"Had a question about a log set. Called and in minutes had my answer and had placed my order. Two days later had the log set I ordered. Great service."

"My order was received much faster than I expected and when I called to verify a missing part the representative was very nice and told me that there was two boxes coming. She explained everything to me and verified if there’s anything else that I needed. The second box came the next day and I had everything that I needed for my stove. I will definitely be shopping here again."

"My Fireback came in 3 days. Very pleased with the heat it emits. "

"I had received a quote for the install of a double-wall vent of $2,500. I had heard it was pretty easy to install and I was curious what the price of parts were if I did it DIY since I am somewhat handy.

I called the number and a gentleman by the name of Brett Wilson was super helpful and helped me get the right parts for my fireplace model. Install was easy and I save nearly $2,000!!!

Highly recommend!"

"Everything was super from product to quick shipping. My only concern was there wasn't any literature with the product. When I called with questions the tech on the phone went out of his way to find me the answers. "

"The fireplace grate is uh great."

"The experience was amazing. I couldn’t believe how fast I received my fireplace cover. It’s a relief to know that someone cares about customer service. This will definitely be the first place I shop for my fireplace needs. Also the product arrived in perfect condition! Thanks!"

"Was good. Very helpful. And answered my questions."

"The website and numerous product options and details are excellent. Our fireplace tools arrived quickly, on time, and are high quality and look great. Great value for the price we paid."

"Was easy to use the online instructions to buy the right glass door the first time. Fast delivery was a pleasant surprise. Add a great price and I felt like a Winner all the away around."

"great. Fast delivery. no issues"

"Great customer service, had a bit of trouble during the shipping process, with that the teams willingness to get it back on track was greatly appreciated. Mike, "

"Order was delivered quickly and all the shapes came perfectly packaged! "

"Best price, very quick delivery everything as expected. I would buy again from them for sure."

"Ordered parts and they were exactly what I needed with a perfect fit "