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0.00/5

Verified
5/5

2004-11-25

"I ordered a car stereo from etronics Wednesday night, it was shipped Thursday morning, and I received it Friday in the early afternoon. Very quick shipment and a very good price.
I would definately do business with them again.
"

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Verified
5/5

2004-11-25

"Very thorough and rapid response to my order. Would be pleased to do business with them again in the future."

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Overall quality of the company
Pricing of products and services
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Is committed to quality products and services
Is easy to do business with
Is consumer focused
Likelihood of customers making future purchases
Likelihood of customer recommendations
Variety of brands and products offered
Overall quality of ordering process
Ease of ordering online
Ease of checking order status
Ability to determine if a product was in-stock real time
Overall product shipping and delivery process
Being updated on the exact date the delivery was sent
Delivering products damage free
Ease of checking delivery status
Delivering products on-time
Overall technical support
N/A
Being trustworthy
N/A
Being easy to reach
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Being knowledgeable
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Making decisions on their own
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Overall customer service
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Customer service resolving problems
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Customer service being trustworthy
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Customer service being knowledgeable
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Product Returns/Refunds/Exchanges
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Overall web site
Web site being easy to use
Speed of web site
Web site reliability

5/5

2004-11-25

"Where else online can you order something in the morning and have it shipped the same afternoon? I purchase a lot of things online, but I cannot remember getting my items shipped to me this fast!

Thanks and keep up the fantastic customer support!
"

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N/A
Is easy to do business with
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Is consumer focused

Verified
5/5

2004-11-24

"Etronics tells you what that have in stock, and ships it out quick. The shipping rate is excellent, considering it is through a quick delivery carrier. I ordered it on the 22nd and had it on the 24th (for under $7.00 shipping charges). This ws a very favorable experience, and I recommend Etronics and will do business with them again."

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is easy to do business with
Is committed to quality products and services
Is consumer focused
Is trustworthy
Likelihood of customers making future purchases
Likelihood of customer recommendations
Variety of brands and products offered
Overall quality of ordering process
Ease of checking order status
Ability to determine if a product was in-stock real time
Ease of ordering online
Overall product shipping and delivery process
Being updated on the exact date the delivery was sent
Ease of checking delivery status
Delivering products damage free
Delivering products on-time
Overall technical support
N/A
Being knowledgeable
N/A
Being easy to reach
N/A
Being trustworthy
N/A
Resolving problems
N/A
Making decisions on their own
N/A
Overall customer service
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Customer service making decisions on their own
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Customer service being knowledgeable
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Customer service resolving problems
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Customer service being easy to reach
N/A
Customer service being trustworthy
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Product Returns/Refunds/Exchanges
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Overall web site
Speed of web site
Web site being easy to use
Web site reliability

5/5

2004-11-24

"Great price, good website, excellent communication, fast shipping. Couldn't ask for more!
"

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Is consumer focused

Verified
5/5

2004-11-24

"This was one of the best experiences I've ever had shopping on the internet and I buy most everything on the internet. From the time I placed my order on the phone until the time it arrived, there was nothing but satisfaction. Good curtious sales people, knowledgeable with no pressure to buy. My order arrived in a perfect shape even earlier than I expected. I rate them "EXCELLENT"!"

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is easy to do business with
Is committed to quality products and services
Is trustworthy
Is consumer focused
Likelihood of customers making future purchases
Likelihood of customer recommendations
Variety of brands and products offered
Overall quality of ordering process
Ease of ordering online
Ease of checking order status
Ability to determine if a product was in-stock real time
Overall product shipping and delivery process
Being updated on the exact date the delivery was sent
Ease of checking delivery status
Delivering products on-time
Delivering products damage free
Overall technical support
N/A
Being easy to reach
N/A
Being knowledgeable
N/A
Making decisions on their own
N/A
Being trustworthy
N/A
Resolving problems
N/A
Overall customer service
Customer service making decisions on their own
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Customer service being trustworthy
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Customer service being knowledgeable
Customer service being easy to reach
Customer service resolving problems
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Product Returns/Refunds/Exchanges
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Overall web site
Web site being easy to use
Web site reliability
Speed of web site

5/5

2004-11-24

"I went to a comparison site to find a shower cd player. Etronics had a good price and was also listed on upromise.com, which is important to me for my college savings plan. The order shipped very quickly -- I am extremely pleased with this company and will probably order from them again."

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5/5

2004-11-24

"Etronics had excellant prices, their web site was very easy to navigate, and I was well informed about the status of my order. They were really good company that I hope to do business with in the future."

