"My experience with Constellation over the years has been wonderful. I've recently suggested to a number of neighbors to change to Constellation. I've explained to them it's fast, easy, and VERY customer friendly and who doesn't want to save money? As long as Constellation continues to give me the best energy rates I wouldn't think of going to any one else."
"Agent was very polite and approached the problem in lay terms, not computerese. Many times agent assume you area computer expert, which I'm not. He walked me thru the steps with ease."
"My experience was very nice and helpful, I had no problems understanding the representative nor they of me. They were kind and courteous. Enjoyed my time. Thank you"
"I didn’t like the fact that I could be charged with a fee so Constellation would look for ways for better rates!"
"So far I am pretty happy with Constelation, but I am still a new customer."
"Like I stated before, It takes too long, I will feel this way until I receive MyETF $150,gift card via my email!"
"General experience with Constellation has always been exceptional."
"I'm senior citizen - made bill pay error - your representative very kind & understanding - fixed my error. Best customer service representative experience EVER !!! Thanks You....."
"I do like the updates on usage I receive."
"Same answer as question 27"
"Your customer service is not streamlined."
"I hate having to go through the steps on the computer."
"Very helpful and pleasant. She made me feel comfortable."
"The person I spoke to was awesome!!! Managers, please tell him to keep up the great work!!!! Keep him on your team!!!"
"Our account was marked late with a late fee but, I had online sent the Constellation bill in but it arrived to you one day late instead of 44.26 bill it became 144.46 the first guy I spoke with explained it so that I was having a hard time with answer he told me the bill was now 102.02. My husband called back spoke with this lady she explained very carefully to him the bill but when she finished it was 92.14"