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Return/Replacement policy:
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5/5

2004-12-14

"Great merchandise. Tons of selections, many of which I couldn't find elsewhere. Definitely the best prices and they shipped for free and shipped the next day. Great communications, kept me posted on when my item was shipped and gave me a tracking number so I could check on the status of my delivery. Will buy from again and recommend them to others."

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is committed to quality products and services
Is trustworthy
Is consumer focused
Is easy to do business with
Likelihood of customers making future purchases
Likelihood of customer recommendations
Variety of brands and products offered
Overall quality of ordering process
Ease of ordering online
Ease of checking order status
Ability to determine if a product was in-stock real time
Overall product shipping and delivery process
Being updated on the exact date the delivery was sent
Ease of checking delivery status
Delivering products on-time
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Delivering products damage free
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Overall technical support
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Being knowledgeable
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Making decisions on their own
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Overall web site
Web site being easy to use
Speed of web site
Web site reliability

Verified
5/5

2004-12-14

"Very low prices, and reliable service. I've ordered from them 3 times and had no problems."

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is consumer focused
Is trustworthy
Is easy to do business with
Is committed to quality products and services
Likelihood of customers making future purchases
Likelihood of customer recommendations
Variety of brands and products offered
Overall quality of ordering process
Ease of ordering online
Ease of checking order status
Ability to determine if a product was in-stock real time
Overall product shipping and delivery process
Being updated on the exact date the delivery was sent
Ease of checking delivery status
Delivering products damage free
Delivering products on-time
Overall technical support
N/A
Being trustworthy
N/A
Being knowledgeable
N/A
Resolving problems
N/A
Being easy to reach
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Making decisions on their own
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Product Returns/Refunds/Exchanges
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Overall web site
Speed of web site
Web site reliability
Web site being easy to use

5/5

2004-12-14

"Etronics' online store was the most user-friendly I've ever purchased from. The automated status emails gave me up-to-the-minute status updates on my order, and the item shipped within hours of placing the order. I do a ton of purchasing online, and this has got to be one of the best experiences I've had!"

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is easy to do business with
Is trustworthy
Is consumer focused
Is committed to quality products and services
Likelihood of customers making future purchases
Likelihood of customer recommendations
Variety of brands and products offered
N/A
Overall quality of ordering process
Ability to determine if a product was in-stock real time
Ease of checking order status
Ease of ordering online
Overall product shipping and delivery process
Delivering products on-time
Being updated on the exact date the delivery was sent
Ease of checking delivery status
Delivering products damage free
N/A
Overall technical support
N/A

Verified
5/5

2004-12-13

"Fast, easy service. I had to search all over the internet before finding the product I was looking for, a canon digital camera waterproof housing for scuba diving. Once I discovered it at etronics, the rest of the process was incredibly simple. The product shipped immediately and arrived quickly, and is exactly what I was looking for. Not to mention etronics' price was the lowest I could find at any reputable online merchant. I will definitely shop here again."

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is trustworthy
Is easy to do business with
Is committed to quality products and services
Is consumer focused
Likelihood of customers making future purchases
Likelihood of customer recommendations
Variety of brands and products offered
Overall quality of ordering process
Ease of checking order status
Ease of ordering online
Ability to determine if a product was in-stock real time
Overall product shipping and delivery process
Being updated on the exact date the delivery was sent
Delivering products on-time
Ease of checking delivery status
N/A
Delivering products damage free
Overall technical support
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Resolving problems
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Making decisions on their own
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Being easy to reach
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Being trustworthy
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Being knowledgeable
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Overall customer service
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Customer service making decisions on their own
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Product Returns/Refunds/Exchanges
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Overall web site
Web site reliability
Web site being easy to use
Speed of web site

Verified
5/5

2004-12-13

"Found the best price on a USA warranted product from this well-respected vendor. With the rebate it's even a better price than gray market products from other dealers. I purchased another product from them two years ago for the same reasons, and was glad to find they had the best pricing again. Shipping costs are more than reasonable. Because they are so efficient, the order I placed at noon one day was picked up by the shipper two hours later and delivered to me the next afternoon! Even though I chose a "Ground" shipping option and I live 500 miles away from their store!"