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is easy to do business with
Is consumer focused
Is committed to quality products and services
Is trustworthy
Likelihood of customers making future purchases
Likelihood of customer recommendations
Variety of brands and products offered
Overall quality of ordering process
Ease of ordering online
Ability to determine if a product was in-stock real time
Ease of checking order status
Overall product shipping and delivery process
Ease of checking delivery status
Delivering products on-time
Being updated on the exact date the delivery was sent
Delivering products damage free
Overall technical support
Being easy to reach
Being trustworthy
Making decisions on their own
Resolving problems
Being knowledgeable
Overall customer service
Customer service making decisions on their own
Customer service being knowledgeable
Customer service being trustworthy
Customer service resolving problems
Customer service being easy to reach
Product Returns/Refunds/Exchanges
N/A
Overall web site
Web site reliability
Web site being easy to use
Speed of web site

4/5

2004-11-23

"Etronics has a good selection and pricing. They utilize DHL for shipping, and I have yet to receive a package when promised, even when paying for air freight shipping. I also have had difficulty with Etronics following through on recovering the shipping charges on my behalf, as they stated they would do."

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is committed to quality products and services
Is consumer focused
Is trustworthy
Is easy to do business with
Likelihood of customers making future purchases
Likelihood of customer recommendations
Variety of brands and products offered
Overall quality of ordering process
Ease of checking order status
Ease of ordering online
Ability to determine if a product was in-stock real time
Overall product shipping and delivery process
Delivering products damage free
Ease of checking delivery status
Delivering products on-time
Being updated on the exact date the delivery was sent
Overall technical support
Being knowledgeable
N/A
Making decisions on their own
N/A
Being easy to reach
Resolving problems
N/A
Being trustworthy
N/A
Overall customer service
Customer service resolving problems
Customer service making decisions on their own
Customer service being trustworthy
Customer service being easy to reach
Customer service being knowledgeable
Product Returns/Refunds/Exchanges
N/A
Overall web site
Web site being easy to use
Speed of web site
Web site reliability

Verified
3/5

2004-11-23

"My order came through exactly as expected. Items, price, shipping time, etc were all as reported. There was a defective screw within the product that I have yet to resolve between reseller and manufacturer -- certainly not the resellers fault unless they buy "bad lots". An email to customer service resulted in an auto reply which, as usual, doesn't do anything. I'm trying to find someone to just send me a screw instead of having to return the product at more considerable cost."

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N/A
Value the company offers
N/A
Is easy to do business with
Is trustworthy
Is consumer focused
Is committed to quality products and services

5/5

2004-11-23

"Good service, satisfied products, and fast trasportation!"

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is committed to quality products and services
Is consumer focused
Is trustworthy
Is easy to do business with
Likelihood of customers making future purchases
Likelihood of customer recommendations
Variety of brands and products offered
Overall quality of ordering process
Ability to determine if a product was in-stock real time
Ease of checking order status
Ease of ordering online
Overall product shipping and delivery process
Ease of checking delivery status
Delivering products on-time
Being updated on the exact date the delivery was sent
Delivering products damage free
Overall technical support
Being trustworthy
Making decisions on their own
Being easy to reach
Being knowledgeable
Resolving problems
Overall customer service
Customer service resolving problems
Customer service being easy to reach
Customer service being knowledgeable
Customer service making decisions on their own
Customer service being trustworthy
Product Returns/Refunds/Exchanges
Overall web site
Speed of web site
Web site being easy to use
Web site reliability

Verified
1/5

2004-11-11

"Etronics took over $2,000 from my bank account for a purchase I never received and refused to refund my money for nearly two months. On Sept. 14 I ordered a TV from Etronics for $2,275. After waiting a couple of days I checked the tracking number on the DHL trucking website and found there was no status available. I called DHL and they told me they never picked up the TV. On Sept. 23 I received an e-mail from Etronics stating they had filed a claim and after DHL completed their investigation I would receive my refund. DHL informed me Etronics' claim was denied on Oct. 4. I made numerous attempts to get Etronics to refund my money but they refused so on Oct. 14 I filed a complaint with the Maine State Attorney General's Consumers Protection Division. Following a period of negotiation I received my refund on Nov. 8, about two months after I placed the order. I strongly suggest not doing business with Etronics!"

