"It arrived on time and appears to be very good quality."
"I was looking for a fire ring for my fire pit. I was on several websites. I ended up ordering for efireplacestore.com. There prices were reasonable. I was impressed with the quick receipt of my order. I is exactly what I was hoping for. I would recommend them to others.
"
"It was easy to place the order, the fireplace arrived on time without any damage, the instructions to use the fireplace were very clear and easy to follow. "
"We are very pleased with our purchase. The online shopping experience was great with good detail description on the product. Shipping was quick .We will definitely order again!"
"Had mounted TV on top of fireplace... too hot... bought two heat deflectors and solved the problem "
"Service is excellent and super friendly helpful support "
"Easy to use web site easy to find parts "
"The Duluth Forge ventless gas log was defective and would not work. The lame customer return department have taken forever to deal with the issue. IT DOES NOT WORK!! How hard is that to understand. I have 6 rent house and 2 commercial businesses all with ventless backup gas logs for supplemental heat when electric goes out. ALL WORK. Bought one for my own home from efireplace and they have been so difficult to work with. They are full of excuses why they will not take any item back that is defective. Silliness! Beware of this online site it is BOGUS AND WORTHLESS. Avoid at all cost."
"I am so happy I found eFireplace Store! Their information was so informative and educational! The staff was very friendly and helpful when I was unsure about my fireplace grate measurements. Our beautiful grate arrived in a few days. What normally can be an ordeal, was pure pleasure ! "
"Yesterday, I placed a second order for fireplace insert parts. Highly recommend working with Will at extension #404. More than helpful. He straighten out our builder and me so everything is now perfect. Delivery of first order was right on time and I expect yesterday's order will be also. Highly recommend this company and thanks again Will."
"Mr. Owen, my inside sale representative, was spot on with his time and attention to detail during the ordering process. It just took 2 phone conversations to verify the easy to use on line design guidelines. Everything you need is on their Website, complete manufactures literature, design and installation manuals etc. Very comprehensive experience in all. I saved a substantial amount of time and money by shopping at the eFireplaceStore. As an Architect and builder for over 40 years this has been one of the best customer experiences and I highly recommend you give them an oppertunity to serve you. CEO/Principal Studio Walker Architects Inc."
"I received the fireplace set in excellent condition just two days after ordering. It was a gift and was very well received. The quality and look are fantastic."
"All items were shipped quickly in in good shape "
"The only reason I didn't give 5 stars is the method of mounting the mantle on a strip of wood. It doesn't seem as secure as I would like."
"Their website was very easy to use. All other places that I looked into had 2-3 week lead times. The pipe that I ordered showed up in 5 days. I will be ordering more pipe to finish out our chimney in the near future. "