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Product & services pricing
3.79/5
Chance of future purchase:
3.90/5
Shipping & packaging:
4.29/5
Customer service:
3.85/5
Return/Replacement policy:
3.88/5

Verified
5/5

2020-08-07

A-Z

"Great customer service.........."

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Verified
5/5

2020-08-06

Great experience.

"I was able to find the mantel I wanted and it arrived in a week. Installation was easy and the quality of the Lindon mantel was superb. "

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Verified
5/5

2020-08-06

Great experience

"Kathy assisted with the order and she was wonderful."


Verified
5/5

2020-08-06

Surprised and happy!

"I was very pleased with the quality and time it took to get here. Would highly recommend!! Thank you!"

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Verified
5/5

2020-08-05

Fast Service

"Fast service ordered one day shipped the next excellent service"


Verified
5/5

2020-08-05

Quick shipping, competitive pricing, good support!

"With the coupon that was sent to people on their mailing list, I got a price better than the big company starting with an A! The shipping label was created the day of my order, and I received a factory sealed fireplace surround. They even emailed me links to instructions so I could read them while the my shipment was in progress."

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Verified
5/5

2020-08-05

CUSTOMER SERVICE

"Called customer svc. for some help finding a remote & received instant friendly help. Rep was able to not only find the remote I needed but once purchased the item arrived within a few days. Would definitely reach out to them again in the future if need be. "

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Verified
5/5

2020-08-03

SuperResponse!

"Excellent turnaround! Awesome products."

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Verified
1/5

2020-07-27

Damaged product

"My fireplace is damaged and customer service said There was nothing they could do because it has been more than 30 days (it has been 33). My project was delayed due to the pandemic. Customer service had a devil may care attitude towards me. Unacceptable. They took my money and I have an unusable product. "

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Verified
5/5

2020-07-27

Just what we needed!

"Wife and I were in need of a large hearth rug. Other places had limited selection and much of that was out of stock. We found exactly what we were looking for at the efireplacestore. Shipping was super fast! Still to warm here in Wisconsin but can't wait to break it in this fall.

Phil and Lorie
"

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Verified
5/5

2020-07-27

Fire Ring

"Large and made from quality material! Thank You"

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Verified
5/5

2020-07-27

Great price and great product!

"Had exactly what I was looking for and beat all other prices. Shipped super fast too, had it within a week! Will definitely shop here again."

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Verified
5/5

2020-07-27

Firepit purchase

"My online experience was easy and my firepit arrived ahead of time. Very pleased with purchase, it looks exactly as described. Love that it has a cover. Haven’t used it yet."

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Verified
4/5

2020-07-25

Pleased

"Very e-z order, timely delivery."

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Verified
5/5

2020-07-23

Awesome service

"Completely remodeling house and wanted a fireplace. Started researching all our options from having a local stone mason build it to purchasing a fireplace insert. I decided to purchase the Superior WCT3036 Pro Series from eFireplacestore.com. I am extremely happy with my choice. The fireplace was delivered as promised when promised and the quality is exceptional. Very pleased and can hardly wait until fall to break it in."

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