"Easy to order. All my questions answered prior to placing order. Delivery was on time and easy to coordinate delivery. Five star rating!"

"I had a slight issue with the product that was sent to us, it was resolved quickly and with great customer service. Thank you eFireplace"

"I had a technical question so I called a technician with the company, he did not know the answer to so he took my number and called me with the answer in less than 10 minutes. That is what sol me ....... real customer service."

"Great prices and fast shipping on our item. We really appreciated the followup email with the instruction manual downloads. "

"I sent an online inquiry about a product, and ended up talking with a representative who guided me to the features and accessories I was looking for."

"Easy to order, received timely. Exactly what I wanted. Would recommend site and product."

"Good products and timely delivery."

"Very fast delivery, exactly as described, The box it came in was pretty banged up, the UPS guy even commented on it, the fire ring did weigh 55 pounds so maybe the shifting in the box caused the box to get that way. But the Fire Ring was not damaged, it was in perfect condition, it’s made out of steel. I would definitely order from them again, very pleased."

"Ordered easily online, and received quickly (with free shipping). Product well made and easy to assemble. Very happy with the value for money."

"Handled very well and timely even with a miss order by me. "

"Web site was easy to access, parts were very well explained and delivery was very fast."

"We ordered a foreplace Sunday and the following week it was delivered."

"Thanks for an easy experience! The online gas log calculator makes measuring so easy!"

"Keeps you informed of where your order is from start to finish. No waiting or wondering. On time delivery and quick shipping."

"Insert packed very well. Surprised how fast it took to get to our house. Did pay extra to have it brought on a lift gate truck as the crate weighed 400 lb. The FedEx driver was excellent. He even used his pallet jack to bring the crate up the driveway and into the garage. Have not unpacked it yet so not sure of the actual condition of the insert. Thank you"