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wei
5/5

2003-04-08

"This is my third times to purchase items form Dbuys.com. My purchasing experience at Dbuys.com is quite enjoyable. I purchased one Camcorder and two digital cameras (DSC-F717), all Sony. Good price and excellent service. The sale representatives (Scott and other guys) were very friendly. No pressure to buy additional accessory.

Delivery is very fast and the items are brand new. I will do bussiness with Dbuys.com again.
"

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Overall product shipping and delivery process
Delivering products damage free
Being updated on the exact date the delivery was sent
Ease of checking delivery status
Delivering products on-time
Variety of brands and products offered

5/5

2003-04-08

" Very fast, efficient, friendly service with outstanding price on Minolta Dimage S414.
Phone verification of order, but no pressure to purchase additional accesories or change order.
This was my fourth order with dBuys; all have gone very well. Merchandise was brand new, USA warranty. Special thanks to Belinda.
"

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Overall quality of the company
Pricing of products and services
Value the company offers
Is trustworthy
Is consumer focused
Is committed to quality products and services
Is easy to do business with
Likelihood of customers making future purchases
Likelihood of customer recommendations
Overall product shipping and delivery process
Ease of checking delivery status
Delivering products damage free
N/A
Being updated on the exact date the delivery was sent
Delivering products on-time
Variety of brands and products offered
Overall quality of ordering process
Ability to determine if a product was in-stock real time
Ease of checking order status
Ease of ordering online
Overall customer service
Customer service resolving problems
N/A
Customer service being easy to reach
Customer service making decisions on their own
Customer service being knowledgeable
Customer service being trustworthy
Overall web site
Speed of web site
Web site being easy to use
Web site reliability

5/5

2003-04-07

"Excellent service! Will recommend for best price and prompt and knowlegeable service. A++++"

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is consumer focused
Is trustworthy
Is committed to quality products and services
Is easy to do business with
Likelihood of customers making future purchases
Likelihood of customer recommendations
Overall product shipping and delivery process
Ease of checking delivery status
Delivering products on-time
Delivering products damage free
Being updated on the exact date the delivery was sent
Variety of brands and products offered
Overall quality of ordering process
Ease of ordering online
Ease of checking order status
Ability to determine if a product was in-stock real time
Overall customer service
Customer service being trustworthy
Customer service resolving problems
Customer service making decisions on their own
N/A
Customer service being knowledgeable
Customer service being easy to reach
Overall web site
Speed of web site
Web site reliability
Web site being easy to use

5/5

2003-04-07

"Excellent service. Item delivered quickly in excellent condition, and upgraded shippng for free."

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is easy to do business with
Is consumer focused
Is trustworthy
Is committed to quality products and services
Likelihood of customers making future purchases
Likelihood of customer recommendations
Overall product shipping and delivery process

5/5

2003-04-06

"This was my first purchase from DBuys.com and I am confident it will not be the last. I ordered a Sony Camcorder and their price was better than most and I received it only a few short days later.
The customer service person did call me to confirm my order and although offered a suggestion for accessories, by no means did he push after I had declined.
Overall, I found Dbuys.com to be a delight to work with.
"

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is easy to do business with
Is consumer focused
Is trustworthy
Is committed to quality products and services
Likelihood of customers making future purchases
Likelihood of customer recommendations
Overall product shipping and delivery process
Delivering products damage free
Ease of checking delivery status
Delivering products on-time
Being updated on the exact date the delivery was sent
Variety of brands and products offered

5/5

2003-04-05

"Very good price, I only wish they could ship sooner after order. I am happy with this company. I bought two cameras from them in the last month. No problems.."

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is easy to do business with
Is trustworthy
Is consumer focused
Is committed to quality products and services
Likelihood of customers making future purchases
Likelihood of customer recommendations
Overall product shipping and delivery process
Delivering products on-time
Ease of checking delivery status
Delivering products damage free
Being updated on the exact date the delivery was sent
Variety of brands and products offered
N/A
Overall quality of ordering process
Ease of checking order status
Ability to determine if a product was in-stock real time
N/A
Ease of ordering online
Overall web site
Web site being easy to use
Web site reliability
Speed of web site

5/5

2003-04-03

"very cordial and prompt............................................................................................."