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is committed to quality products and services
Is easy to do business with
Is consumer focused
Is trustworthy
Likelihood of customers making future purchases
Likelihood of customer recommendations
Variety of brands and products offered
Overall quality of ordering process
Ability to determine if a product was in-stock real time
Ease of checking order status
Ease of ordering online
Overall product shipping and delivery process
Ease of checking delivery status
Being updated on the exact date the delivery was sent
Delivering products on-time
Delivering products damage free
Overall technical support
N/A
Being knowledgeable
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Being easy to reach
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Making decisions on their own
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Resolving problems
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Product Returns/Refunds/Exchanges
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Overall web site
Speed of web site
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Web site being easy to use

Verified
5/5

2004-12-13

"Navigating the store was very easy, as was the ordering process. Their prices are very competitive. Everything went very smoothly and the shipped my purchase the very next day! I received it the second day after it was shipped. I am a very satisfied costumer and will definitely do business with Etronics.com again!"

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is committed to quality products and services
Is consumer focused
Is trustworthy
Is easy to do business with
Likelihood of customers making future purchases
Likelihood of customer recommendations
Variety of brands and products offered
Overall quality of ordering process
Ease of checking order status
Ease of ordering online
Ability to determine if a product was in-stock real time
Overall product shipping and delivery process
Being updated on the exact date the delivery was sent
Delivering products on-time
Ease of checking delivery status
Delivering products damage free
Overall technical support
N/A
Resolving problems
N/A
Being trustworthy
N/A
Making decisions on their own
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Being easy to reach
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Being knowledgeable
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Product Returns/Refunds/Exchanges
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Overall web site
Web site being easy to use
Speed of web site
Web site reliability

Verified
5/5

2004-12-13

" The best phone order service I'v ever had! Hi tech rep got answers from manufacturers of equipment and media as we spoke, questions I coulden't get answered in person at Circuit--you know who. My only complaint was that too many other happy customers bought up some of what I was after, oh well,"if you snooze toy loose'. My thanks again to the guy that took my order, patient,thorough,involved. The icing on the cake was I ordered on Wednesday PM and got it on Saturday AM, NY to FL, DHL ground.
BN (: (:
"

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is consumer focused
Is trustworthy
Is committed to quality products and services
Is easy to do business with

5/5

2004-12-10

"I looked all over the net for the best price and Etronics had it. But it's not always the price! Etronics was very easy to use and quick to ship out. I look forward to recieveing the product.

Chay Woerz
"

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is consumer focused
Is trustworthy
Is easy to do business with
Is committed to quality products and services
Likelihood of customers making future purchases
Likelihood of customer recommendations
Variety of brands and products offered
Overall quality of ordering process
Ease of checking order status
N/A
Ease of ordering online
Ability to determine if a product was in-stock real time
Overall product shipping and delivery process
N/A
Delivering products damage free
N/A
Ease of checking delivery status
N/A
Delivering products on-time
N/A
Being updated on the exact date the delivery was sent
N/A
Overall technical support
Resolving problems
N/A
Being trustworthy
N/A
Being knowledgeable
N/A
Making decisions on their own
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Being easy to reach
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Overall customer service
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Customer service resolving problems
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Customer service making decisions on their own
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Customer service being easy to reach
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Customer service being knowledgeable
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Product Returns/Refunds/Exchanges
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Overall web site
Speed of web site
Web site being easy to use
Web site reliability

Verified
5/5

2004-12-10

"Great experience. Order confirmed right away. Shipped promptly. Received next day!!"

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is consumer focused
Is easy to do business with
Is committed to quality products and services
Is trustworthy

5/5

2004-12-10

"great experience, I have ordered online twice and the purchases were shipped immediately."

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Overall quality of the company
Pricing of products and services
Value the company offers
Is committed to quality products and services
Is trustworthy
Is easy to do business with
Is consumer focused

Verified
5/5

2004-12-10

"Etronics provided a good price. The delivery was quick and the merchandise was exactly as advertised. Excellant quality. I would purchase from them again. "

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is committed to quality products and services
N/A
Is easy to do business with
Is consumer focused
N/A
Is trustworthy
Likelihood of customers making future purchases
Likelihood of customer recommendations
Variety of brands and products offered
N/A
Overall quality of ordering process
Ease of checking order status
Ability to determine if a product was in-stock real time
Ease of ordering online
Overall product shipping and delivery process
Being updated on the exact date the delivery was sent
Ease of checking delivery status
Delivering products on-time
Delivering products damage free
Overall technical support
N/A
Being easy to reach
N/A
Being knowledgeable
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Making decisions on their own
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Being trustworthy
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Resolving problems
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Overall web site
Web site reliability
Speed of web site
Web site being easy to use

Verified
5/5

2004-12-09

"I'm in Canada and I purchased a Panasonic DMC FZ20 camera for 250CDN less(including shipping gst and customs) then the local London Drugs store. The delivery through Border free went well but a little slow. Placed order on Thurs, next Thurs was shippd with DHL (you can get tracking by email or calling etronics), next Thursday reached Border free, Next Thursday arrived to my home through Canadapost. Everything packed ok and new."

