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Product & services pricing
3.77/5
Chance of future purchase:
3.90/5
Shipping & packaging:
4.31/5
Customer service:
3.88/5
Return/Replacement policy:
3.94/5

Verified
5/5

2024-08-26

Duravent triple wall pipe.

"Fast shipping ,great price would definitely
Buy from efireplace again.
"

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Verified
5/5

2024-08-24

Great Communication & help

"IT was done Correctly & well"

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Verified
5/5

2024-08-23

Quick shipping

"Ordered a Napoleon vent kit for our second Napoleon Haliburton gas stove. We love the stove so much we bought a second one for our new house. I found the vent kit on EFireplace by referring to the model number. The kept me informed about the order status and we received it in a couple of days. Very pleased.
The vent kit itself, a Napoleon product packed by Napoleon was not well packaged. Fortunately Napoleon sends a can of paint with the kit because I’m gonna need it. It would be so easy to package individual parts so they didn’t bang around in side the oversized box.
"


Verified
5/5

2024-08-22

Empire Mantel Purchasse

"Excellent customer service pre-sale and post-sale. Shipping was faster than expected and Mantle arrived well packaged and undamaged. I couldn't be happier with the overall sales experience."


Verified
5/5

2024-08-21

Excellent product. Exactly what we needed.

"Product arrived on time and was very easy to install. Definitely recommend. "

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Verified
5/5

2024-08-19

Easy shopping, fair price for quality product, quick shipping

"I purchased a Pilgrim grate. Very high quality. I expect it to last years."

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Verified
5/5

2024-08-13

Very knowledgeable staff.

"Sales person helped me receive the correct venting for my fireplace. Thank You"


Verified
5/5

2024-08-13

Perfect fit and looks great

"Needed a cap for a larger California chimney. Couldn’t find one to fit at HD or Lowe’s. Found this one on line. It was good looking and was the right size. It fit perfectly. Looks good and appears to be week made!!"

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Verified
5/5

2024-08-13

Crowned Jewel

"Easy to navigate site, and the crown seal arrived fast. I was hesitant to order a gallon of this- and worried what it would look like when it was "dropped" on my porch. Product was well packaged and fortunately delivered by UPS. Very pleased."

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Verified
5/5

2024-08-13

Excellent Customer Service

"Reached out and had the pleasure of working with Aaron. He took the model number of my unit narrowed down the part I needed. The product shipped and I received it the very next day! Put the part on the fireplace and it fit like a glove. Thank you, Aaron for making this business transaction extremely easy! I will be ordering again."

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Verified
5/5

2024-08-12

excellent service and prompt delivery.

"I ordered and received it in great time. I would recommend them to anyone.
"

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Verified
5/5

2024-08-10

Awesome purchase

"Delivery was fast and the fireplace is awesome quite and looks beautiful "

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Verified
5/5

2024-08-08

Outstanding

"Great customer service & super fast free shipping, as long as your purchase is over $99."

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Verified
5/5

2024-08-07

Almost perfect.

"Great customer service helping me to decide which product to buy over the phone. Super fast shipping, received my order in a few days, way before I expected. Only issue was...there is a 1/4x20 bolt that holds the cable guide arm to the damper frame, the bolt that came with the unit was too short and would not work. Rather than taking the time to call and wait for the correct length bolt to be shipped, I went to hardware store and bought one that would fit. Not a real issue, but my time for projects is short and I would have preferred not to take the time to go to the hardware store. Other than that perfect!"


Verified
5/5

2024-08-01

Competitive pricing, fat shipping.

"Great service, would but from again. "