"Pretty awesome experience! Actually, I already went back to order more."

"Order Arrived within one week, very satisfied."

"Fast shipping ,so far it's working good more likely will come back shop more Thanks SuperBiiz"

"great service and speedy shipping. pleasure to do buisiness with!"

"My product arrived on time and in good condition I am very satisfied with the service received."

"My item was shipped quickly and it was exactly what I wanted at an unbeatable price."

"My order was processed very fast and Superbiiz is great to purchase from. With so many merchants giving bad service it is refreshing to see someone with their customers put first. KAdoos for great service. "

"This transaction was made because superbiiz was unable to process an order with my usual credit card. I spoke to customer service MULTIPLE times only to have them constantly tell me to call my bank because the transaction was not going through. My bank informed me that the superbiiz transaction did not exist, or ever even hit my account. My bank's ATM department confirmed that the transaction was NEVER processed because they did not even see an attempted transaction with superbiiz. Superbiiz customer service did not understand the situation, and still kept telling me to call my bank, afterI already spoke to both parties multiple times. My bank assured me that superbiiz's systems were not working properly because that is the only reason why the transaction would not reach my bank account. So, I gave up trying to use my card and ended up having to use someone else's card and then give them the money for it. Superbiiz caused me a HUGE headache over this, especially with uneducated and ill-informed customer service representatives, who are also impossible to understand because they BARELY speak english! Superbiiz might have some of the best prices, but their customer service is greatly lacking. BEWARE!"

"Order was quick to arrive with notification and tracking the whole way. I got a good price.

Bottom line: I'm happy with this first purchase with Superbiiz.com and I'd likely try them again in the future when another good deal I want comes by."

"I've used SuperBiiz 4 times so far, and every time I come away more impressed. Processing time is always fast, they get it out to the shipper very quickly even with free shipping. Their packaging is amazing, their boxes are literally stuffed to the gills with packaging material (no item in an mostly empty box stuff here). Customer service is also very nice when I've had to contact them. And of course their prices are excellent.

They are definitely worth checking out if you haven't tried them yet!"

"Fast easy to deal with. THanks"

"Superbiiz had the best price on a Q9650 cpu and it arrived as promised. What more can you ask."

"My order arrived very fast and packed well,it showed up on the time you said it would!"

"Update: They did offer an alternative as there seems to be a supply issue with the generic memory, but it has been some time and I'm in the Bay Area as well..

If you return something, which was sold to you as defective, a simple stick of memory mind you, you'll have to wait for all kinds of reasons. First to determine if it meets their conditions. Hmm, it's a generic stick of memory, I put it in an anti-static bag when THEY DIDN'T. Then it's a standard 4-8 business days, THEN I find out they are actually out of stock and need to get it, and I might add IF they get it - but they're not going to think about whether the customer needs it in a timely manner.

So I ask for my email to be addressed to a supervisor, GET THIS: They asked if I want a signature of a supervisor faxed to me. WHAT FOR?? Tax purposes!?! Apparently they just don't get that I am an UNHAPPY CUSTOMER that wants to talk to SOMEONE IN CHARGE - AMAZING! I tried to spell out that I would expect to see some kind of supervisor in the response, but apparently that is too much to ask and they just don't bother.

We'll see if they do in fact actively participate here. My bet is they would have kept me waiting indefinitely because their supplier may not even have any more of the generic memory, rather than offering a substitute or an exchange. Because you know, the return needs to meet THEIR guidelines, never mind that THEY sold YOU the DEFECTIVE merchandise in the first place, YOU are the one that has to play along even though you are the one PAYING.

I've ignored warnings like this over a good deal, and when this happens I know I should have listened to people with those experiences. Don't let the low prices and the high ratings here fool you. Never again.

Reply to eWiz response:

Well thank you for responding quickly, I do acknowledge the effort. There may have been an option for a refund when the RMA form was sent to me, but the fact that there may be an issue getting a replacement was not explained to me at that time. In any case if it takes much longer I may go that route, but I hope I am not expected to pay a restocking fee or something because you guys can't get it."

"Purchased a 8GB USB3 stick from these guys and the service was awesome. The device came well packed and shipping was both reasonable (FREE) and fast, total around from order date was about 7 days!

Thanks guys!"