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5/5

2003-04-18

"I have now ordered 2 camera thru Dbuys. Their service reps have been good, their notifications and shipping have been on time. I have been very pleased with their service and would not hesitate to do business with them again."

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Overall quality of the company
Pricing of products and services
Value the company offers
Is committed to quality products and services
Is consumer focused
Is trustworthy
Is easy to do business with
Likelihood of customers making future purchases
Likelihood of customer recommendations
Overall product shipping and delivery process
Ease of checking delivery status
Delivering products damage free
Delivering products on-time
Being updated on the exact date the delivery was sent
Variety of brands and products offered
Overall quality of ordering process
Ability to determine if a product was in-stock real time
Ease of checking order status
Ease of ordering online
Overall web site
Speed of web site
Web site being easy to use
Web site reliability

4/5

2003-04-17

"ordered on a friday. received an annoying confirmation email asking me to call them over the phone to confirm my order. there was nothing wrong with my credit card and my ship-to address was the same as the bill-to address. why bother confirm it when its a done deal? Also, they asked me to sign up to this site and give them a positive evaluation when the product arrived, and as an incentive promised upgraded shipping. this seemed a bit crooked, so i did not participate. bribing good ratings is no way to do things.

I didn't have time to call to confirm my order and fortunately they just sent it out anyway on Monday. I received it on Thursday and is happy with the product.

However, their order process was a bit bloated. the email telling me to sign up to resellerratings and also to call them to confirm my order is unnecessary and intrusive.
"

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Overall quality of the company
Pricing of products and services
Value the company offers
Is easy to do business with
Is committed to quality products and services
Is consumer focused
Is trustworthy
Likelihood of customers making future purchases
Likelihood of customer recommendations
Overall product shipping and delivery process
Delivering products on-time
Being updated on the exact date the delivery was sent
Ease of checking delivery status
Delivering products damage free
Variety of brands and products offered
Overall quality of ordering process
Ease of ordering online
Ability to determine if a product was in-stock real time
Ease of checking order status
Overall customer service
Customer service being trustworthy
Customer service being knowledgeable
N/A
Customer service being easy to reach
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Customer service making decisions on their own
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Customer service resolving problems
Overall web site
Web site reliability
Web site being easy to use
Speed of web site

skt
5/5

2003-04-17

"Excellent work with, product as described! Must have at least 50 characters....................................................................."

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is committed to quality products and services
Is easy to do business with
Is consumer focused
Is trustworthy
Likelihood of customers making future purchases
Likelihood of customer recommendations
Overall product shipping and delivery process
Delivering products on-time
Being updated on the exact date the delivery was sent
Delivering products damage free
Ease of checking delivery status
Variety of brands and products offered
Overall quality of ordering process
Ease of checking order status
Ability to determine if a product was in-stock real time
Ease of ordering online
Overall web site
Speed of web site
Web site reliability
Web site being easy to use

5/5

2003-04-16

"I researched, selected, ordered, it arrived. Simple, convenient and on time. Need I say more?"

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
N/A
Is committed to quality products and services
N/A
Is easy to do business with
Is consumer focused
Is trustworthy
Likelihood of customers making future purchases
Likelihood of customer recommendations
Overall product shipping and delivery process
Ease of checking delivery status
Being updated on the exact date the delivery was sent
Delivering products on-time
Delivering products damage free
Variety of brands and products offered
Overall quality of ordering process
Ease of checking order status
Ability to determine if a product was in-stock real time
Ease of ordering online
Overall customer service
Customer service being trustworthy
N/A
Customer service being knowledgeable
N/A
Customer service being easy to reach
Customer service making decisions on their own
N/A
Customer service resolving problems
N/A
Overall web site
Web site reliability
Speed of web site
Web site being easy to use

5/5

2003-04-16

"Customer service was friendly and all item shipped on time. Order was complete and packaged well."

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Overall quality of the company
Pricing of products and services
Value the company offers
Is committed to quality products and services
Is trustworthy
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Is easy to do business with
Likelihood of customers making future purchases
Likelihood of customer recommendations
Overall product shipping and delivery process

5/5

2003-04-15

"Good service for taking the order, explaining the products and take care of me."

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Overall quality of the company
Pricing of products and services
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Is committed to quality products and services
Is easy to do business with
Is consumer focused
Likelihood of customers making future purchases
Likelihood of customer recommendations
Overall product shipping and delivery process

5/5

2003-04-15

"excellent service and prompt attention to questions and shipping needs"

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is easy to do business with
Is consumer focused
Is trustworthy
Is committed to quality products and services
Likelihood of customers making future purchases
Likelihood of customer recommendations
Overall product shipping and delivery process

5/5

2003-04-15

" It was an easy process. I haven't received the item yet, so I could not give any positive or negative comment. But so far, the company looks legitimate."