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is trustworthy
Is committed to quality products and services
Is easy to do business with
Is consumer focused
Likelihood of customers making future purchases
Likelihood of customer recommendations
Variety of brands and products offered
Overall quality of ordering process
Ease of checking order status
Ability to determine if a product was in-stock real time
Ease of ordering online
N/A
Overall product shipping and delivery process
Delivering products on-time
Ease of checking delivery status
Being updated on the exact date the delivery was sent
Delivering products damage free
Overall technical support
N/A
Being easy to reach
N/A
Making decisions on their own
N/A
Being trustworthy
N/A
Resolving problems
N/A
Being knowledgeable
N/A
Overall customer service
Customer service being knowledgeable
Customer service being easy to reach
Customer service being trustworthy
Customer service resolving problems
Customer service making decisions on their own
Product Returns/Refunds/Exchanges
N/A
Overall web site
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Speed of web site
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Web site reliability
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Web site being easy to use
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Verified
1/5

2004-11-03

"I BEEN WAITING FOR MY ITEM TO ARRIVE FOR ALMOST 1 MONTH AND THIS IS WHAT I GET INSTEAD:
-------------------------------------------------


IF YOU LISTED FOR THE WRONG PRICE...IT IS YOUR PROBLEM NOT MINE. WHAT YOU ARE ADVERTISING ITS CALLED "FRAUD".

PLEASE SEND MY ITEM AT ONCE.

THANKS: FRGG
----- Original Message -----
From: Robert C
To: ****@****
Sent: Tuesday, November 02, 2004 12:01 PM
Subject: Etronics.com


Dear customer,

We regret to inform you that the CANLADC58C you ordered has been listed on our site incorrectly,
The price should have been $54.99

We have no choice but to cancel your order for this item, if you wish to reorder at the correct price please feel free to use our online checkout.

We apologize for any inconvenience this may have caused, and we look forward to serving you more successfully in the future.

If you have further questions please see http://www.etronics.com/help/faqanswer.asp?section=6#61 first. Thank you.

If you have any other question please feel free to contact us again at ****@****
or click here http://www.etronics.com/help/ for assistance.
Mon-Thur. From 9:00 AM to 6:00 PM
Friday From 9:00 AM to 1:00 PM.
Visit us again at http://www.etronics.com

"

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
N/A
Value the company offers
N/A
Is easy to do business with
Is consumer focused
Is trustworthy
Is committed to quality products and services
Likelihood of customers making future purchases
Likelihood of customer recommendations
Variety of brands and products offered
Overall quality of ordering process
Ease of ordering online
Ease of checking order status
Ability to determine if a product was in-stock real time
Overall product shipping and delivery process
Delivering products on-time
Being updated on the exact date the delivery was sent
Delivering products damage free
N/A
Ease of checking delivery status
Overall technical support
Resolving problems
Making decisions on their own
N/A
Being easy to reach
Being trustworthy
Being knowledgeable
N/A
Overall customer service
Customer service being trustworthy
Customer service making decisions on their own
N/A
Customer service being easy to reach
Customer service resolving problems
Customer service being knowledgeable
N/A
N/A
Product Returns/Refunds/Exchanges
N/A
Overall web site
Web site reliability
Speed of web site
Web site being easy to use

Verified
5/5

2004-11-01

"Got my order in a timely manner and the price was about $25 cheaper than anywhere else I could find. Guess I got lucky."

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is trustworthy
Is easy to do business with
Is committed to quality products and services
N/A
Is consumer focused

Verified
5/5

2004-10-07

"Ordered subwoofer Monday evening, they emailed tracking number Tuesday, I received the package Thursday. No problems whatsoever. Price was 2/3 MSRP."

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is committed to quality products and services
Is trustworthy
Is consumer focused
Is easy to do business with
Likelihood of customers making future purchases
Likelihood of customer recommendations
Variety of brands and products offered
N/A
Overall quality of ordering process
Ease of checking order status
N/A
Ability to determine if a product was in-stock real time
N/A
Ease of ordering online
Overall product shipping and delivery process
Ease of checking delivery status
Delivering products damage free
Delivering products on-time
Being updated on the exact date the delivery was sent
Overall technical support
N/A
Being easy to reach
N/A
Being trustworthy
N/A
Making decisions on their own
N/A
Resolving problems
N/A
Being knowledgeable
N/A
Overall customer service
N/A
Customer service being trustworthy
N/A
Customer service resolving problems
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Customer service being knowledgeable
N/A
Customer service making decisions on their own
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Customer service being easy to reach
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Product Returns/Refunds/Exchanges
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Overall web site
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Speed of web site
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Web site reliability
N/A
Web site being easy to use
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