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is consumer focused
Is trustworthy
N/A
Is easy to do business with
Is committed to quality products and services
Likelihood of customers making future purchases
Likelihood of customer recommendations
Variety of brands and products offered
Overall quality of ordering process
Ease of checking order status
Ease of ordering online
Ability to determine if a product was in-stock real time
Overall product shipping and delivery process
Ease of checking delivery status
Delivering products on-time
Being updated on the exact date the delivery was sent
Delivering products damage free
N/A
Overall technical support
N/A
Making decisions on their own
N/A
Being trustworthy
N/A
Being knowledgeable
N/A
Being easy to reach
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Resolving problems
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Overall customer service
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Customer service making decisions on their own
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Customer service being easy to reach
Customer service resolving problems
Customer service being knowledgeable
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Product Returns/Refunds/Exchanges
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Overall web site
Web site being easy to use
Web site reliability
Speed of web site

5/5

2004-12-09

"This is my first order using information from your Web Site. So far evrything has been real good. Your order confirmation and .shipping notice has been appreciated. Your pricing and personell has been very good. I certainly will recommend your Company to other people using the internet."

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is committed to quality products and services
Is trustworthy
Is easy to do business with
Is consumer focused
Likelihood of customers making future purchases
Likelihood of customer recommendations
Variety of brands and products offered
Overall quality of ordering process
Ability to determine if a product was in-stock real time
Ease of ordering online
Ease of checking order status
Overall product shipping and delivery process
Ease of checking delivery status
Delivering products on-time
Being updated on the exact date the delivery was sent
Delivering products damage free
Overall technical support
N/A
Being knowledgeable
N/A
Making decisions on their own
N/A
Being trustworthy
N/A
Resolving problems
N/A
Being easy to reach
N/A
Overall customer service
Customer service being trustworthy
Customer service resolving problems
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Customer service making decisions on their own
Customer service being easy to reach
Customer service being knowledgeable
Product Returns/Refunds/Exchanges
N/A
Overall web site
Speed of web site
Web site being easy to use
Web site reliability

5/5

2004-12-09

"I purchased from Etronics via the American Express Shop Amex program with my corporate rewards points, and I think they've done a good job with prompt follow up emails alerting me to their order acknowledgement, and they shipped my product the next day. Very good service, no hassles from an ecommerce standpoint."

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is easy to do business with
Is consumer focused
Is trustworthy
Is committed to quality products and services
Likelihood of customers making future purchases
Likelihood of customer recommendations
Variety of brands and products offered
Overall quality of ordering process
Ability to determine if a product was in-stock real time
Ease of ordering online
Ease of checking order status
Overall product shipping and delivery process
Delivering products on-time
Ease of checking delivery status
Being updated on the exact date the delivery was sent
Delivering products damage free
N/A
Overall technical support
N/A
Being knowledgeable
N/A
Resolving problems
N/A
Being easy to reach
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Making decisions on their own
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Being trustworthy
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Customer service being knowledgeable
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Customer service being trustworthy
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Verified
5/5

2004-12-09

"Order easily processed over the phone. I called for clarification and advice on two product I ordered (mini-0stereo) and cassette deck. Got good advice on both and was toldthat due to a call late on a Friday it would be better to process over the phone than thru the internet, which I did. Quickly got an e-mail confirmation of order, and all documents to track order, but I was out traveling on business the following Monday - Wednesday. When I got in the office Thursday morning, lo and behold, both items had already arrived. Excellent service indeed!! I would not hesitate to order from e-tronics again. PS: They also had one of the lowest prices on the net and much better than local stores (I live in Houston).

Greg Majkrzak
"

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is easy to do business with
Is consumer focused
Is committed to quality products and services
Is trustworthy
Likelihood of customers making future purchases
Likelihood of customer recommendations
Variety of brands and products offered
Overall quality of ordering process
Ability to determine if a product was in-stock real time
Ease of checking order status
Ease of ordering online
N/A
Overall product shipping and delivery process
Being updated on the exact date the delivery was sent
Ease of checking delivery status
Delivering products on-time
Delivering products damage free
Overall technical support
Making decisions on their own
Being knowledgeable
Resolving problems
N/A
Being trustworthy
Being easy to reach
Overall customer service
Customer service resolving problems
N/A
Customer service being easy to reach
Customer service being knowledgeable
Customer service being trustworthy
Customer service making decisions on their own
Product Returns/Refunds/Exchanges
Overall web site
Web site reliability
Web site being easy to use
Speed of web site