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5/5

2003-04-13

"The goods (digital camera) were received soon after I ordered. The goods were perfect with professional shipping. It's really convenient and the goods are much cheaper from this company.
I appreciate this shopping experience.
"

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5/5

2003-04-13

"After two very bad experiences with Bilibi.com and PriceIt4Less.com to buy a Sony digital camera, I'm very satisfied with my recent order (also my first) with Dbuys.com and especially with the way Michael, a Dbuys.com sale representative, handled my order. No pressure to buy accessories and quick delivery."

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5/5

2003-04-12

"I ordered a Canon Powershot S50 digital camera from dbuys.com on Tuesday and it arrived by Fedex on Friday. I was very impressed with the prompt arrival of this product. After I placed my order a customer representative called to confirm the order and notified me that accessories were available, but when I informed him that I had found them less expensive elsewhere, there was no hard sell. He thanked me courteously for his order and that was it.
The only criticism that I might add to this company was the phone service when I called to find out what kind of customer warranty was available from the manufacturer. The man I talked to was brusque to the point of rudeness and acted like I was a crank caller. The reason I was asking was that I was trying to make up my mind whether to add an extended warranty to my purchase, which I eventually did.
Other than possibly talking to their customer representatives about their phone persona, I am very pleased with the service that I had.
"

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Ease of checking delivery status
Delivering products damage free
Delivering products on-time
Being updated on the exact date the delivery was sent
Variety of brands and products offered
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Ease of ordering online
Ability to determine if a product was in-stock real time
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N/A
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5/5

2003-04-12

"order was received quickly and was just as expected, I will definately to business again if need be. Thanks!!"

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5/5

2003-04-12

"Excellent seller A+ rating. Great prices and customer service."

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5/5

2003-04-12

"super help/super store/best price/0rdered on Sunday recived product on Wendsday"

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Is easy to do business with
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Is committed to quality products and services
Likelihood of customers making future purchases
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Overall product shipping and delivery process
Delivering products damage free
Being updated on the exact date the delivery was sent
Ease of checking delivery status
Delivering products on-time
Variety of brands and products offered
Overall quality of ordering process
Ease of checking order status
Ease of ordering online
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5/5

2003-04-12

"Terrific service, especially the phone call to confirm the order, which I wish more companies would do. Quick delivery via FedEx was a great plus. The quality of the products I received (miniDV camcorder and accessories) was equal to what I would expect from a retail store. "

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Value the company offers
Is committed to quality products and services
Is trustworthy
Is consumer focused
Is easy to do business with
Likelihood of customers making future purchases
Likelihood of customer recommendations
Overall product shipping and delivery process
Delivering products damage free
Ease of checking delivery status
Being updated on the exact date the delivery was sent
Delivering products on-time
Variety of brands and products offered
Overall quality of ordering process
Ability to determine if a product was in-stock real time
Ease of ordering online
Ease of checking order status
Overall customer service
Customer service being knowledgeable
Customer service making decisions on their own
Customer service being easy to reach
Customer service resolving problems
Customer service being trustworthy
Overall web site
Speed of web site
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Web site reliability

5/5

2003-04-12

"I tried buying at a different store the week before I purchased here, but they were no help at all. Your customer service was excellent, and the camera arrived in 3 days, which was before schedule. I will definitely recommend buying here, in fact I already did. The word is out. Thank you, excellent service."

Detailed Review Benchmark + -
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Is trustworthy
Is easy to do business with
Is committed to quality products and services
Is consumer focused
Likelihood of customers making future purchases
Likelihood of customer recommendations
Overall product shipping and delivery process
Delivering products on-time
Delivering products damage free
Ease of checking delivery status
Being updated on the exact date the delivery was sent
Variety of brands and products offered
Overall quality of ordering process
Ability to determine if a product was in-stock real time
Ease of checking order status
Ease of ordering online
Overall customer service
Customer service making decisions on their own
Customer service being knowledgeable
Customer service being easy to reach
Customer service resolving problems
Customer service being trustworthy
Overall web site
Web site being easy to use
Speed of web site
Web site reliability

5/5

2003-04-12

"Ordered a digital camera. It came on time but having to confirm the order over the phone is inefficient. Delays the shipment by a day or so. They never pressured me to buy extra accessories. Overall a good transaction, I just wish you didn't have to confirm the order and the order status was never updated past "being processed.""

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is easy to do business with
Is trustworthy
Is committed to quality products and services
Is consumer focused
Likelihood of customers making future purchases
Likelihood of customer recommendations
Overall product shipping and delivery process
Delivering products on-time
Delivering products damage free
Being updated on the exact date the delivery was sent
Ease of checking delivery status
Variety of brands and products offered
Overall quality of ordering process
Ability to determine if a product was in-stock real time
Ease of checking order status
Ease of ordering online
Overall web site
Web site being easy to use
Speed of web site
Web site reliability

5/5

2003-04-11

"I just bought a digital camera from these guys, a Minolta Dimage F300. I was very happy to find that it was offering one of the lowest prices, and a lot more than all the other stores. It included accesories such as batteries with charger, and a sports case, ( a $50 value for FREE !!! ) that no other retailers offered for that price. Shippment was very quick, it even came a day early. I was never pressured to buy anything. I would recomend buying from this store."