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Overall quality of the company
N/A
Pricing of products and services
Value the company offers
Is committed to quality products and services
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Is consumer focused
Is trustworthy
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Is easy to do business with
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Likelihood of customers making future purchases
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Likelihood of customer recommendations
Overall product shipping and delivery process

4/5

2003-04-15

"Delivery was prompt and the product was shipped in good condition. I'm satisfied with this company."

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is committed to quality products and services
Is consumer focused
Is easy to do business with
Is trustworthy
Likelihood of customers making future purchases
Likelihood of customer recommendations
Overall product shipping and delivery process
Being updated on the exact date the delivery was sent
Delivering products on-time
Delivering products damage free
Ease of checking delivery status
Variety of brands and products offered
Overall quality of ordering process
Ease of checking order status
Ease of ordering online
Ability to determine if a product was in-stock real time
Overall customer service
Customer service being knowledgeable
Customer service being trustworthy
Customer service making decisions on their own
Customer service being easy to reach
Customer service resolving problems
Overall web site
Web site being easy to use
Speed of web site
Web site reliability

5/5

2003-04-15

"Purchase a Canon S400. Service was polite quick and efficient"

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is consumer focused
Is trustworthy
Is easy to do business with
Is committed to quality products and services
Likelihood of customers making future purchases
Likelihood of customer recommendations
Overall product shipping and delivery process

5/5

2003-04-14

"Located my item on dealtime.com and Dbuys had the best price. No one had reviewed Dbuys. I went to their website and found it to be very professional so I decided to try them. Very pleased with my experience. "

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is trustworthy
Is consumer focused
Is easy to do business with
Is committed to quality products and services
Likelihood of customers making future purchases
Likelihood of customer recommendations
Overall product shipping and delivery process
Delivering products on-time
Ease of checking delivery status

5/5

2003-04-14

"Outstanding company to order from. Got what I ordered at a good price in only 4 days without any hassles. Would suggest sending an email with tracking info."

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is consumer focused
Is trustworthy
Is committed to quality products and services
Is easy to do business with
Likelihood of customers making future purchases
Likelihood of customer recommendations
Overall product shipping and delivery process
Ease of checking delivery status
Delivering products damage free
Delivering products on-time
Being updated on the exact date the delivery was sent
Variety of brands and products offered
Overall quality of ordering process
Ability to determine if a product was in-stock real time
Ease of ordering online
Ease of checking order status
Overall customer service
Customer service making decisions on their own
Customer service being easy to reach
Customer service being trustworthy
Customer service resolving problems
N/A
Customer service being knowledgeable
Overall web site
Speed of web site
Web site being easy to use
Web site reliability

5/5

2003-04-14

"Great shopping experience. FAST shipping and brand new product. Everything as promised!
Bought a NIKON 3500 and very happy with it.
"

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is easy to do business with
Is consumer focused
Is committed to quality products and services
Is trustworthy
Likelihood of customers making future purchases
Likelihood of customer recommendations
Overall product shipping and delivery process
Delivering products on-time
Ease of checking delivery status
Delivering products damage free
Being updated on the exact date the delivery was sent
Variety of brands and products offered
Overall quality of ordering process
Ease of checking order status
Ease of ordering online
Ability to determine if a product was in-stock real time
N/A
Overall technical support
N/A
N/A
Overall customer service
Customer service being easy to reach
Customer service being trustworthy
Customer service making decisions on their own
Customer service being knowledgeable
N/A
Customer service resolving problems
N/A
Overall web site
Speed of web site
Web site reliability
Web site being easy to use

3/5

2003-04-14

"Happy with the price - will wait for further reviews when product is received."

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is easy to do business with
Is trustworthy
N/A
Is committed to quality products and services
N/A
Is consumer focused
N/A
Likelihood of customers making future purchases
Likelihood of customer recommendations
Overall product shipping and delivery process
N/A

5/5

2003-04-14

"Good web site with a lot of information.
Ordered on Saturday. Order shipped on Monday with confirmation email containing parcel tracking number. Order received on Wednesday.
"

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is easy to do business with
Is consumer focused
Is committed to quality products and services
Is trustworthy
Likelihood of customers making future purchases
Likelihood of customer recommendations
Overall product shipping and delivery process
Ease of checking delivery status
N/A
Being updated on the exact date the delivery was sent
Delivering products damage free
Delivering products on-time
Variety of brands and products offered
Overall quality of ordering process
Ease of checking order status
N/A
Ability to determine if a product was in-stock real time
N/A
Ease of ordering online
Overall web site
Speed of web site
Web site reliability
Web site being easy to use