ResellerRatings
Store Ratings Best/Worst Stores Stores by Category Top reviewers FAQs
For Companies

Full Rating Profile + -

Product & services pricing
3.75/5
Chance of future purchase:
3.89/5
Shipping & packaging:
4.28/5
Customer service:
3.86/5
Return/Replacement policy:
3.88/5

Verified
5/5

2021-10-18

fit like it grew there

"The process was seamless and I will share my experience with my fellow tradesmen"

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall customer service
Overall product shipping and delivery process
Product Returns/Refunds/Exchanges

Verified
5/5

2021-10-18

Very easy transaction last week with a knowledgeable person on eFireplaceStore.com

" This was a pleasant experience. "

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall customer service
Overall product shipping and delivery process

Verified
5/5

2021-10-17

Love the Fireplace Grate

"The website was easy to use and the grate arrived earlier than promised. I just got it put together and it looks great."

Detailed Review Benchmark + -
Likelihood of customers making future purchases
Overall product shipping and delivery process

Verified
5/5

2021-10-16

Best customer service

"Employee called to advise I ordered wrong sized item. Corrected quickly and really appreciate their attention to detail and saving me from my error"

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall customer service
Overall product shipping and delivery process
Product Returns/Refunds/Exchanges

Verified
5/5

2021-10-16

Beautiful fireplace!!

"Enjoying the beautiful fireplace "

Detailed Review Benchmark + -
Pricing of products and services
Overall customer service
Overall product shipping and delivery process

Verified
4/5

2021-10-15

Outstanding

"My and I were very happy with the SimpliFire 30 Inch Electric Fireplace Insert, it was very easy to work with."

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall customer service
Overall product shipping and delivery process
Product Returns/Refunds/Exchanges

Verified
5/5

2021-10-15

New Fireplace Panel

"When I called this company I found the rep on the phone to be very helpful and informative in helping me find a panel for an older fireplace. I was very glad they had it in stock. I was emailed when my item shipped in a timely fashion. It arrived about three days latter and I installed it the next day. The panel was a perfect fit. I might also mention their price was the best out of the other places I called. My experience was good and am a satisfied customer. "

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall customer service
Overall product shipping and delivery process
Product Returns/Refunds/Exchanges

Verified
5/5

2021-10-14

Wood stove purchase

"I browsed this site often to compare stoves. After looking elsewhere I decided eFireplace had a good selection but also all the components and assistance for me to install a manufactured chimney along with the stove. I looked up complaints others made in the past and found many of them unreasonable and seemed to be adequately handled. A sales event provided the final push and have found everything quite satisfactory."

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall customer service
Overall product shipping and delivery process

Verified
5/5

2021-10-14

Expellant Service

"What a great place Jason was awesome in getting us the right product for us. Have not got in stalled yet but know it will be good. Everything was shipped to my door in great condition. "

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall customer service
Overall product shipping and delivery process

Verified
5/5

2021-10-14

Fast shipping

"Speedy shipping, professional, thorough packaging which is needed for heavy items. Good company to purchase from."

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall customer service
Overall product shipping and delivery process
Product Returns/Refunds/Exchanges

Verified
5/5

2021-10-14

Firelogs

"Ordered and received item within 3 days. Excellent service! Easy to order. Cheaper than local gas company. Very happy with Efireplace. Will use again"

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall customer service
Overall product shipping and delivery process

Verified
5/5

2021-10-13

Great value and service

"Brennan (sp?) helped me find just what I needed. Shipment arrived in a timely manner and in great shape. We'll be warm this winter!"

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall customer service
Overall product shipping and delivery process

Verified
5/5

2021-10-13

Good advice, fast delivery

"We have wanted to change from wood to gas logs for many years, but didn’t know how to go about it. efireplacestore.com talked us through the choices and sizes. Our order came in a few days, right to our house. We couldn’t be more delighted."

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall customer service
Overall product shipping and delivery process

Verified
5/5

2021-10-13

First time

"The products lived up to my expectations and arrived as promised. They also let me know my products would be coming from different stores."

Detailed Review Benchmark + -
Pricing of products and services
Overall product shipping and delivery process

Verified
5/5

2021-10-13

hearth rug

"Quick delivery. Love the rug."

Detailed Review Benchmark + -
Overall product shipping and delivery process