"Jason was my sales rep. and was very helpful through the process.
Thank you."

"Cust service person was very patient and helped me figure out what items I needed for wood stove installation. Every item was in stock which is very rare lately!"

"Devon Perry helped me get what I needed . Been looking for a class 2 sove board ordered from Menairds Sept 10 and didn’t get it on Sept 23. Found out supply issue and they never told me wouldn’t get it until after 1st of year"

"From start to finish, this was so easy and very happy with product"

"The website was easy to use and The order was processed shipped and received in extremely timely manner."

"Spoke with Nevins, who explained gas logs pros and cons, made a selection, at a good price point, and received gas logs when promised. That is good service!"

"I purchased 4" @35' length chimney liner. On the website it say in stock and ship within 7 to 10 business days. When you made your payment, two days later you will received an email saying backorder. Now they have your money and you have to wait for 20 to 25 days before they ship. This what company does who are desperate to collect customers money. They should not be able to charge your credit card until they ship. This is not a fair business practice and need to be looked into."

"I have never had a fireplace before so I was unsure of what type of logs and furnace set I needed. When I called I spoke to John to ask my questions he was very thorough in the details and telling me which type would work best for me. When I called back to actually place my order the young lady was just as professional and friendly. I'm bad with names so I apologize but it does not in any way mean the service wasn't good enough to remember. I cannot comment on the product itself yet because it has not been installed yet."

"We were experiencing an issue with lighting our logs from the pilot. I spoke with a representative who suggested it may be an issue with the pilot assembly. In order to expediate service, I chose to order a new assembly to have on hand when the local tech arrived. Fortunately, the tech was able to fix without new parts. I spoke with another representative regarding a return and other advice for aging logs and received excellent service. "

"Needed a particular grate for an old woodstove. Was having difficulty locating just the right size in a quality cast iron grate. eFireplaceStore had the right size, excellent quality and free shipping at a reasonable price. They specified reasonable shipping time but the grate arrived within 2 days of ordering. Getting the right size, excellent quality, reasonable pricing and delivery sooner than expected is very impressive in today's ecommerce environment. I will be purchasing all of my fireplace / woodstove compnents and accessories from eFireplaceStore.com in the future. "

"Searched all over the internet for my hard to find parts. Others had the same part but the prices were ridiculous. Do wish they carried the sk8-4 but the 3 will work......"

"Awesome customer service. Thanks. Ron"

"Ordered online, Acknowledged promptly. I received via email progress reports at every step, even carrier delivery. My shipment was delivered ahead of the estimate provided at ordering. Truly the way it should be done."

"This woodstove was delivered on time and in perfect condition. the carrier Fedex freight was very pleasant even though it was his last delivery of the day. waited patiently while we uncrated it and inspected it. Overall wonderful transaction and free shipping on a stove that is over 300 lbs. "

"When I ordered my wood grate my expectations were that it would take 3-4 weeks before it arrived. To my surprise it arrived in lest than a week. "