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is trustworthy
Is easy to do business with
Is consumer focused
Is committed to quality products and services
Likelihood of customers making future purchases
Likelihood of customer recommendations
Overall product shipping and delivery process
Delivering products damage free
Delivering products on-time
Being updated on the exact date the delivery was sent
Ease of checking delivery status
Variety of brands and products offered
Overall quality of ordering process
Ability to determine if a product was in-stock real time
Ease of checking order status
Ease of ordering online
Overall customer service
Customer service resolving problems
Customer service being knowledgeable
Customer service being trustworthy
Customer service making decisions on their own
Customer service being easy to reach
Overall web site
Speed of web site
Web site reliability
Web site being easy to use

5/5

2003-04-11

"Dbuys.com made it easy to purchase our camera. The product descriptions were accurate, prices fair and shipping quick. Thanks for a good shopping experience."

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is committed to quality products and services
Is easy to do business with
Is consumer focused
Is trustworthy
Likelihood of customers making future purchases
Likelihood of customer recommendations
Overall product shipping and delivery process
Delivering products on-time
Delivering products damage free
Being updated on the exact date the delivery was sent
Ease of checking delivery status
Variety of brands and products offered
Overall quality of ordering process
Ease of checking order status
Ability to determine if a product was in-stock real time
Ease of ordering online
Overall web site
Speed of web site
Web site reliability
Web site being easy to use

5/5

2003-04-11

"I purchased a JVC GR-DV3000 digital camcorder from DBUYS and was very pleased with the price, ordering process, and delivery. The camcorder is everything I expected - PLUS. DBUYS online ordering is easy to navigate. There was a follow-up before the order was placed that resulted in a phone call to see if I wanted any additional items. This call was non-threatening and definitely not high pressure. Delivery was as promised and included a control number that allowed on-line tracking. The camcorder arrived in factory-wrapped packaging and included all related components, documentation, and software. Bottom-line - this was definitely one of my best on-line buys and I highly recommend DBUYS.

German John
"

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is easy to do business with
Is trustworthy
Is consumer focused
Is committed to quality products and services
Likelihood of customers making future purchases
Likelihood of customer recommendations
Overall product shipping and delivery process
Delivering products damage free
Being updated on the exact date the delivery was sent
Delivering products on-time
Ease of checking delivery status
Variety of brands and products offered
Overall quality of ordering process
Ability to determine if a product was in-stock real time
Ease of ordering online
Ease of checking order status
Overall web site
Speed of web site
Web site reliability
Web site being easy to use

5/5

2003-04-10

"Being alittle apprehensive with such a price difference between online vendors ($100),I ordered the canon S50 from Dbuys.com and was very impressed with their followup and pricing. The sales rep I talked to was professional and extremely helpful. No pressure to purchase add-ons, just informing me of the options available. I just received the product and it arrived in three days from ordering to delivery to my door. Now that is quality service!! Will I order again from these folks? Absolutely!!!! Keep up the great service! Thanks Scott!!"

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is committed to quality products and services
Is easy to do business with
Is trustworthy
Is consumer focused
Likelihood of customers making future purchases
Likelihood of customer recommendations
Overall product shipping and delivery process
Being updated on the exact date the delivery was sent
Ease of checking delivery status
Delivering products on-time
Delivering products damage free
Variety of brands and products offered
Overall quality of ordering process
Ease of ordering online
Ability to determine if a product was in-stock real time
Ease of checking order status
Overall customer service
Customer service making decisions on their own
Customer service being knowledgeable
Customer service resolving problems
N/A
Customer service being easy to reach
Customer service being trustworthy
Overall web site
Web site reliability
Web site being easy to use
Speed of web site

5/5

2003-04-08

"Representatives I spoke with on the phone to obtain more info was courteous, although seemingly a little bit rushed; answered all questions though. I was a bit perplexed though about the status of my item in inventory. When I called on a Monday, one person told me that the item was out of stock and would not be in until Thursday. Two other reps said, no, the item was definitely in stock. Yet, after I made the order, it did not go out until Thursday anyway!"

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is consumer focused
Is trustworthy
Is committed to quality products and services
N/A
Is easy to do business with
Likelihood of customers making future purchases
Likelihood of customer recommendations
Overall product shipping and delivery process
Ease of checking delivery status
Delivering products damage free
Delivering products on-time
Being updated on the exact date the delivery was sent
Variety of brands and products offered
Overall quality of ordering process
Ease of checking order status
Ease of ordering online
Ability to determine if a product was in-stock real time
Overall customer service
Customer service resolving problems
Customer service being easy to reach
Customer service making decisions on their own
Customer service being trustworthy
Customer service being knowledgeable
Overall web site
Speed of web site
Web site reliability
Web site being easy to use

5/5

2003-04-08

"This is the first time I purchased a camcorder on-line, therefore, I was sceptical. However, my experience with DBUYS.COM was exceptional. I received my Sony DCRTRV33 Mini DV Camcorder on time. The service was excellent. I received a call one day after I purchased it on-line to verify the purchase I made. I wasn't hassled into buying additional accessories.

I will buy from this company again and will recommend it to my family and friends!

Special thanks to Belinda for answering all my questions. Great customer service!
"

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is trustworthy
Is committed to quality products and services
Is consumer focused
Is easy to do business with
Likelihood of customers making future purchases
Likelihood of customer recommendations
Overall product shipping and delivery process
Ease of checking delivery status
Being updated on the exact date the delivery was sent
Delivering products on-time
Delivering products damage free
Variety of brands and products offered
Overall quality of ordering process
Ease of ordering online
Ability to determine if a product was in-stock real time
Ease of checking order status
Overall customer service
Customer service being easy to reach
N/A
Customer service making decisions on their own
Customer service being knowledgeable
Customer service resolving problems
Customer service being trustworthy
Overall web site
Web site reliability
Web site being easy to use
Speed of web site