"good prices,, good costomer support"

"My experience purchasing a new log set was easy, quick, and efficient. I will continue to be a customer for sure!!!"

"I ordered my 48" Real Fyre gas logs over the phone with a very knowledgeable and helpful sales rep. Got emails with every step of the process. My order arrived a few days later in perfect condition. Could not be happier with the experience or the product."

"Found exactly the part I needed!! Ordering was quick and easy and I had the part in 2 days! If I ordered local I would be waiting over a week. Can't beat it!"

"Prices, ordering, shipping, and quality of products were all good! Thank you!"

"The shipment came in 5 boxes so nothing was too heavy for us to get into the house. Nothing was damaged and the shipper dropped off in the driveway. "

"I actually called a competitor first and had a terrible experience with them. The salesperson told me that the items that I needed were to be from Canada and wouldn’t be possible to have shipped. Then E-Fireplace popped up when I was browsing so I called them and it was a night & day experience. The salesperson who was a woman was very knowledgeable about what I needed and was very professional. I had my items delivered(free) in 3 or 4 days. Very pleased with the customer service and speedy delivery."

"One of the best online experiences I've had, great price, great everything!!!"

" This company carries the brand of gas logs I wanted. Their website is easy to use and contains information to guide me to the right type and size product. I did email a couple of questions and received a very quick and helpful response. I placed my order expecting to wait weeks or months to receive my order, like I have experienced with so many other vendors lately. To my surprise, I had the complete system within days! My order was complete and in perfect condition! If I had to pick one word to describe this company it would be "Responsive""

"Ordered fireplace grate that fit perfect and works better than any other we have had! Very, very pleased! Thank you!
Even received it way before the date posted! Super delighted!"

"When i needed a blower for my wood stove, your sales staff (Jason) went out of his way to help me find one the would work with my stove. I've installed it and it works like a charm! Thank you!!!
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"We ordered our wood burning stove (Nova 2) and had it on our doorstep within about one week. The entire transaction was easy from beginning to end. We had a couple of questions before making our purchase and were able to speak with a representative directly to get those answered. Once we placed our order the delivery process was fast and easy. We have not installed our stove yet but it looks great. (Assuming it will work great too once installed:). Thank you!"

"As I am not a professional on fireplaces I didn't realize item ordered was precut to a specific fireplace model. I thought I purchased refractory panel 25x24. Make sure you have all details"

"The fan was exactly as described on their web sight. It is an excellent quality product, and it works very well. It is of course, not something that fans as forcefully as an electric fan, but it works well! I love that it is very quiet. I bought it to have if our electricity goes off. Shipping was prompt and it arrived in perfect condition."

"Helpful sales/support, Fast delivery, Appropriate packaging for shipment, Exactly what I ordered."