"
I bought a replacement battery for my Thinkpad T20. I chose the exchange program rather than the refill. I had my replacement battery in a week or so.

The design capacity of the T20 battery is 38.88 WH, according to IBM's battery information tool. The full capacity after refill was 48.02 Wh. That gave me over an hour of extra battery time.

I like the concept of of a cell-replacement service. But this implementation has quality issues. Whoever glued the two parts of my replacement battery did a sloppy job. There was about a 1/2cm gap all the way around the battery that was filled with adhesive. This extra thickness made the battery fit poorly in my laptop.

I could have returned it but I figured that A) they'd send me another unit just as badly glued, and B) I wasn't going to get battery life like this from a brand-new IBM battery. So I removed their adhesive and took more care than they did in readhering the body parts together. It's still not "like new", but it's acceptable - after all, how often do you pull a battery to look at it?

If the need arose, I'd consider another refill rather than buying new. But I'd do so expecting to have to clean up the unit - which just isn't good customer service.

---

I should note that I wrote this review subsequent to receiving a request from Battery Refill.com. No rewards or benefits were offered or promised by them in the message."

"I ordered a refurbished battery becuase of the low price BatteryRefill advertised on the web. I recieved it in a timely manner and appreciated being able to do a core exchange with my bad one in their return package for free. The battery works great!!! It has litterally 3 times the life of my original when it was new. Following their instructions to maximize battery performance gave me almost 7 hours of battery life! the only thing I noticed was that the the seam was a bit ugly with glue where they reassembled it; but it doesn't show when the battery is installed. I will definitely do business with them again. Thanks, BatteryRefill"

"I am pleased with the product. It's a great concept to save the consumer on this type of product while upgrading the product. It's a good way to recycle product that you are in need of anyway.
The drawback would be customer service and what seems to be a lack of internal systems to control production. I don't understand the industry/niche so I can't be too critical. I can only say if you need a battery fast, this is not the way to go."

"I am very pleased with the battery and the service from BatteryRefill.com. My son-in-law told me about them. I ordered a battery for my Gateway laptop and was immediately sent (via email) a pre-paid postage label to be used for sending my old battery to them, along with clear instructions for mailing it. I received confirmation when they received my old battery, and my replacement battery was here within a week. I now have twice the battery life per charge that I had before--and the freedom of a battery again!

I am so pleased with this company, their product, and their correspondence with me. I will definitely buy from them again and have recommended them to family and friends."

"I bought a used Laptop off of eBay, the battery was pretty much dead - gave me maybe 15 minutes when off of AC. BatterRefill.com had very clear instructions on how to identify the right battery, and made ordering very easy - they sent me a label to ship in my old batter as a PDF file I could print right on my printer.

The Battery works extremely well, I've had it for over 6 months now - never a problem, and it *still* gives me more time that the original specification for the battery of this laptop (IBM Thinkpad T20).

The battery was shipped well within their estimated time, the price was better than from any other company that looked reputable, I am fully convinced that I could not have gotten better service from anyone else. I'm extremely satisfied, they delivered exactly what they said they would - a battery better than the original.

I will definitely buy from them again."

"I ordered a replacement ThinkPad A20p battery on June 3, 2005. I called to inquire about the status of the order two weeks later and received an email update on June 21, 2005. The battery was shipped June 27, 2005 (24 days later).

The battery worked as advertised and actually worked better than the original battery. Unfortunately my old A20p died a couple of months later. When I inquired whether the store purchases old batteries I never received a reply.

Overall my battery was excellent quality however the store's customer service leaves a lot to be desired.

This review was placed here as a result of an email request from Battery Refill.com."

"I don't wish to use this site as I see not point to responding, but will out of frustration. I've recieved a replacement battery for a serviced battery that lasted 3 months and now will not charge fully.( I did follow the given instructions to the letter) This replacement battery came and will not even charge at all.I get no lihgts on this replacement batter even after charging for 2 days. The instructions(to the replacement battery) it came with were completely wrong anyway for my operating ssytem. It seems to me that it should have checked whether the replacement battery would charge or not. Lucky for me I didn't send my original back till I waited to see if the replacement would charge. I felt that at least having a battery that charged only to 50% was better thatn having a battery that didn't at all. I've sent 2 e-mails pretaining to this matter and now all I get is this crap ass please rate site. What I would really like is a battery that works or my money plus shipping back so that I could put it toward a laptop battery that actually works. I was at first impressed with their seemingly nice customer service. The e-mails I've recieved recently have been blank with no instructions or explaination as to what is to be done.
Truth is I'm done with you. I will be filing my own Better Buisness Bureau complaint. I will never recommned this company to ANYONE EVER. Even if I get satisfaction.

