"The order was easy, however I asked the salesperson if installation instructions and a receipt would be included with my shipment. He said yes and I got neither. I need the receipt to submit to my contractor. This gives me much extra work to locate. Most of all I needed the instructions, since these drains and faucets (California faucets) are different from many popular brands."
"Had to order a shower trim replacement and sales rep Laura - was very helpful and helped me order exactly what I need and helped expedite it so I get it asap. She was also very informative about New York City Water sense law! Nice work - thank you!"
"Had to switch out a faucet and replace it with another order. Tim was helpful and offered good advice."
"My sales associate Laura was just excellent and explored various options with me on how to achieve the goals for my bathroom remodel staying within my budget and my preferred manufacturers. I could not have achieved this by myself, even though the website is very useful. Thank you. "
"efaucets.com made my ordering experience very simple. I ordered ALL my plumbing from them for my new bathroom. I compared their prices to other sites and I saved with them. Delivery was prompt and simple. Customer service was very knowledgeable concerning some plumbing parts I didn't understand. Definitely will use them in the future and will definitely recommend them to my friends. Thank you!!!"
"Mel, the Customer Service Representative was well informed and provided me with the necessary details to select a Kohler Elongated Toilet and Kohelr Rectangular Sinks for my remodeling project. Excellent Service!!! I'm a repeat efaucet customer and highly recommend this company!!"
"I had an issue with an order and the customer service rep consulted other folks internally and then even contacted the supplier directly to ensure that my issue was resolved correctly the first time! Couldn't have had a better experience "
"I bought fixtures for two bathrooms renovations and Janel was very helpful and knowledgeable with helping pick Delta products that would work for our renovations. Top notch service and friendliness!!"
"Ruby was fantastic! She called the manufacturer to find out a more definitive ETA on a basket strainer for me, ordered said basket strainer and coordinating soap dispenser and then called manufacturer again to see if I would need the extension piece for my countertops. Small order but you wouldn't know that by the great customer service! "
"Your rep was very nice and made sure that I bought the right toilet for the state of california"
"Yesterday I spoke with Tim about ordering a bathtub. He was patient, answered my questions and was willing to help me figure out when to order it to receive it on time for my remodel. I ordered the tub today and feel confident that I will receive great customer service."
"After spending time on the phone describing what I needed eFaucets ordered a left handed toilet flusher. I got a front one. I waited 4 weeks and never got a replacement. I called on a Sat and was told that first thing Monday morning I would get a call back with the status. I did not. When I called later in the day I was told that it is back ordered and will not come for another 6 weeks. I decided to order one that is in stock. After asking they agreed not to charge me shipping even though I already paid shipping. This one is $1.50 more which they are charging me for. I view of all the hassle they caused me you would thing they would not charge me the $1.50. In fact a month ago when I called and told them they sent the wrong one I was told that I would get 10% off anything else I ordered. I will never use this company again"
"Ruby was very helpful to get all the right parts and pieces to my shower trim. Thank you for having great customer service!
Danette
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"We have been trying to locate a vertical bathroom exhaust fan for months to no avail. Yesterday, lo and behold, one appeared the exact type and style we needed. We called the company and they were so helpful in describing the item that we ordered it straight away. Today we got notice that the order has shipped. We will definitely use this company again and thanks so much for your help!!"
"Shawna was amazing helping me to navigate the return process. It took more than a month to receive my money back from the return so i could purchase the correct faucet. Due to the complicated return system i will probably not be a return customer. You need to simplifty the process"