"Order not placed due to some kind of fraud issue. I waited 10 extra days passed said delivery date . No one called or emailed me about the issue. Three weeks later still no order. "
"The sales rep listened carefully and recommended perfect options. He was very helpful."
"Very positive. Thank you!"
" Amanda was amazing. She gave excellent customer service and took care of my order immediately. She took the initiative to call me back and make it right. "
"Erica was just the right pace and streamlined my process"
"Ruby was great she knew exactly what I needed and directed me to the product I needed and purchased."
"Had trouble online - order denied 2x for some reason but it was charging my credit card. Called and asked about it and he explained that it would be released in 24 hrs and took the order over the phone. Very helpful and professional
"
"All "10's" - Excellent customer service. First time ordering and the entire process could not have been better. A knowledgeable, proficient, excellent customer care/sales person."
"The questions I had were answered by a friendly and knowledgeable person. I asked for and received a discount. I was told what, specifically, I would be getting and reminded that it would be coming in several weeks, not immediately--as the website promised.
Now, when it arrives, I should be happy."
"Comprehending one's needs, a friendly sense of humor and respect are hallmarks of a good representative.
All three were evident in Tim's demeanor as he booked my order today. Can't wait to receive my new faucet."
"Really enjoyed ordering via phone with Janelle. She was very knowledgeable, helpful and informative, and suggested appropriate add-ons to go with my purchase without being pushy. "
"The sales associate Christine is very professional, warm, she provides the best shopping experience on the phone call "
"The representative made the experience very smoothly which involved the return of a bathroom faucet and ordering of a replacement."
"Everything was great except trying to put the product in the cart. The chat pop up kept getting in the way. Finally called and was greeted by a friendly knowledgeable CSR. I was done and my order placed in just a few minutes. "
"My toilet bowl was apparently damaged in transit, but I did not have to do anything to get it re-shipped. UPS and eFaucets took care of everything even before it arrived at my door. Their website is easy to navigate and purchase products, and their prices are fairly competitive. All in all, good shopping experience."