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5/5

2003-04-03

"Prompt delivery - great service! My digital camera was the best price that I could find and it arrived in 3 days!"

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Likelihood of customers making future purchases
Likelihood of customer recommendations
Overall product shipping and delivery process

5/5

2003-04-03

"I recently placed an online order for Phillips DVD Recorder from dbuys.com and am pleased to write that not only, I got the best available price, I also got prompt delivery. Thanks guys. It was a pleasure to do business with you.
SG
"

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is consumer focused
Is trustworthy
Is committed to quality products and services
Is easy to do business with
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Likelihood of customer recommendations
Overall product shipping and delivery process

5/5

2003-04-02

"I ordered a Olympus C4000 zoom from dbuys and it shipped in record time. The price and shipping and handling fee are better than other sources. On top of that, the service (John) was extremely prompt. I received the camera within 3 days."

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is easy to do business with
Is trustworthy
Is consumer focused
Is committed to quality products and services
Likelihood of customers making future purchases
Likelihood of customer recommendations
Overall product shipping and delivery process
Ease of checking delivery status
Delivering products on-time
Being updated on the exact date the delivery was sent
Delivering products damage free
Variety of brands and products offered
Overall quality of ordering process
Ability to determine if a product was in-stock real time
Ease of checking order status
Ease of ordering online
Overall customer service
Customer service making decisions on their own
Customer service resolving problems
N/A
Customer service being knowledgeable
N/A
Customer service being easy to reach
Customer service being trustworthy
Overall web site
Web site reliability
Web site being easy to use
Speed of web site

5/5

2003-04-02

"I have just ordered the product and have not yet received it. It is hard to fully judge this company until I actually receive the product."

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5/5

2003-04-02

"I enjoyed doing online business with Dbuys. The prices could not be beat. Quick shipping and great customer service."

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is consumer focused
Is easy to do business with
Is trustworthy
Is committed to quality products and services
Likelihood of customers making future purchases
Likelihood of customer recommendations
Overall product shipping and delivery process
Delivering products on-time
Delivering products damage free
Ease of checking delivery status
Being updated on the exact date the delivery was sent
Variety of brands and products offered
Overall quality of ordering process
Ease of ordering online
Ease of checking order status
Ability to determine if a product was in-stock real time
N/A
Overall technical support
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Overall customer service
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Overall web site
Web site reliability
Web site being easy to use
Speed of web site

5/5

2003-04-01

"Excellent service, quick delivery. Will come back for more."

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is consumer focused
Is committed to quality products and services
Is trustworthy
Is easy to do business with
Likelihood of customers making future purchases
Likelihood of customer recommendations
Overall product shipping and delivery process

5/5

2003-04-01

"Excellent service. Was contacted by phone about my order even though it was on the weekend, made an adjustment, and had my product in three days."

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is committed to quality products and services
N/A
Is trustworthy
N/A
Is easy to do business with
Is consumer focused
Likelihood of customers making future purchases
Likelihood of customer recommendations
Overall product shipping and delivery process
Being updated on the exact date the delivery was sent
Delivering products damage free
Delivering products on-time
Ease of checking delivery status
Variety of brands and products offered
Overall quality of ordering process
Ease of checking order status
N/A
Ease of ordering online
Ability to determine if a product was in-stock real time
N/A
Overall technical support
N/A
N/A
Overall customer service
N/A
Overall web site
Web site reliability
Speed of web site
Web site being easy to use

4/5

2003-04-01

"I was pleased with the service from Dbuys. They had a very competitive price for the camcorder I wanted. Email communication on the status of the order was prompt. Calling and confirming the order by phone was easy and prompt. Customer service was good."

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is easy to do business with
Is committed to quality products and services
N/A
Is trustworthy
N/A
Is consumer focused
Likelihood of customers making future purchases
Likelihood of customer recommendations
Overall product shipping and delivery process