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Product & services pricing
3.75/5
Chance of future purchase:
3.89/5
Shipping & packaging:
4.28/5
Customer service:
3.86/5
Return/Replacement policy:
3.88/5

Verified
4/5

2021-10-12

Fireplace doors

"Was all very good, from requesting quote through to delivery and ease of installation of the doors "

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Verified
5/5

2021-10-12

Great service and fast shipping

"They were very helpful. And I wish I could remember who I talked with he was awesome ordered on monday and was here by friday"

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Verified
4/5

2021-10-12

screen review

"Arrived on time and easy to install. Seems sturdy."

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Verified
4/5

2021-10-11

Pleasantly surprised!!

"I got my fireplace insert in 3 days. I couldnt wait to see it in the fireplace so I stuck it in there and turned it on.
I should have read the instructions first because I was sad to see the flames going everywhere up to 2 feet high! Wow! That was not what I saw on the computer video. Then I got the booklet instructions and discovered the large plastic piece in the box and put it on the fire! Yea! It was beautiful! Thanks so much!!
"

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Verified
5/5

2021-10-11

Pennsylvania Firebacks Fleur-de-Lys Fireback

"The EfireplaceStore store quickly answered all questions and was quick and efficient with the order and delivery process. The fire back and feet arrived quickly, well packaged and perfect. We love the fire back and would order from the EfireplaceStore again. Strongly recommend this store."

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Verified
4/5

2021-10-11

H0585

"Refractor panels all in all went well panels were chipped on corners box wasn’t damaged but the way they where packed moved around and bounced during shipping"

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Verified
5/5

2021-10-08

Fast and Easy

"Called with a couple questions which were readily answered so I placed the order; guidance was very helpful. Shipping was fast, but delivery came over 3 days."

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Verified
5/5

2021-10-08

Great service

"I ordered mineral board for changing the surround on my fireplace. They had what I needed, it shipped fast and arrived in perfect order. "

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Verified
2/5

2021-10-08

slow shipping

"no responce from them about when i will get it
"

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Verified
5/5

2021-10-08

Great service from beginning to delivery!

"Lots of choices. Ease of purchase. Package in great shape."

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Verified
4/5

2021-10-08

A small issue

"Ordering was easy and delivery was fine. The blower motor mounting brackets were not in their buffer pads. I had to repair this before installation. Other than that it was all good."


Verified
5/5

2021-10-08

Shenandoah 72" mantel

"Easy to order, mantel was exactly as described. Super fast shipping. Will definitely buy from again. "

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Verified
5/5

2021-10-08

Happy Customer

"I moved and brought my pellet stove with me. I called a local install dealer, $1,600.00 to install"

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Verified
5/5

2021-10-07

Very pleased

"Great service, experienced sales, quick deluvery"

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Verified
5/5

2021-10-07

Gas log set with burner

"The purchase was simple and fast. The delivery was faster than expected. The installation was quick with the instructions that were included."

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