"

"Because of my not wanting to operate my laptop without the battery in place (to avoid potential power-line transient damage) they generously consented to send the exchange battery first, and then trusted me to have my friend mail back the depleted unit when he returned to the States. As I have only the laptop, it gave me great peace of mind to know it wouldn't be accidentally damaged during the exchange period.

The refilled battery works extremely well and will add years of useful service to my Panasonic Toughbook. "

"My impression, after my own RATHER FRUSTRATING AND NEGATIVE experience with BatteryRefill.com, and after reading the numerous complaints on this ratings-page, is that they send out just enough refurbished batteries to make it appear as though they are actually a reputable business. But my feeling is that THEY ARE NOT.

I found this seller online through a web-search, and it seemed to be a good alternative to have 2 worn batteries refurbished for a lesser-used laptop/notebook, rather than buying a new one. WRONG. DON'T DEAL WITH THESE PEOPLE.

I paid online for 2 batteries to be refurbished. I received instructions on how and where to ship them, which I did via USPS Priority (with tracking). It took me maybe a week to get them shipped out.

I was actually rather satisfied when an email arrived on Oct 25, informing me that "Your battery has been" shipped. It'd been probably a week since they'd received it. I recieved shipment on Nov 2nd.

But my concerns regarding "YOUR BATTERY" were confirmed when the package arrived -- it contained ONE OF MY BATTERIES, BUT NOT THE OTHER. I'd even supplied the serial numbers for each battery, when I shipped, in order to avoid any confusion for them.

Since then, it's been all downhill. I emailed, several times-- NO REPLY TO EMAIL's. Then, maybe 2-3-4 weeks later, I received rather fancifully-designed email "non-replies" from them, simply stating, "Due to a system e-mail routing error, the following e-mail was not received in a timely manner to our support representatives." IN OTHER WORDS, THEY HAVE A PRE-FABRICATED METHOD OF PRETENDING THAT THEIR ONLINE-SYSTEM IS MESSED-UP, as an excuse for not having replied to your email. FRAUD ALERT! They apparently even update it seasonally, because it closed with, "Happy Holidays from all of us here at BatteryRefill.com!!"

I didn't receive one of these FAKE-ERROR emails for about 6 weeks after my first email to them-- but they sent numerous, at the same time, in reply to each email that I'd sent to them-- but not with a copy of my original email. SAVE ALL OF YOUR CONTACT-EMAIL AND DETAILS in regards to these FRAUDS.

The FAKE-ERROR email also contained their 800-number. I see that some others who have posted on this site have somehow managed to talk to someone HUMAN at BatteryRefill.com. I've had no success-- I hear an automated pretend-greeting, and then about 30 seconds later, I get an apology that NO ONE IS AVAILABLE. I leave a message, I GET NO REPLIES TO THE MESSAGES LEFT ON THEIR ANSWERING-MACHINE.

Federal Consumer Law dictates that a merchant must either 1) ship within 30 days, or 2) give you the option of a refund or to extend your order for another set-period of time. Apparently, BatteryRefill.com does not wish to comply.

In essence, THEY HAVE STOLEN MY PERSONAL PROPERTY by retaining my second battery. They show intent to avoid any contact with or from me. Their track-record on this ratings-page, seems to indicate that BATTERYREFILL.COM IS A LESS-THAN REPUTABLE BUSINESS.

For me, TIME IS MONEY-- and these people at BATTERYREFILL.COM have cost me about 4 hours of wasted energy, time and frustration, so far. I'm now taking action.

I searched http://whois.sc to see who the contact person was for the website, and I emailed them at the shown-email address. Again, NO REPLY.
Kyung Choi
****@****
eBattery, Inc.
PO BOX 3475
San Dimas, California 91773 United States
ph. ***-***-**** Fax -- ***-***-****

I emailed this Kyung Choi at the above email-address, several times. Today, I emailed both Kyung Choi and ****@**** again, to inform them that I am about to take the following action. I'm sure I will receive a prefabricated "error" apology (with Valentines Day Greeting?!?!) from ****@**** within the next 2-4-6 weeks-- AND NO ACTION ON THEIR PART.

My email states:
Within 12 hours of this email, I will have
1) filed a FRAUD complaint with the California State Attorney General's office.
2) posted yet another negative rating for you on your growing negative-ratings-page at
http://www.resellerratings.com/seller9342.html
3) filed a FRAUD complaint with the FBI's internet-fraud taskforce.
4) contacted the California Secretary of State's office for the name and location-address of your business.
Within 24 hours of this email, I will have contacted your Sheriff's office, to file a FRAUD complaint and to ask for the arrest of Kyung Choi and/or the owner(s) of the business, registered with the California Secretary of State's office.
Pending the outcome of the above, I will be petitioning the California Secretary of State's office to REMOVE YOUR BUSINESS LICENSE.

