


Verified Constellation Shopper
Verified
5/5

2020-03-14

"Keep doing what you're doing for your customers"


Verified Constellation Shopper
Verified
5/5

2020-03-14

"Very professional. Good listener. Obviously knowledgeable."


Verified Constellation Shopper
Verified
5/5

2020-03-14

"My experience was terrific."


Verified Constellation Shopper
Verified
5/5

2020-03-14

"Short time with your co. I had Agera energy and you pick it up when they filed for going out of business."


Verified Constellation Shopper
Verified
1/5

2020-03-14

"Leaving for green mountain after this experience."


Verified Constellation Shopper
Verified
1/5

2020-03-14

"I was not happy, no effort at all was put into helping me resolve my issue."


Verified Constellation Shopper
Verified
2/5

2020-03-14

"So far, Constellation has messed up my first couple of invoices and billing. Not looking good so far."


Verified Constellation Shopper
Verified
5/5

2020-03-14

"The customer service rep could not have been friendlier or more pleasant. She gave me the standard answers to my questions, and then upon realizing that more was required, she was willing to pore into my past bills to identify the reason for an unusually large bill. It took a lot of digging, but she was willing to do it, and together, we eventually identified the reason for an abnormally high bill. I found the rep's patience in resolving this issue to be remarkable and highly unusual in my dealings with service reps in general. In the end, I was happy with the answer and very pleased with the entire interaction."


Verified Constellation Shopper
Verified
5/5

2020-03-14

"My first experience resolving this issue (update credit card and reapply for autopay) was horrible. I anticipated another such experience but to my pleasure I was connected with a rep named Victoria. What a delight she was. She breezed thru my issue and assured me that she had resolved it. I hope I get her or someone like her the next time I have to call."


Verified Constellation Shopper
Verified
5/5

2020-03-14

"As stated above, rep was courteous, helpful and solved my problem in short order. He also had a very pleasant personality and made sure all my questions were answered. One of the quickest and easiest calls I’ve made to a customer service rep."


Verified Constellation Shopper
Verified
5/5

2020-03-14

"My general experience was better than expected. I didn't have to explain my issue more than once. They understood and resolved it quickly."


Verified Constellation Shopper
Verified
5/5

2020-03-14

"This will be our 3rd contract with Constellation and are very pleased with the service and the on phone rep was very helpful,friendly and professional."