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Verified Constellation Shopper
Verified
1/5

2020-01-27

"I truly think I'm going to have to find another company when my contract is up."


Verified Constellation Shopper
Verified
5/5

2020-01-27

"Problem getting a renewal notice each year that changed the product (green energy) and had to change it every time. Problem getting mistaken notices (renewal when it was not possible; cancellation charge notice when term had actually expired and was not renewable."


Verified Constellation Shopper
Verified
5/5

2020-01-27

"I have been very satisfied with my contract with Constellation and am sorry that you no longer service our area."


Verified Constellation Shopper
Verified
5/5

2020-01-27

"Was informed I would receive confirmation notice pertaining to conversation in reference to adjusting monthly budget amount. Have not received confirmation as of this date."


Verified Constellation Shopper
Verified
5/5

2020-01-27

"I appreciate the time to talk with someone"


Verified Constellation Shopper
Verified
5/5

2020-01-27

"Question was about getting the bill that was due on 12/31/19 in almost mid Jan. Reason just getting bill unsure, but that bill had been paid"


Verified Constellation Shopper
Verified
4/5

2020-01-27

"POOR. I cancelled this service months ago and returned to BGE. Some fraud, online, signed me back up. THAT SHOULD NEVER BE ALLOWED WITHOUT A DIRECT PHONE CALL."


Verified Constellation Shopper
Verified
3/5

2020-01-27

"Navigating the online menu choices is cumbersome. I'd rather have a live person field the call, then transfer as needed."


Verified Constellation Shopper
Verified
5/5

2020-01-27

"clear &business like but personal"


Verified Constellation Shopper
Verified
5/5

2020-01-27

"Everyone was very friendly, knowledgeable and helpful. They couldn't do enough! Enrollment is easy and the rates are very competitive! I truly will be telling family and friends about Constellation for sure!!Kind regards,Martha PotakConnecticut"


Verified Constellation Shopper
Verified
5/5

2020-01-27

"We’ve had Constellation for the past several years because they were cheaper than Delmarva and we’ve never had any issues with Constellation. I will recommend Constellation to the buyer of my home."


Verified Constellation Shopper
Verified
5/5

2020-01-27

"your representative Octavia was a total delight to deal with and my issue got resolved immediately. she is very efficient and a breath of fresh air ."


Verified Constellation Shopper
Verified
1/5

2020-01-27

"It’s been horrible. And everyone else I’ve talked to who has Constellation as their gas provider says the same thing. Your customer service is worse than Comcast. So bad. So incredibly bad."


Verified Constellation Shopper
Verified
5/5

2020-01-27

"Call was placed due to an email received that was very impersonal and threatened $150 cancellation fee due to not continuing the electricity third-party supplier contract. After calling the representative at Consolation, he assured me that the fee of $150 would be waived and I wouldn't have to worry about it anymore. He was sorry that they were losing me as a customer. The exact an appropriate response given my situation."


Verified Constellation Shopper
Verified
5/5

2020-01-27

"The Customer Representative Daniel was courteous, listened to me & worked to make me a happy customer.He is a asset to your company. In this day and age of outsourcing customer calls and dealing with someone who is hard to understand, this was a very nice call for me without frustration. I would like to deal with more representatives who listen and resolve my issues with such knowledge, professionalism and courtesy. Keep him!"