Here are some other options for anyone having problems:
www.ic3.gov Internet Crime Complaint Center (FBI and National White Collar Crime Center)
http://badbusinessbureau.com "Rip-Off Report.com" (user-reviews and complaints)

Or, call the National Fraud Information Center 1-***-***-****."

"After seeing this company's website, i thought that they looked like an honest and legit company, so I didn't hesitate to send my battery in for replacement cells. After about a week from sending my battery in I got an e-mail notification that they had recieved it. Their site says 1-2 days turnaround time, but in reality it took about two weeks. I sent a couple of e-mails and got the same automated response back on all of them. Finally I called them and asked to cancel my order (due to other reviews I read about the company), but the rep said it was ready to be sent out today and he just needed to clarify my address because it wasn't in their computers. So I decided to give them one more chance. My battery came a few days later, I stuck it in my lappy, and off it went! It works very well and I am happy with the product I recieved, but their speed and customer service was horrible! "

"This transaction went very smooth but unfortunately, the 'recharged' battery didn't work. The company did however, refund my money promptly once I sent the battery back."

"Update 1-23-06: I received an email from Battery Refill.com that my $95 was being refunded on Friday, 1-20-06. I emailed them that when the funds actually cleared my acct. I'd be happy to edit this comment. I received confirmation today (and another email).

Hrmmph! Begrudgingly, I give them a Somewhat Satisfied even though it took threats of reporting to the feds to get action. So be it.
___________

I ordered/paid for a battery on Jan. 6, 2006, Invoice # 15371, and decided to cancel. Sent email requesting refund on Jan. 7. Wrote back on Jan. 10 at 4 a.m., repeating request.

On Jan. 10, at 4 pm I called number on website - ***-***-**** – and spoke to Ian. He checked with accounting and was told that all the refunds were being approved by the [head] and I would probably get my money back the end of this week or early next week. I asked him the name of this person – Kay (local phone numbers were changed to ***-***-****)

No refund or communicatiion. Called today. Jan. 20, left message regarding dates and transactions. Informed them that I will write feds and credit card security at http://www.ftc.gov/bcp/conline/pubs/credit/billed.htm.
"

"I placed an order for a replacement battery (battery swap) for an IBM Thinkpad on Dec 5,2005. I was going to order a Ni-Mh (that is what I have) but was told a Li-Ion would perform much better. I reminded the salesperson that I had a Ni-Mh, (not an even swap) but the salesperson told me it was OK. (Great Deal!) So, when I receive the new battery, I just place my old battery in the same shipping box, affix the included return shipping label and drop it in the mail. Seems simple. I was told that I would have the battery by Xmas (it was a present). I called them on the 22nd looking for a tracking number and was told the battery will not ship until Dec 26. Then I called them on the 27th looking for a tracking number and was told the battery will not ship until Jan 2 2006. Again I called them on Jan 4th looking for a tracking number and was told the battery has not been shipped, and they have no idea when it will ship! I have waited one month. They have my money, and I have nothing. Are they a scam? I don’t think so. Are they a poorly run business? Perhaps. Form your own opinion. I will be contacting my credit card company."

"I thought the idea of having my battery refilled to give me better performance than a new battery for less money sounded like a great deal. However what their website doesn't tell you is that the process takes FOREVER and their customer service is horrible.

I placed an order on September 29th, and sent my battery in the same day. It wasn't until October 7th that they sent me an email saying they received it. After having it for 3 weeks, they finally sent it back to me on October 28th. When I received it a few days later, it did not work. It was completely dead and would not charge.

I sent the company several emails which went unanswered. I left a few messages and finally got a call back. I asked how long it would take to get the battery repaired since it took a long time the first time they had it. I was told it should not take very long. I was emailed another pre-paid label and I sent the battery back in. They received it on December 14th, and it's been almost 2 weeks now. I called last week to check the status, and all they would tell me is to call again next week.

I'm sick of waiting, and I would caution anyone thinking of doing business with these people to reconsider."

"The battery on my Sony Vaio Picturebook was completely dead. I was looking at tossing the unit since a new battery was pretty expensive, when I found batteryrefill.com on the web. I placed the order and mailed in my battery. A week later, I got an email acknowledging the battery was received. A few days later, I got another email that the rebuilt battery was shipped back. A few days later, the battery arrived. It was wrapped in bubble wrap in a thin mailer envelope, but it was fine and more importantly, it worked great. I charged and discharged it five times per their instructions and now it works great. I know a lot of folks say they had trouble with this store, but my experience was great. This solution works better than new at half the cost."