"No surprises here, everything went as expected, sale thru delivery. Fire ring seems to be good quality."

"We ordered the 36-37" fire pit ring. It arrived. Super simple to put together. We build the firepit in a day and are loving it!"

"Send the item back and they never refunded my money back. These people are rude and are also thieves. I will not recommend this company to anyone. Also, this company orders from other places to ship to you. This item has been sent back over 2 months ago,"

"I order the refactory brick for the fireplace, I just opened the second (first one broke) and this one is broken as well. Something wrong with your shipping department."

"I was originally ordering online but called in with questions. The representative was extremely helpful and knowledgeable and helped me to ensure I ordered all I needed. "

"Much poor communication between seller and delivery service causing confusion on my end and possible mistaken charges being put on me ! But cusomer service was very polite and admitted their mistakes!"

"I was able to find what I needed on the website and it shipped out quickly and was able to track the order via the website. "

"Very satisfied with the delivery time and customer updates from eFireplace Store.com.
I will order from this company again.
Thanks for such good service."

"Call Center helped with my purchase quickly and efficiently and parts are on the way. Perfect!
"

"Ordered it the right one."

"The built-in screen on our outdoor fireplace became rested and tangled. This new free standing screen was the perfect replacement!"

"Excellent service and the mantle is beautiful."

"Excellent personalize service. I had a little trouble navigating through the website since there’s so many options available but when I called the office they did a great job of matching my equipment up with what they had available it was far beyond what I would’ve expected. Thank you great job."

"All the kids love the fire!"

"Had to buy parts for an older fireplace and the tech knew exactly what I needed and go it to me quickly. I would recommend the e-fireplace store anytime."