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Product & services pricing
3.73/5
Chance of future purchase:
3.86/5
Shipping & packaging:
4.26/5
Customer service:
3.83/5
Return/Replacement policy:
3.88/5

Verified
5/5

2024-08-13

Excellent Customer Service

"Reached out and had the pleasure of working with Aaron. He took the model number of my unit narrowed down the part I needed. The product shipped and I received it the very next day! Put the part on the fireplace and it fit like a glove. Thank you, Aaron for making this business transaction extremely easy! I will be ordering again."

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Verified
5/5

2024-08-12

excellent service and prompt delivery.

"I ordered and received it in great time. I would recommend them to anyone.
"

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Verified
5/5

2024-08-10

Awesome purchase

"Delivery was fast and the fireplace is awesome quite and looks beautiful "

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Verified
5/5

2024-08-08

Outstanding

"Great customer service & super fast free shipping, as long as your purchase is over $99."

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Verified
5/5

2024-08-07

Almost perfect.

"Great customer service helping me to decide which product to buy over the phone. Super fast shipping, received my order in a few days, way before I expected. Only issue was...there is a 1/4x20 bolt that holds the cable guide arm to the damper frame, the bolt that came with the unit was too short and would not work. Rather than taking the time to call and wait for the correct length bolt to be shipped, I went to hardware store and bought one that would fit. Not a real issue, but my time for projects is short and I would have preferred not to take the time to go to the hardware store. Other than that perfect!"


Verified
5/5

2024-08-01

Competitive pricing, fat shipping.

"Great service, would but from again. "


Verified
5/5

2024-07-26

Love it!

"Great looking and appears to be very high quality though I haven't had a chance to try it out yet. Arrived so fast I couldn't believe it!"

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Verified
5/5

2024-07-24

Easy, efficient, value and quality

"I found the mantel I was looking for at a better price than found elsewhere. It was easy to purchase online through your website. You offered free shipping which was an added value. Mantel arrived a few days earlier than expected and packaged very well. I would look to EFireplace for future purchases. Thank you! "

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Verified
5/5

2024-07-23

Great service with exactly what I wanted

"I needed a small wood burning stove for my cabin. Most stoves are too large or use pellets. I found a mini portable wood burning stove that was perfect for what i needed. Delivery was prompt and the product quality is great."

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Verified
5/5

2024-07-17

Looks and works great!

"These days it's hard to trust any online order, but everything was delivered in a timely fashion and the product was just as described. In my book that's a win!"

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Verified
5/5

2024-07-12

Great Service Speedy Delivery ,

"Great help from sales rep, very fast delivery on shipment "

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Verified
5/5

2024-07-03

Works great

"Ordered replacement for a remote receiver that had stopped working. This was delivered quickly, was simple to install and works great."

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Verified
5/5

2024-07-02

Great Service

"Staff who understand and respond quickly."

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Verified
5/5

2024-06-29

Fast detailed service

"Personal detailed service and follow up making this purches flawless. "

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Verified
5/5

2024-06-26

Great Purchase

"Fire Magic dropped right into the spot I had made for another one 38 years ago. Works great, too. The delivery of the unit was from Fed X and was the best I've had in my 79 years. The driver was helpful and a pleasure to deal with. The unit arrived in excellent condition and was very well packaged. He brought it right up the where I needed it and even parked the truck so he wouldn't block traffic. Thanks."

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