"online person disconnected me before I found out my expiration and I had to go thru my account no and name before I found out my expiration date, but confused me about $150.00 cancellation fee to go with the price on the brochure that I received in mail. then he corrected the note about not charging me the $150.00 because I was not changing the supplier for my electric bill. so I decided to stay at the present rate until 2-13-2021."

"It is very misleading to make people think they are switching electric companies when national grid will always be the carrier."

"What a come on--offered a low initial rate than it was jacked up by about 40% and was WAY MORE than my local utility was offering for the same service!"

"I was actually pleasantly surprised with my experience. I actually didn't expect that my issue would be resolved as I hoped, but it was."

"I was treated as a valued customer! To me, this is an all important feature of great service."

"Very pleasant representative that signed me up, named Ms.Juanita and to cancel my service Ms.Mallory was very understanding and didn't drag out the process."

"prompt and professional and personal- nice to talk to a person"

"I will let you know once the issue is resolved. Once I sent proof that the check was cashed my account should have been adjusted. Not sure why I need to wait until they find the check. This issue is Constellation's fault not mine."

"Took too long, should be able to use with all the main stream web sources."

"I was in the process of selling my house so when I found out the closing date I called constellation to notify them the termination date to find out that the buyer of my house already set the termination date. I closed on the house on 1/30/20 but the buyer told constellation the termination date is on 2/1. I called to change the date but the rep said it cannot change. This is not fair. You better not bill me for a day because I don’t own the house anymore on 1/31."

"I did not have no waiting time to speak with customer service representative who resolved my issue promptly."

"The encounter relieved my stress"

"My rep was wonderful. She explained everything to me and was very clear. She helped me understand and gave me solutions and steps on how to resolve. I am continuing with Constellation."

"The overall experience the second ti.e i called back was good but the first time was not asked for a call back number or nothing i was just left talking to myself even after knowing the representative had my account already open never called me back"

"Constellation takes customer service to a whole new level, but that’s not good. If you don’t mind resetting your password every few months because Constellation’s website forgot it, then it isn’t so bad. But if that bothers you and you want help with it, you are wasting your time. I hope you post this, but I know you won’t."